Kinhoa Reviews 

Poor poor customer service. Catch doesn't clock and hold and they offer a 30 day money back guarantee..however ...

Before proceeding with the return, we would like to offer you a 20% partial refund if you prefer to keep the carrier. This option allows you to avoid the cost and inconvenience of international return shipping.

Alternatively, if you would prefer a full refund, you may return the item to the following address:

Consignee: Ni Xian Bo
Delivery Address: No. 201, 2nd Floor, Building 8, Xialing Paixin Industrial Zone, Dalang Street, Shenzhen, Guangdong Province (65)
Mobile Phone: 18926568530

Please use a tracked shipping service and include your order number inside the package so we can identify your return once it arrives.

When returning the item, please ensure that all customs duties, clearance fees, and any other import charges are prepaid by the sender. If these charges are not covered, the parcel may be refused by customs and will not reach our warehouse, preventing us from processing your refund.

Purchased the baby carrier in June 2026. Delivery took 17 days. First time I tried to use it, I got nowhere. Too complicated and not very good quality. Contacted company for their 30 day return policy. Postage was to be paid by me and it was to be returned to China or Australia. Postage would almost be as much as the carrier cost. They offered 20% refund without sending it back. I tried to get help from company as to why I could not get it to work. They wanted photos and videos showing how I was trying to use it. Told me the pictures of people on their website using the carrier, were different size than me so that is why mine did not look like the same. In total my correspondence went on for 1 month. They insisted there was no fault with the item. I had had enough now, so settled on the 20% which was £6.20. Do not go near this company. Would not recommend.

Very bad quality sent directly from China
I received the baby sling/ease carrier and it is very bad quality. The shipment also took forever. However, there were quick and heartfelt replies from the customer service that gave a refund.