Kingspan  Reviews 205

Had a problem with a very old product. Customer service staff (Sarah) was incredibly responsive and helpful. Couldn't wish for better service.

No response to emails - for a company with a helping you email address which promises a response in 24 hours is a joke. Not sure what the point of having a contract with you is when I need help you haven’t even bothered to respond! 72hrs and still waiting….think it it time to find a new business to deal with

Got the Watchman Sensit, configures and seems to connect fine. Daily measurements erratic though. No confidence yet that it might tell me of leakage etc.
I don’t understand why the internet connection seems to be vital, surely so long as the tank to dongle connection is good then it should be able to connect to the internet at any time and send a reading?
Not happy yet, hoping it will improve when I put oil in the tank.

Beware of problems and unreliability of Kingspan Watchman advanced oil level sensor. This product provides a guage of the level of oil left in a tank. No end of problems with this, not fit for purpose. Just displays a static triangle and incorrect level markers. Kingspan customer service were good and sent out a couple of replacements. But same old problem. Had been advised the problem had been passed to someone else... never heard anything. Shame as customer service initially was good. Product useless. Back to the trusty dip stick for me.

I am extremely dissatisfied with the Sewage Twin Pump Chamber System provided by Kingspan and installed in my residence. I have been experiencing ongoing issues with the pumps breaking down regularly since December 2022. To date, I have gone through seven pumps, and each time a new pump is installed, it breaks down again within a matter of weeks.

Moreover, every time the pumps break down, I have to pay for a tanking company to empty the tank every 2 to 3 days to prevent it from overflowing. I have had to pay for 11 such visits to date. This has caused me significant financial hardship and frustration, and I feel that Kingspan has not taken adequate steps to resolve the issue.

Despite multiple visits by Kingspan engineers, the root cause of the problem has yet to be identified and resolved. While the engineers who have visited my residence have been courteous and professional, I have been left with the impression that they are simply replacing the pumps rather than attempting to find a lasting solution.

I am also deeply disappointed by the lack of attention and support from Kingspan's management and account manager in trying to find the root cause of the problems. Despite numerous requests for help, I feel that my concerns have been ignored or dismissed, and I have not been provided with any meaningful solutions or support.

As a loyal customer, I trusted Kingspan with such a fundamental part of my residence by buying your product, but unfortunately, I have been regretting this decision every day. It is unacceptable for a product to require seven replacements in such a short space of time, and for the root of the problem to remain unresolved. This has caused me significant inconvenience, financial hardship, and emotional distress.

To make matters worse, the tank is located in the middle of my garden, and I have two young children (2 and 4 years old). Every time the tank overflows and/or is open for emptying, it poses a safety hazard for my children. I am deeply concerned about their safety and well-being, and I feel that Kingspan has not taken this into consideration in their handling of the situation.

As a result, I am left with no choice but to share my experience with others. I urge others to think twice before purchasing products from Kingspan, as my experience has been nothing short of a nightmare.

The receptionist was so rude, I haven't finished my talk then she said nothing but shut the phone. She keep doing that for 5 mins, I can't contact one of the KingsPan manager, I asked for help. WHY she did that?

From start to finish the customer services provided by this company is amongst the worst I have ever experienced, as others have attested to on multiple online reviews.
Shortly after arriving at a new house we contacted the company to ask if we could book a service of the septic tank. They would only provide us a service booking date after we had transferred them payment of a contract to cover servicing, they wouldn't even provide typical dates until they had the cash (we signed up to two annual services). We were new to having this kind of system so felt we had no choice.
The engineer came and checked the system for approximately 15 minutes, we assumed all was ok but subsequently an electrician pointed out that the warning beacon had not been working for a few years, despite the engineer stating on the report he tested this.
10 months after the first service, Kingspan emails us to say an engineer will be visiting next week. We didn't pick this email up and nothing was confirmed. The engineer turned up unannounced and we weren't able to help him that day so we asked to rearrange. Furthermore this was a service 2 months earlier than it should've been.
They now refuse to see through the contract and undertake our second service unless we pay again or refund that part of the contract, which is in breach of the contract we agreed to.
There is no complaints procedure online and the adviser has emailed us to say the only way I can escalate is by sending a letter to an address in Ireland, making the complaints procedures a farce.
It's effectively a scam, they take your money and then won't fulfil the contract, it's malpractice - I advise to stay clear.

