I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustra... See more
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Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but over... See more
Company replied
I have booked a flight from Zanzibar to Arusha and at the end of booking, I wasn`t sure iy my checked luggage was included in the price. I have send a message to the service... At the counter I didn`... See more
Company replied
Complicated Check-in process, but promptly solved via customer service. Unable to Check-In directly at the airline, neither at the the airport of origin. I still wonder why.
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
This is a big Thank You to Kate Miller
This is a big Thank You to Kate Miller, who assissted me with my questions to my flight booking. It’s the first time for me to book tickets for a flight with Air Cairo. After I booked tickets on Kiss&Fly and made payment, I received just a confirmation from Kiss&Fly. There were no numbers for e-ticket or airline reseravtion id. After a couple of emails Kate checked and clarified the matter and explained that my offer stipulates receipt of Air Cairo booking number only a week before the flight. The communication was fast, up to the point and with clear information. Many thanls!
April 14, 2026
Unprompted review
Reply from Kissandfly.de
Dear Marcin,
Thank you very much for your kind words and for taking the time to share your experience.
We are truly pleased to know that Kate Miller was able to assist you promptly and clearly with your questions regarding your Air Cairo booking. We fully understand that, especially when booking with an airline for the first time, the absence of the e-ticket or airline reservation number right away may cause concern. Therefore, we are glad that the situation was clarified for you and that the communication was helpful, clear, and timely.
Your feedback is highly appreciated and will be shared with Kate as well. It is always very encouraging for our team to know that their work made a positive difference.
Thank you once again for choosing Kiss&Fly. We will be happy to assist you in the future as well.
I want to review the assistance I…
I want to review the assistance I received from Felix Turner on WhatsApp. He promptly and efficiently solved my query, showing me the steps and giving me results, with screenshots, so I could do it next time myself.
That being said, I wish the company Kissandfly simply included the airline booking code directly in the trip itinerary instead of making customers having to retrieve it themselves or ask customer service.
April 13, 2026
Unprompted review
Reply from Kissandfly.de
Dear Rosana,
Thank you very much for your feedback and for your kind words about Felix Turner.
We are truly pleased to know that Felix was able to assist you promptly and efficiently via WhatsApp, and that his explanations and screenshots were helpful for you. It is very important to us that our customers receive clear and practical support.
Thank you as well for sharing your comment regarding the airline booking code. We would like to note that the booking number or ticket number is indicated in the electronic itinerary receipt (electronic ticket) that we send to customers after payment.
At the same time, in order for us to review your case and the information provided in more detail, we kindly ask you to share your booking number or the purchaser’s email address used for the reservation.
Felix Turner supported me promptly with…
Felix Turner supported me promptly with my questions how to manage my bookings. Very efficient and supportive customer service!
April 10, 2026
Unprompted review
Reply from Kissandfly.de
Dear Kaye,
Thank you very much for your kind feedback.
We are truly pleased to know that Felix Turner was able to assist you promptly and provide efficient support with your booking-related questions. It is always very important to us that our customers feel well supported and receive clear assistance when needed.
We sincerely appreciate you taking the time to share your experience, and we will be glad to pass your kind words on to Felix.
Avoid this airline broker. …
Booking is easy and everything goes smoothly, unless you need assistance. Our flights were cancelled and we could get absolutely no support. The Airline, Flybondi, pointed towards Kiss&Fly as the broker and Kiss&fly towards the airline. More than a month has now passed and even though we have written both the airline and Kiss&Fly several times, with all requested documentation, we have not yet received the reimbursed, or even a confirmation of reimbursement. We doubt we will ever get the tickets reimbursed – we keep getting one excuse after the other. Our advice – keep away from Kiss&Fly – it’s Kiss&Goodbye
March 17, 2026
Unprompted review
Reply from Kissandfly.de
Dear Gitte,
Thank you for your feedback. We are truly sorry for the frustration and uncertainty this situation has caused you.
