Kings Road Merch Reviews 

896
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Great tees! Fully in support of the employees unionizing, the company has a lot to gain and nothing to lose in supporting their incredibly hardworking staff. Printing, packing, and delivering is no jo... See more

Rated 5 out of 5 stars

On two separate occasions, I’ve needed help from Kings Road’s support team. Usually involving delivery companies or mistyped address issues. Their support team is on point, quick to reply and very... See more

Rated 1 out of 5 stars

I ordered a T-shirt and a mystery shirt from Kings Road Merch, and after waiting over a month with no shipping update, I emailed support and got no response. Two months later, I emailed again and... See more

Rated 4 out of 5 stars

Bought a big sweater with Cannibal Corpse, really good quality and good print! Bought three surprise packages and they were all the same t-shirt, it was a bday gift to my daughter, was hoping for and... See more

Company details

  1. T-Shirt Store

Information provided by various external sources

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.


Contact info

2.9

Average

TrustScore 3 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(896)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service

I preordered a record almost 3 months ago, just before the release date I received an email saying the release date had been pushed back by 3 weeks. When the parcel was shipped I kept an eye on the tracking and on the day it was meant to arrive, the Royal Mail tracking said delivered and the picture attached was not of this parcel and not of my address.
I checked at home and with neighbours just in case but this did not arrive. I contacted Kings Road and was told that an investigation will take up to 6 weeks and they are now asking me to fill out a form before doing anything and now they are ignoring my emails.
This record is now out of stock, so I've missed out on it, even though I ordered it as soon as it was announced and I can not even get a refund for it for another 6 weeks at least.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Best Customer Service!

I recently placed an order with your company and I had a small issue when I received it. I reached out to your customer service and Kare helped me. She was incredible! She figured everything out and was able to resolve my issue so quickly. It was one of the best customer service experiences I’ve ever had! Thanks so much to Kare for your help!

November 4, 2024
Unprompted review
Rated 2 out of 5 stars

Poor product quality

Ordered the skeleton LS Dunes hoodie.
Severely undersized and has absolutely no stretch to it. I expect hoodies to be soft and warm, but this one is quite the opposite.
Taking this as $60 lesson to not buy artist merch unless is at their shows.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fast!

Got my merch sooner than expected. Perfect condition. Tracked all the way. Parkway Drive rules!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Not always perfect

Not always perfect, but quick to fix any mishaps and great communication. Willing to go the extra mile for their customers. Expect the usual supply chain mishaps and delays, but the high quality merch is well worth it.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

B.S. Nonsense

So I ordered a Circle Jerks mystery bag and I ordered a 2X (in case I got a hoodie or long sleeve) and it promised out of print or rare design and instead I got a 2024 tour shirt with a design they were selling on their store that happened a month prior with dates to shows I’ve never seen, and to top it off they sent me a 3XL shirt (which was my biggest problem) and when I was asked to write a review about my experience I explained the mix up. I ended up getting 2 separate emails from Kings Road, one telling me that they will try send me a new shirt with the size that I asked for and one telling me that I got exactly what I ordered (which again, I got a 3x and not a 2x). Will not order from this company again.

July 16, 2024
Unprompted review
Rated 4 out of 5 stars

They fixed it

I had issues with my order, and was not pleased at all

Long story short; Matthias is a f* great worker who fixed everything. So I would rate Matthias 10 out of 5 but since I had issues the company gets 4.

PS give that man a promotion.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Wrong shirt sent

Wrong shirt sent! I ordered the new EP (I’m not the Only One 44 rpm vinyl) shirt, size Lg (Men’s), got a 2 XL AOCTW shirt instead.???? Please send me the shirt I ordered, and stop insulting me by calling me a big nasty fat ass. I’m a loyal Rancid fan to the core and deserve better. Just saw them live at PNC Park in Pittsburgh last Sunday. C’mon guys!!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Punk rock paraphernalia

I’ve been purchasing vinyl and other punk rock paraphernalia from Kings Road for a couple years now they always have fair pricing and a great selection. Shipping is quick.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome!!!!

You went above and beyond to help me replace a sentimental hoodie. The hoodie I was in search of wasn’t available in the store anymore- but was being shipped out in mystery bundles. After seeing this & contacting you- you assured one was shipped out with mine & I greatly appreciate it!! Thank you so much!!

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Shirty Service

I don’t know whose address you sent this to but it ended up halfway across Australia from me. Even the postal company was confused. Won’t be a repeat customer.

August 9, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look