I booked a service for my daughters Tribune HE Dir 210L Unvented Boiler. I had to pay a call out fee of £254.90 in advance before a visit was arranged , A engineer arrived at the pre-arranged time with a trainee being shown each part of the system , it was mentioned to the engineer that my daughter had only just purchased the apartment and had no knowledge of any past work done on the boiler , this was then listed on the report has no services ever done on a 16 year old system ?.
The engineers left in just under a hour and said they would forward a report .
A couple of days later a invoice arrived for £780.00 on top of the call out charge ???
Consequently this company charged us £ 250.90 and basically used the hour to train a new engineer then tried to hit us for a huge bill to carry out the work ,
What a absolute rip off do not use them .
I have expressed my disgust with company only to be told they charge £ 250.90 a hour , which equates to over £2000.00 a day .
If we had chosen to go with this company the total cost would have been over a £1000,00.
I used a alternative company who did a amazing job and replaced every component on the unit for £480.00 including call out and Vat .

My Titan Ecosafe oil tank lid was damaged during an oil delivery, Heather in customer service was absolutely brilliant. Thanks to her the problem is now resolved.

Contacted this company as I had a problem with a Biotec septic tank that had been purchased from them. They wanted to charge me £380 for a call out, and then, I assume, additional costs to repair the fault. However I was offered a 30% discount if I signed up to a service contract! Also, this company uses a 0845 number which meant I was charged an exorbitant amount of money just to phone them! A nice additional earner for them.

This goes back to June 2022. A local company (Hyslops, Newton Stewart) did an excellent job of installing an oil-fired heating system. Part of the system was a brand new Titan tank together with a Watchman sensor. After four months of operation I became somewhat suspicious of what it was telling me as the reading had only dropped two bars. A dip of the tank revealed that it was only 1/3 full so the Watchman was telling lies!! I contacted Hyslops and they ordered up a new item assuming the original to be defective. They also contacted Kingspan but got no useful response. Their fitter came, checked out the original sensor to ensure that the settings were correct (they were) and confirmed it was defective so fitted the new one. This one settled down and showed 8 bars on a tank that was now but 1/4 full. I had the tank filled and it returned to a full ten bars but within a week was showing a dying battery. I wrote to Kingspan in late December but have heard nothing. Yesterday I dipped the tank and it was showing 1/2 full but the Watcham shows 8 bars!!! Today the display shows nothing except the dying battery symbol. A useless bit of kit and a company whose customer service is appalling as many respondents on here confirm.
Update.
Now a week since I left this report--Kingspan have not even had the decency to respond with their usual "contact us" response! What a company!
Further update some weeks later. Kingspan contacted me by email (after I had emailed them) and we had a useful conversation. As a result I was sent a new unit (together with a further device that i could use with my phone as a gesture of goodwill) I prepared and installed the unit as per the instructions --it didn't work! More emails and a telephone conversation determined that it was the device and not operator error that was not working. This meant that I had three defective sets of kit on the bounce!!! A fourth set was dispatched and installed onto a nearly empty tank and it duly read just a couple of bars. A subsequent tank fill has it showing ten bars. Success! A working unit on the fourth attempt!
I have to commend Mark and Heather at Kingspan for their helpful and pleasant dealings with me but I have to reserve judgement on the kit--they are having quality problems which they are addressing I believe. Time will tell.

Bought a kingspan sensit for my home heating oil tank. It's taken 6 days to give its first reading... its ment to tell you if there's a sudden level drop but you wouldn't know for 7 days if you had a leak at that rate! Bought from tanks.ie and it seems to be them that's emailing me to try and resolve it, rather then kingspan themselves. So far I'm very disappointed with a product that should be easy and straight forward to use. For 153e I think I'll be looking for my money back if this isn't resolved this week. The old dip a stick in the tank method was faster and way more reliable.

Having recently purchased the USB Kingspan Connect & completed the problematic connection setup yesterday, the dongle is green but the app still reads, 'Awaiting the first reading from this device. This can take up to 24 hours, please check again later.'
Considering how NASA can communicate to mars in 5-20 minutes, it's hopelessly long when taking 24 Hours to communicate with my oil tank which is less than 10 metres away.

With no troubleshooting manual, another inconvenience is having to re-input wifi data & the sensor's serial number each time the Kingspan Connect USB is reseated, this could be easily resolved by the app saving the settings.

