An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my... See more
Company replied
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The sp... See more
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I install plumbing fixtures for a living. I am a licensed master plumber. Kingston Brass offers a superior product at a bargain price. Replacement repair cartridges are also available which makes buyi... See more
Company details
Written by the company
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contact info
12775 RESERVOIR ST., 91710, Chino, United States
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4.1
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 month
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Every person I spoke with was kind
Every person I spoke with was kind, attentive, helpful and followed through with what they said they would do. Very refreshing and a standout in any business these days.
December 31, 2025
Super fast I ordered and within an…
Super fast I ordered and within an hour, realized I had ordered the wrong finish I wanted to cancel but they had already processed the order.....They processed the return fast and I was able to order the correct finish and am very happy with quality
December 23, 2025
Absolutely beautiful quality and I hope…
Absolutely beautiful quality and I hope it lasts as long as the 1950 Crane we had to replace.
December 23, 2025
Great faucet. Mediocre Documentation
Really liked the faucet for a stand alone tub. Though the instructions sent were for a wall mount faucet. The challenging aspect to the install was with the 1/2" straight water supply lines as they needed bent to align with the valves on the floor. Plumbers and supply stores did not have a pipe bender (only Amazon) but I understand the need for the larger supply lines. Other than that, the quality was great. I'm pleased.
December 24, 2025
I remodeled lake house
I remodeled my lake house at Lake of the Ozarks. The original part of the cabin dates back nearly hundred years. The whole thing was redone inside and out with additions. I wanted to retain the Ozarks/Lake vibe but be new. I purchased the oil rubbed brass farm house line. From tall arching sink faucets to rain fall shower with exposed plumbing and turn of the century handles with white inlays. It hit right on the mark, the pieces are beautiful and fictional. My friends and family were wowed by the lake vibe. All the units were just as advertised, I couldn’t be happier with my purchase.
December 8, 2025
The customer service person didn’t…
The customer service person didn’t understand that I only wanted 1 pair of these screws. So when I said I need 2 screws she charged me for 2 pair (4 screws). So I paid double what it should have cost me and I have 2 extra screws I don’t need. Gee thx.
June 2, 2025
I received the wrong parts on my first…
I received the wrong parts on my first order. When we found the correct parts, I ordered them and installed them with no problem. I filled out the return form on line and heard nothing since. The wrong parts were never installed and here they sit. I am out an additional 100.00 because of this issue. In reality, my replacement parts cost me $200.00
October 15, 2025
Excellent customer service
Excellent customer service by phone and email. Extremely helpful rep and sales staff. Quick shipping...what's not to love?
October 28, 2025
Great company with a lot of integrity
Great company with a lot of integrity. They stand behind their products.
September 9, 2025
The prices for are too high.
The prices for your parts to replace parts are too high. Also tge faucets are also much higher at this site. The same faucet I bought on Wayfair was $200 more on this site. This should not be the case. Wayfair is still making a profit and yet, your site is more expensive. I also had to pay for shipping
March 3, 2025
Shipping is always quick and product…
Shipping is always quick and product quality is consistent.
September 1, 2025
Mediocre product
The finish is good and matches the photos. Material is somewhat flimsy and set screw threads stripped out when tightening.
June 1, 2025
Repairs are a problem
Great looking products but my bathroom faucet is on its third set of cartridges. When they go out, can buy replacements only from Kingston at about double the cost of local hardware store and have to wait for delivery.
September 29, 2025
American Patriot 4 Inch
The Patriot faucet that we received was good quality and did meet our expectations. The finish was very nice with no visible signs of any damage or scratches.
The water flow coming out of the faucet is super low flow and it is absolutely miserable! This needs to be addressed if possible.
October 17, 2025
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