We would like to inform you that the refund request for your tickets has already been successfully processed from our side. At present, we have sent the refund request to the airline and are awaiting their authorization.
Due to technical processing procedures, we are unfortunately unable to complete the refund on our side until the airline authorizes your ticket refund request. For this reason, we kindly ask you to wait a little longer.
As soon as we receive the airline’s refund authorization, we will immediately inform you by email sent to the purchaser’s address.
We understand how disappointing it is to wait for a resolution, especially after the flight cancellation, and we want to assure you that your case remains important to us.
Very fast information
Thank you, Volodymyr Vulchyn for your fast information!
April 7, 2026
Unprompted review
Reply from Kissandfly.de
Dear Katrin Engelen,
Thank you very much for your kind review.
We are pleased to know that you were satisfied with the speed of the information provided and that Volodymyr Vulchyn was able to assist you promptly.
Your feedback is truly appreciated, and we will be glad to pass your kind words on to our colleague.
Chargeback initiated – Immediate resolution required – Booking AGRS62
Refund confirmed but never received. No proof of transfer provided despite multiple requests. Chargeback initiated.
March 28, 2026
Unprompted review
Reply from Kissandfly.de
Dear Saliou Diallo,
We would like to inform you that the refund was processed on April 2. To provide you with full reassurance, we have also requested a refund confirmation from our Finance Department. As soon as we receive this document, we will immediately send it to you by email.
Please kindly wait for our update. We completely understand how important this matter is for you, and we would like to assure you that your case has not been overlooked.
Thank you for your patience and understanding.
Registers the ticket with a wrong mail…
Registers the ticket with a wrong mail address (the mail address of the booking agency). Therefore you will not receive the boarding ticket.
April 1, 2026
Unprompted review
Reply from Kissandfly.de
Dear Matthäus,
To check your case in detail and assist you properly, please provide your booking number or the purchaser’s email address used during the reservation for identification.
Once we receive this information, we will review everything carefully and do our best to help.
UPD 03/04
Dear Matthäus,
Thank you for providing the details needed for identification.
We would like to inform you that your boarding pass has already been sent to the purchaser’s email address.
If your issue has now been resolved, we would be very grateful if you could update your review and rating about our service on Trustpilot.
Refunding Process
Our flight was canceled and the agent, Adriiana Lopez, was very helpful and responsive regarding the refunding process.
April 2, 2026
Unprompted review
Reply from Kissandfly.de
Dear LP,
Thank you for taking the time to share your feedback.
We are very glad to know that Adriiana Lopez was helpful and responsive in assisting you with the refund process after your flight cancellation. We understand how stressful such situations can be, and it means a lot to know that our support was able to help you during this time.
Your kind words have been shared with Adriiana. Thank you once again for your trust and feedback.
I bought a ticket for Arequipa - Puerto Maldonado
I bought a ticket for Arequipa - Puerto Maldonado. The ticket from Kiss&Fly was 40 Euro cheaper than with the Airline or other providers. After Reading the bad reviews I was unsure and wrote a WhatsApp message and an email shortly after receiving the invoice raising my concerns. They replied and answered quickly to both messages and also send me my PNR to log into latam Airlines where I could see my booked flight.
March 29, 2026
Unprompted review
Reply from Kissandfly.de
Dear Carolin K.,
Thank you very much for sharing your experience.
We understand that seeing negative reviews can make any customer feel uncertain, so we truly appreciate your trust and your decision to contact us directly. We are very glad to know that our team was able to reply to your WhatsApp message and email quickly, address your concerns, and provide you with your PNR so you could verify your booking directly on the LATAM Airlines website.
It is especially important to us that you felt reassured and were able to confirm your flight successfully.
Thank you again for your kind feedback and for choosing our service.
Excellent support from Slowenian Call
Excellent support from Slowenian Call
Center! After 1 min on the phone line got a lovely good English speaking support lady (Liz) helping me to manage and change my booking! Thank you Liz!