I had hoped my review of this product would be the opposite of many negative results. But, this technology is seriously outdated, therefore A Generous 1* Rating.

Unless these issues can be resolved, this purchase will be returned without delay.

**UPDATE 19 April 2023*"
Despite Kingspan cut/pasting replies on here to Customers, the fact is they understand how there are issues with their Sensit Dongles, software & their Server's but continue to sell them.

For 3x months now, I have sent images, serial numbers, countless emails as per their request. To date, it has now been 2x weeks since they replied & are now ignoring the issues and not communicating. This lack of customer service is both frustrating, highly annoying and deeply offensive as I trusted Kingspan to be a professional company.

Trading Standards, Offices of Fair Trading & Citizens advice have now been contacted as these particular Kingspan products are clearly unfit for the intended purpose in which they are sold.

We had a biodisc installed at a new build. Since it was installed we have to buy 2 new parts that were faulty and found at the time of commissioning the system. The pump was faulty and the beacon sent was incorrect. As the commissioning was done over 12 months later, they said we had to pay as it was out of warranty despite them never being used. Not happy about this but without the commission done we cannot get the house signed off so we had no choice but to pay the extra £600 for both items. Wouldn't recommend for this reason.
Since Kingspan asked for contact we have spoken to them this morning to no avail. Despite them looking like they wanted to resolve the matter - they didnt. Still no acceptance that the wrong item was sent or they will honour the cost. We have not had faulty goods, the wrong item was supplied yet we have to pay for it. Complete JOKE of a company and response. Will never be using or recommending them to anyone. CON ARTISTS!

I have bought a polycarbonate sheet on 30th of December. It arrived a bit late as the delivery company didn't found me at home but, after the sheet went back to Kingspan they called me and Steve went above and beyond to get my product delivered on the agreed time( a week later than what Kingspan offered to do as I couldn't receive any deliveries due to a change in my schedule). I also got a call from them to ensure that the delivery got on time to me and that the product had no damages. 5 stars well deserved, I wish I could had rated their customer service higher.
The over-all experience was so good that when I saw the reviews below made me check twice if I'm giving the review to the right company.

Thank you Steve and Kingspan

I have never experienced a worse customer service. I phoned Kingspan on 9th Nov 22 regarding a faulty watchman. They requested I email details which I did. One month later no reply. They said they have staff resignations so could I resend details. Mid Jan 23 still no reply and no explanation.

Been waiting since October for a refund for a failed repair visit... on and on we go with me sending email or ringing and being told "its been passed to accounts" or "we'll get back to you" really poor given how much I paid upfront for the repair when they had the wrong part and I have had to go elsewhere to get repair done.

Only redeeming factor being they at least reply to emails (Latasha (an advisor) does) and can get through on phone.

Overall exceptionally poor and wish I had stayed away from kingspan, shame really as there should be some comfort in going to manufacturer for a repair.

Building a new house for my self. I wanted a rain water harvesting system to be more economical friendly.I wanted a storage tank and components that I thought would last! I was wrong. I fitted a Kingspan Gamma gravity system 4600 liters.The tank was commissioned by Kingspan them self and signed off correctly. The depth sensor last 9 months from the tank installed and commissioning date before it broke down. Phoned Kingspan to be told the warranty is from the time of purchase and I would have to pay for the part myself, which is over £300.The woman on the phone said she would email me the parts I needed, she didn’t! The rain water system has had only 9 months of use and it’s broken down. Not looking good for Kingspan rain water harvesting system if they breaking down with in 9 months of usage. I won’t be recommending these tanks too my customers.

We bought a klargester sewage treatment plant through kingspan - our builders told us the sales rep was great, but once they tried to book commissioning it took months. There was then an issue, that the engineer had been sent without a key part (despite the need for that part being explicitly raised), and couldn’t commission it. He told the office what was needed and said they’d arrange a new date once ordered - since then the builders can’t get through, despite chasing daily for a couple of weeks. Who knows when we’ll be able to use our plumbing!! Absolutely awful - avoid!

I had an annual service engineer Kevin come around to my new build property to perform an annual service check on my Kingspan unvented water cylinder and he done an excellent job

Came to our residence at 9AM which was the ETA (9-12) and fully reported everything for us to receive an annual service report at the end emailed to us by the accounts team. He had great respect for our property and was kind plus enthusiastic

The scheduling team and accounts team also organised everything very quickly and efficiently which was really good!

I hope their great servicing continues to improve