It’s a scam. They do not respect European legislation. It’s a Hong Kong based Chinese company. When you ask to return an article they try to make you pay an excessive shipping fee, as stated this is c... See more
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See what reviewers are saying
I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear. I got the urban-samurai outfit (size 2XL) and... See more
Company replied
I initially ordered just one pair of pants because I wanted to test the quality before making a larger purchase. As soon as they arrived, I was genuinely impressed by the quality, fit, and overall d... See more
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Ordering and delivery went smooth. My package arrived in excellent condition. Ordered 2 shirts and a pants. The shirts fit great, with good quality. Pants was wider then expected, when using the onl... See more
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Company details
Written by the company
Inspired by urban trends and Japanese aesthetics, we create unique garments that combine style and comfort for an active lifestyle.
Contact info
Toulouse, France
- info@kirakuco.com
- kirakuco.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cool selection of styles
I recently ordered clothing from this website and I am quite satisfied with my experience. The items I received were of great quality Delivery took a bit longer than expected but ok. One item was mistakenly ordered, but the customer service team was very accommodating and made the exchange process smooth and hassle-free. I appreciate their support and good communication . I would recommend this site to anyone looking for great products and good customer support.
October 22, 2025
Unprompted review
Reply from Kirakuco
Dear Zafkiel,
thank you so much for your detailed and positive review. We’re glad to hear you’re satisfied with both the quality of the items and the service you received. We truly appreciate your patience with the delivery and your kind words about our support team.
Warm regards,
Genèse
Great purchase
Great purchase, fast delivery. So happy to get my new trousers, very confortable
October 23, 2025
Unprompted review
Reply from Kirakuco
Dear Xavier,
thank you for your wonderful feedback! We’re so happy to hear that you loved your new trousers and appreciated the fast delivery.
Warm regards,
Genèse
Fake Shop sells cheap dress via…
Fake Shop sells cheap dress via dropshipping from TEMU. Completely overprized
October 1, 2025
Unprompted review
From early September... still waiting for my parcel!!!
Completely disappointed! I am still waiting for my parcel and I don't even know who is the courier as Kirakuco does not provide this detail. I have ordered the items at the begging of September believing it would arrive in 20 days. NOTHING IS HERE! UNBELIEVABLE THIS BAD SERVICE!
October 17, 2025
Unprompted review
Reply from Kirakuco
Dear customer,
we sincerely apologize for the long delay in your delivery. In September we faced exceptional logistics slowdowns that affected several international shipments. We completely understand your frustration and want to assure you that your parcel is not lost — it is still in transit and being monitored.
Our support team can provide you directly via email with the courier name and tracking number so you can check the latest updates on your delivery.
Thank you for your patience and understanding — we are doing our utmost to ensure your order reaches you as soon as possible.
Kind regards,
Genèse
Great purchase experience
Great purchase experience. Happy with the quality of the t-shirts purchased. Great designs. Would buy again!!
June 29, 2025
Unprompted review
Reply from Kirakuco
Dear customer,
thank you so much for your wonderful feedback! We’re thrilled to know you’re happy with both the quality and the designs of our t-shirts. We truly look forward to having you shop with us again soon!
Warm regards,
Genèse
Reply from Kirakuco
Dear Leonhard,
thank you for your feedback! We’re glad to hear that everything went well with both delivery and quality.
Best regards,
Genèse
Everythig was fine
October 11, 2025
Unprompted review
Reply from Kirakuco
Dear MG,
thank you for your short but positive feedback — we’re delighted that everything was fine!
Warm regards,
Genèse
Talk about comfy:
Talk about comfy:
Had bumped in to the advertisment a few times and they looked comfy and pretty authentic. Bought Rika and Shao. Size was perfect and they were even more comfortable than I thought they were gonna be. Delivery took a bit of time but well worth the wait. Site is bookmarked now. Really like the urban asian style.
October 4, 2025
Unprompted review
Reply from Kirakuco
Dear John,
thank you so much for your wonderful feedback! We’re thrilled that both the Rika and Shao pants exceeded your expectations in comfort and fit. We also appreciate your patience with delivery times and are happy to know our urban Asian style has earned a spot in your bookmarks.
Warm regards,
Genèse
The overall quality of pants are good…
The overall confort and quality of pants are good but a bit pricy,.
I had issue with one of my order they resent me a new one almost directly, the cusomer service is really efficient.
October 2, 2025
Unprompted review
Reply from Kirakuco
Dear Thomas,
thank you for your thoughtful review! We’re glad that you appreciate the comfort and quality of our pants, and especially that our customer service could assist you so promptly. We take note of your comment about pricing — our aim is always to provide lasting value through craftsmanship and care.
Best regards,
Genèse
Perfect experience
My experience with them has always been very positive. The pants and shirts are well-made and the prices are affordable. The customer service is perfect.
I will buy many more things from them.
October 1, 2025
Unprompted review
Reply from Kirakuco
Dear Francesco,
thank you so much for your wonderful review. We are delighted to hear that you are happy with the quality of our pants and shirts, as well as with our affordable prices and attentive customer service. Feedback like yours motivates us to keep giving our best every day. We look forward to seeing you again soon for your next purchases!