March 28, 2026
Unprompted review
Reply from Kissandfly.de
Dear Christoph,
Thank you very much for your kind feedback.
We are delighted to hear that you had such a positive experience with our call center and that Liz was able to assist you quickly and professionally with managing and changing your booking. We will be happy to pass your kind words on to her.
We truly appreciate your trust and your nice review.
Smooth Rebooking and Excellent Customer Support in a Difficult Situation
I had a great experience how they handle the process.
I had a great experience with how they handled the entire process. I had booked tickets from Berlin to Manila with a layover in Doha, Qatar. At some point, my booking was canceled due to the situation related to the war in Iran. Part of my flight, which was operated by Philippine Airlines, was affected and canceled.
I contacted customer support and received excellent assistance from Mariia Podvadtsiatnyk. She guided me clearly through the situation and offered an alternative flight fully operated by Qatar Airways, with minimal changes to my original schedule.
Overall, I really appreciated the professionalism and efficiency. I would definitely recommend them.
March 28, 2026
Unprompted review
Reply from Kissandfly.de
Dear Gökhan,
Thank you very much for taking the time to share such thoughtful feedback.
We are truly pleased to know that, despite the difficult circumstances affecting your trip, the rebooking process was handled smoothly and that you felt well supported throughout. Situations involving flight disruptions and schedule changes can be especially stressful, so it means a lot to us to hear that our team was able to provide clear guidance and an appropriate alternative for your journey.
We are especially glad to know that Mariia Podvadtsiatnyk was able to assist you professionally and efficiently, and we will be sure to pass on your kind words to her.
Thank you once again for your trust, recommendation, and appreciation of our service.
Change of Return Flight
Tried to change a flight date which took almost 48 hours. The process was cancelled after 24 hours and talking to someone over the phone was quite difficult.
However, I got really amazing support from Khrystyna Lashchyshyn and someone called Nataliia through the chat. Once one of them was in charge, they made sure my request was worked on and overall did an excellent job! Thank you so much to both of you!
March 26, 2026
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you very much for taking the time to share your feedback.
We truly appreciate your honest comments — it is very important for us to understand our customers’ experiences, as it helps us continuously improve our service and processes.
At the same time, we are especially pleased to hear that Khrystyna and Nataliia were able to assist you effectively and make a positive difference in resolving your request. We will be sure to pass your kind words on to them.
Thank you once again for your feedback and for choosing our service. We hope to provide you with an even smoother experience in the future.
I had a very positive experience with…
I had a very positive experience with the support team. Maria Ivasiuk was extremely helpful, polite, and professional. She quickly checked my booking, clarified all the details, and provided clear instructions on how to proceed with my check-in.
Thanks to her assistance, I felt confident and reassured about my flight. The service was fast, friendly, and efficient.
I truly appreciate her support and would highly recommend this service to others.
March 25, 2026
Unprompted review
Reply from Kissandfly.de
Dear Liana Davydova,
Thank you very much for your kind review and for taking the time to share your experience.
We are truly pleased to know that you had such a positive experience with our support team and that Maria Ivasiuk was able to assist you in a helpful, polite, and professional manner. It is especially valuable for us to hear that she quickly checked your booking, clarified the details, and provided clear guidance regarding your check-in.
We are also very glad to know that, thanks to her assistance, you felt more confident and reassured about your flight. Providing fast, friendly, and efficient support is very important to us, and your feedback is a wonderful confirmation that this effort is appreciated.
Thank you once again for your trust and recommendation. We will be happy to share your kind words with Maria Ivasiuk.
Forced "extra services" and useless "promo credits"
Avoid this site at all costs. They use manipulative tactics to force you into buying "Flexible Ticket" services you don't want. Their booking interface is designed so that you cannot proceed to payment without "choosing" their paid extras.
To make matters worse, they refuse to refund disputed amounts back to your original payment method, trying to trap you with "Promo Credits" instead. I had to record my screen to prove their system was forcing the charge. Unprofessional and untrustworthy.
