Kings Road Merch Reviews 

896
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Great tees! Fully in support of the employees unionizing, the company has a lot to gain and nothing to lose in supporting their incredibly hardworking staff. Printing, packing, and delivering is no jo... See more

Rated 5 out of 5 stars

On two separate occasions, I’ve needed help from Kings Road’s support team. Usually involving delivery companies or mistyped address issues. Their support team is on point, quick to reply and very... See more

Rated 1 out of 5 stars

I ordered a T-shirt and a mystery shirt from Kings Road Merch, and after waiting over a month with no shipping update, I emailed support and got no response. Two months later, I emailed again and... See more

Rated 4 out of 5 stars

Bought a big sweater with Cannibal Corpse, really good quality and good print! Bought three surprise packages and they were all the same t-shirt, it was a bday gift to my daughter, was hoping for and... See more

Company details

  1. T-Shirt Store

Information provided by various external sources

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.


Contact info

2.9

Average

TrustScore 3 out of 5

896 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(896)

15 reviews in the last 12 months

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Rated 3 out of 5 stars

Record sleeve damaged upon arrival

Record sleeve damaged upon arrival. Obviously doesn't matter for the playback of the record but I'm getting tired of mail order records having damaged covers before I take them out of the box.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best Merch

The one thing that made the experience like any other is where I want one European band that no other website has you guys have them. Thank you for the best merch ever

February 1, 2024
Unprompted review
Rated 3 out of 5 stars

Good Quality, Flakey Delivery.

The quality is great, but I have never recieved anything on time. I will pre-order something, wait 4 months, then I get an email telling me I have to wait another 2 weeks or more because of delays. I waited about 5-6 months for a vinyl I ordered from here. I am not going to stop shopping here, because you guys have merch from a lot of bands I love, but I would like these delays to be addressed.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping! Awesome
Merch. No complaints. Kings Road Merch always comes through.🙌 Thanks everyone involved. Cheers!

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

The 2 Alkaline Trio T-Shirts I got are perfect

The 2 Alkaline Trio T-Shirts I got in a Large were perfect. The fit and quality was really nice. No complaints whatsoever. I got and love exactly what I ordered and in quick time. I appreciate the fast USPS Shipping. Thank you for everything

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great Product, Great Experience

I have always had really good experience with Kings Road, which isn’t always the case when it comes to shipping from the US to Canada! It would be lovely if that shipping was a little cheaper but I understand it’s a long way. Tracking the shipment is extremely easy and always updates really quickly, so I’m never left with a package sitting out on my step that I don’t even realize is there. The quality of the merch is also great, some of my favourite items are from Kings Road!

February 15, 2024
Unprompted review
Rated 4 out of 5 stars

Don't buy more then 1 surprise package!

Bought a big sweater with Cannibal Corpse, really good quality and good print! Bought three surprise packages and they were all the same t-shirt, it was a bday gift to my daughter, was hoping for and thought it would be three different things, not really seeing her in the same cannibal corpse t-shirt everyday, so yeah I'm taking one star off. The package arrived on really good time.

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a pre order of a vinyl a month…

Ordered a pre order of a vinyl a month early and it arrived 5 days after the actual release date… contacted them about this and they have just ignored me. So they clearly don’t care!

I wish my favourite bands didn’t use them as a vendor, they are useless!

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

Don't usually do this...

Don't usually do this, but Kingsroad merch has to be one of the worst merch stores I've ever ordered from. Both the U.S. and Europe stores take forever to get your order out. I have tried both stores and won't be coming back as both times it took Kingsroad nearly 3 months to get me my order. I had ordered Christmas Presents in mid November that never showed up. I emailed Kingsroad Europe in mid December to find out where my package was and they assured me it was being prepared, only to get an email in mid January telling me their was a computer error and that a number of the items I ordered are no longer in stock and the order hasn't even shipped yet. No other merch store I have ordered from seems to have the problems Kingsroad does. I still have not received my order. Buyer beware.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer support team

I had reached out to the Kings Road Merch customer support team to see if they could help with an incorrect shirt size I’d received in a mystery box. I reached out on a whim, especially because I understand mystery box items are often based on what’s on hand, and I loved what I got, even if the shirt was a bit too small but figured it couldn’t hurt to ask. Not only did they respond within 24 hours with a fix and had my new shirt mailed out the following day, but they went above and beyond to ensure they sent a different shirt in the right size so I wouldn’t have two of the same. The communication was excellent and kind and I was so impressed with my experience. I also got my new shirt and it’s perfect! Thank you so much!

December 21, 2023
Unprompted review

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