Warm regards,
Genèse
Amazing support
Amazing support. I had some issues with the delivery and the customer support was fast, nice and very generous.
September 8, 2025
Unprompted review
Reply from Kirakuco
Dear Michael,
thank you so much for your kind words. We’re glad our support team could assist you quickly and generously — your satisfaction is always our priority.
Warm regards,
Genèse
Great Company
It is now very rare to find a company that shows care and attention towards its customers like Kirakuco does.
This is reflected in the care and attention with which their clothing items are made.
September 27, 2025
Unprompted review
Reply from Kirakuco
Dear Eugenio,
thank you so much for your wonderful words. We are delighted that you value the care and attention we dedicate not only to our customers but also to the quality of our clothing. Your feedback motivates us to keep improving every day.
Warm regards,
Genèse
Overall really satisfied
Fast delivery, super cozy fabric, and good manufacturing quality. Got to pants to an awesome price. One for spring and one for autumn. Really love them
September 10, 2025
Unprompted review
Reply from Kirakuco
Dear Calle,
thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the fast delivery, the cozy fabric, and the quality of the manufacturing. We hope your new pants will keep you comfortable both in spring and autumn. We look forward to seeing you again soon!
Warm regards,
Genèse
Absolute availability and presence
I ordered a pant, but it was not my size. The company has been very available, comprensive and did all the necessary to solve my problem. Sometimes companies don't even answer, they have been really present and aswered all my doubts. The product is wonderful, soft, confortable. All the Best to this company that is great!
September 18, 2025
Unprompted review
Reply from Kirakuco
Dear Adriano,
thank you so much for your wonderful words. We are delighted to know that both the quality of our trousers and the dedication of our customer service met your expectations. Being available, attentive and solving issues quickly is exactly what we aim for with every client.
All the best,
Genèse
The customer Service is outstanding!
The customer Service is outstanding!
I not so often see a customerservice like this.
My grandson had a size issue and the trousers did not look good on him. I was offered new trousers in a different style and size for free!
And such kind mails I received!
Thank you very much!
September 23, 2025
Unprompted review
Reply from Kirakuco
Dear Marianna,
we are truly grateful for your kind feedback. It makes us very happy to know that our customer service and solution for your grandson’s trousers exceeded your expectations. Offering a replacement free of charge was our way of making sure you feel fully supported and valued.
Thank you again for your trust!
Genèse
I made positive experience at all..
I made positive experience at all... There's fast contact if any issues with clothes or deliveries...
But check your size before you order because the return policies are tricky...
After all I can recommend the stuff. High quality
September 4, 2025
Unprompted review
Reply from Kirakuco
Dear Torsten,
thank you very much for your detailed feedback. We’re glad to hear that your overall experience has been positive, especially with our customer service responsiveness and the quality of our products. We truly appreciate your remark about sizing and return policies — we are continuously working to make these processes clearer and smoother.
Thank you again for recommending us and for your trust.
Genèse
I am delighted with the products…
I am delighted with the products received and the responsiveness of customer service. I recommend
September 1, 2025
Unprompted review
Reply from Kirakuco
Merci beaucoup Morgane pour votre retour positif ! Nous sommes ravis que nos produits et notre service client aient répondu à vos attentes. Votre recommandation compte énormément pour nous.
– Genèse
Fraud. Never buy from them.
A fraud. I received pants, which were labeled with the size I ordered, but the the size was 16cm smaller... Tried to resolve this with their support, but they were forcing me to pay more to get new item with-out guarantee that the item will be as described.
Tried to resolve this with PayPal, but they support the Seller since received item was labeled with correct size.
August 27, 2025
Unprompted review
Reply from Kirakuco
Dear customer,
we are sorry to read your perception. Please allow us to clarify: all our items undergo a quality check before shipping and always correspond to the size indicated on the label. In your case, the PayPal dispute was resolved in our favor because it was demonstrated that the product you received was correctly labeled, confirming that the item matched the description provided on our website.
We understand your frustration if the fit did not meet your personal expectations, but this does not represent a product defect. We remain at your disposal for any further clarification.
Genèse
I recommend it with my eyes closed.
Great experience! I would definitely recommend. The quality and comfort of the products is top notch! And the customer service is truly excellent. I had a small size issue with an order, I had individual follow-up with them, very responsive and above all attentive to our experience! Great business. I recommend
September 4, 2025
Unprompted review
Reply from Kirakuco
Thank you so much Nicolas for your kind words! We are delighted that you are satisfied with the products and that our team was able to provide you with the attentive service you deserve. We look forward to serving you again!
– Genèse
Great CRM
The product met my expectations, but the reason I gave it 5 stars is the CRM. There was a problem with the first shipment, and they promptly responded to my emails and resend the product. This time, it arrived on time and within the agreed-upon timeframe, with proper tracking.
September 1, 2025
Unprompted review
Reply from Kirakuco
Dear Gisella,
thank you so much for your review and for highlighting our customer service. We’re delighted to know that, despite the initial shipping issue, our team was able to promptly resolve it and ensure your order arrived on time with proper tracking. Providing a reliable and attentive experience is always our top priority.
Warm regards,
Genèse
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