The terms and condition state that withdrawals are processed within 3 business days. The time has passed and the withdrawal is still pending. Support is stalling, not giving concrete timeline. Might... See more
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The most stupid fake casino.They control everything.They stole more than 500 euros from me and they pushed me to lose withfake results.They didnt even gave me my cashback WARNING STAY AWAY FROM THE... See more
site is literally not paying won rounds, tryied to communicate with support both sites, kingmaker and provider. Kingmaker always making problems, not even trying to help you. Definietly not rec... See more
Company replied
***Update- I finally received my withdrawal after contacting the company many times. I only increased their rating to 2 stars because of their response to this review. Yes, I am your customer. N... See more
Company replied
Company details
Written by the company
Reign supreme with high roller royalties!
Contact info
Philippines
- support@kingmaker.com
- kingmaker.com
Breach of guidelines
Unfortunately i wait for my money over…
Unfortunately i wait for my money over a week. And i speek tree times a day, and always say to be patient. I explained that i have a healthy problem and I need it, but untill now nothing is hapoened. I am very disappointed . I must say, that after this reply, my money are send right now.
October 1, 2024
Unprompted review
Reply from Kingmaker
Hi @ ΣΟΦΙΑ ΠΑΝΙΤΣΑ,
We're sorry you've encountered issues with withdrawing you money.
Could you share with us you account details as well as your email so we can figure what the issue is?
Kind regards,
Kingmaker Team
___________________
(update) The withdrawal has been processed and funds should be on their way. Please let us know when they arrive. Thank you.
Bad customer service and misinformation
First of all, I came across an ad on Facebook story that said download a casino game called Plinko casino and I did. Only to find that it led me to kingmaker when I installed the plinko app. I deposited some money with hope to maybe find the plinko casino within their list of games but to no avail I contacted the chat box customer service only to find that kingmaker is not associated with Plinko casino. How is it possible that the ad led me to download kingmaker? I asked for refund of my deposit but was told I needed to pay a wager to be able to withdraw my deposit. This is scam and I must say a horrible experience. I understand you are a registered casino company but where the public is misled by Internet advertising that leads to you business, I question your legitimacy.
I highly recommend not to use this app
August 21, 2024
Unprompted review
Reply from Kingmaker
Hi @Maliko Maliko,
We strive to provide the best service for our customers and we are sorry you had a bad experience with our platform.
Please be aware that we do have Plinko games, here is the most popular one: https://kingmaker.com/en/game/plinko-v2.
Moreover, we have 6 more types of Plinko you can enjoy. You can find all these games by typing "Plinko" in the search box in the top right corner of our website: kingmaker.com.
Please feel free to contact us in case any questions may appear.
Best regards,
Kingmaker Team
My game crashed during a bonus round…
My game crashed during a bonus round and would not release the winnings, dispite talking to online chat and sending seperate emails with all the information they want nothing has been done about it.
August 16, 2024
Unprompted review
Reply from Kingmaker
Hi @Mark Bougourd,
We are sorry this happened to you.
We kindly invite you to contact us via our second email: complaints@kingmaker.com. Please provide your account details and so we could review the details of the case and solve this issue faster.
Sincerely,
Kingmaker team.
Live casino games are fun
Live casino games are fun, and the dealers are nice. Made a couple of small withdrawals with no issues. Seems like a decent site with a good variety.
July 7, 2024
Unprompted review
Reply from Kingmaker
Hi @Gunther,
Your feedback is much appreciated, thank you for taking your time to write it. We are very pleased to hear that you enjoy our platform!
Kind regards,
Kingmaker Team
This company has a reputation for not…
This company has a reputation for not being trustworthy with its customers' money. The chances of winning are slim, and the customer service is slow and inefficient..
July 11, 2024
Unprompted review
Reply from Kingmaker
Dear @Marek Kutusov,
Thank you for sharing your review with us.
We are sorry to hear that your recent experience on our platform did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
To ensure your concerns are addressed promptly, we kindly request you to reach out to our second email at complaints@kingmaker.com with your account details and we will make sure to investigate the matter thoroughly and find a suitable solution for you.
We appreciate your patience and understanding as we work to resolve this matter for you.
Best regards,
The Kingmaker Team
I wish i could rate it zero or minus
I wish i could rate it zero or minus. They are bloody liars and cheaters. Big fraud company. Beware of them. They won’t credit ur winning bets. I have been chasing my winning bet which hasn’t been credited from past 11 days and no one is helping. All they saying we doing it on priority and no one is resolving it for me. Shame on the management. This fraud website should be turned off. PLEASE FIND BETTER WEBSITES. THEY ARE FRAUD.
July 1, 2024
Unprompted review
Reply from Kingmaker
Dear @Dheeraj Kapur,
We're sorry to hear that your recent interaction with our platform did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
You are right, withdrawals should't take this long, and we're more than happy to look into this matter. Please reach out to our second email at complaints@kingmaker.com with your account details so we can investigate the matter thoroughly.
Thank you for your patience and understanding as we strive to improve your experience with us.
Warm regards,
The Kingmaker Team
Timo ! No recomiendo para nada este casino.
No recomiendo para nada este casino.
No pagan.
Los retiros, según ellos tardan entre 3-5 días laborales pero aún así a mí me cancelaron cada retiro sin motivo y después dicierom que fue un error de la plataforma de pago .
He tenido que jugar 1700€ hasta perder todo solo porque me he dado cuenta que nunca voy a ver este dinero en mi cuenta bancaria.
Es una estafa !
Hay un montón de casinos donde si haces un retiro en máximum 3-4 horas tienes el dinero en tu banco.
I do not recommend this casino at all. They do not pay. The withdrawals, according to them, take between 3-5 business days but even so, they canceled each withdrawal for me without reason and then they said that it was an error on the payment platform. I have had to gamble €1700 until I lose everything just because I have realized that I will never see this money in my bank account. Is a gotcha ! There are a lot of casinos where if you make a withdrawal in a maximum of 3-4 hours you have the money in your bank.
June 22, 2024
Unprompted review
Reply from Kingmaker
Dear @Costel Obi.,
We're sorry to hear that your recent experience with withdrawals on our platform were not pleasant. Please accept our sincere apologies for any inconvenience caused.
Withdrawals shouldn't take this long and we'll gladly look into this. Please send us your account details to our second email at complaints@kingmaker.com and we'll make sure to investigate this matter thoroughly.
Thank you for your patience and understanding as we strive to improve your experience with us.
Warm regards,
The Kingmaker Team
Frustrating Withdrawal Process
Kingmaker offers good gameplay and customer support. The games are fun, with excellent graphics and variety. However, the experience takes a downturn when you start winning. Withdrawal options become limited, and the process becomes extremely difficult and time-consuming. Hidden terms make accessing your winnings next to impossible. While the games are enjoyable, the withdrawal issues overshadow the positives. Given these issues, I cannot recommend this casino.
June 13, 2024
Unprompted review
Reply from Kingmaker
Dear @ thomas h,
Thank you for sharing your thoughts with us. Your feedback is invaluable as we continuously strive to improve our services.
We are disappointed to hear that your recent experience with withdrawal on our platform did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
To better understand the issues you encountered and work towards a resolution, we encourage you to contact us via our second email at complaints@kingmaker.com or through our live chat support. Providing your account details will help us expedite the process and ensure a swift resolution to your concerns.
Thank you for your patience and cooperation.
Best regards,
The Kingmaker Team
Avoid at all costs
Avoid at all costs . They give nothing !!!!!!!! I deposited 2000 euros . and i never got into any bonus or win x50 .Its unbelievable how greedy this casino is . Please dont waste your time here and money.
June 8, 2024
Unprompted review
Reply from Kingmaker
Dear @ ARI,
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
To study this case more in depth, we kindly invite you to contact our support team via email: complaints@kingmaker.com. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Kingmaker team.
DONT Throw your money to them
I Joined Kingmaster as I wanted and hoped to withdraw, 4th April I did a $100 withdrawal, then again on 28th April a $500 and $210 withdrawal. No money has appeared in my account, way past the expected due date, I've sent at least 20 emails, and spoke on live chat many many times, they had no problem taking my money but I've had no answers to where my money is, no one wants to reply but a generated message. Try another platform, this one just takes
April 4, 2024
Unprompted review
Reply from Kingmaker
Dear @mary-louise Gleeson,
Thank you for taking the time to provide feedback on your experience. Your insights are essential in helping us refine our services.
We're disappointed to hear that your recent interaction with our platform did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
To address your concerns as soon as possible, we encourage you to reach out to us via email at complaints@kingmaker.com. Providing your account details will enable us to investigate the matter thoroughly and offer personalized assistance.
Thank you for your patience and understanding as we strive to improve your experience with us.
Warm regards,
The Kingmaker Team
They're not paying out
They're not paying out. It's just an another scamming casino. Make yourself a favor and don't give them a chance.
May 1, 2024
Unprompted review
Reply from Kingmaker
Dear @cheated,
Thank you for taking the time to provide your feedback. Your opinion matters greatly to us as we continuously strive to improve our services.
We regret to learn that your recent experience with our platform did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
To ensure that we address your concerns promptly, we kindly ask you to contact our support team via email at complaints@kingmaker.com or through our live chat option. Please provide your account details so that we can investigate the matter thoroughly and offer personalized assistance.
Thank you for your understanding and cooperation.
Warm regards,
The Kingmaker Team
Fraud or deception
Got on the side via Hero Wars Mobile to earn emeralds. Made the deposit and played, but the click couldn’t been recognized via Digital Turbine. I did not know this casino before, so there was no other way to get there. Won’t do this again.
March 4, 2024
Unprompted review
Reply from Kingmaker
Dear Customer,
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
We kindly invite you to contact our support team via email: complaints@kingmaker.com or chat. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Kingmaker team.
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