March 14, 2026
Unprompted review
Reply from Kissandfly.de
Dear Le,
Thank you for sharing your feedback.
We have carefully reviewed your case, including the video you provided. We would like to clarify that the baggage refund in the amount of 47 EUR has already been forwarded to our Finance department and will be returned to your original payment method.
Regarding the Flexible Ticket service in the amount of 29 EUR, no technical issue was identified on our side. At the current stage of booking, this service can be declined, including in the mobile version, where the refusal option is located further down the page and requires scrolling. We understand that this may not have been immediately obvious, and we sincerely apologize for any confusion caused.
As previously communicated, for this service a promo credit.
If your issue has been resolved, we would be very grateful if you could update your review or rating about our service. Should you have any additional questions, please do not hesitate to contact us.
Very disappointing experience with Kiss & Fly
Very poor experience with Kiss & Fly. I ordered and paid for a flight for the 16th, but the booking was later rejected and replaced with an offer for the 17th, which was useless for my plans.
The ticket issuance took more than 24 hours, which is unacceptable for flight bookings. Customer service was unfriendly, and after requesting a refund I still haven’t received any response.
Overall, extremely disappointing service. I would not recommend using this company.
March 13, 2026
Unprompted review
Reply from Kissandfly.de
Dear Igor,
Thank you for your feedback, and we are sorry to hear about your experience.
Unfortunately, in rare cases the airline may not confirm the originally selected fare during the ticketing process. When this happens, the booking cannot be issued under the initial conditions and an alternative option may be offered.
Please note that the airline’s confirmation of the fare is outside of our direct control. As soon as the booking was cancelled, the funds were immediately released on our side.
We sincerely apologize for the inconvenience caused and appreciate your understanding.
Accidentally booked the wrong flight… Support resolved it
Accidentally booked the wrong flight (My own fault entirely; got my dates mixed up) but noticed 10 minutes after purchasing. Used their chat and got in touch with a human in about 15 mins. While waiting the 10mins, I decided also to call them on the phone (I wanted to talk to them ASAP, since I had technically had booked without paying extra for the option to cancel/re-book). The wait on the phone was less than a minute. The person told me that she would try to cancel to process (the tickets hadn't been issued yet), but wouldn't make any promises as to whether it would still be possible to cancel). I would get an email with an update. After hanging up, I had gotten through on the chat as well and there they told me the same thing. About an hour later, I got an email with a cancellation confirmation.
All in all, I was very satisfied with their customer support. I got through to them quickly and they were able to solve the issue. The only thing they could have improved, would be to confirm the cancellation immediately, rather than me having to hang up the phone and having to trust that they would cancel the phone
March 11, 2026
Unprompted review
Reply from Kissandfly.de
Dear Oliver Schwarze,
Thank you very much for taking the time to share your experience.
We are glad to know that our support team was able to assist you promptly after you noticed the booking error, and that the cancellation request was successfully processed before the tickets were issued. We understand how stressful such situations can be, especially when quick action is required, so it is reassuring to hear that you were able to reach us quickly both via chat and by phone.
We also appreciate your honest remark regarding the cancellation confirmation. Your feedback is valuable, and we understand that receiving immediate confirmation during the call would have made the experience even more reassuring. We will take this into account as we continue working to improve our service and communication processes.
Thank you again for your trust and for sharing your feedback.
Hrytsan Nataliia !!
Hrytsan Nataliia !!! Thank you so much for your help
March 10, 2026
Unprompted review
Reply from Kissandfly.de
Dear Sardor Xolboyev,
Thank you very much for your kind words and for taking the time to share your feedback. We are truly glad to hear that Hrytsan Nataliia was able to help you.
Your appreciation means a lot to us, and we will be sure to pass your thanks on to her.
Smooth trip
Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but overall everything worked out fine. Flight reservation were confirmed the day after booking with a PNR code which could be used to link the booking to the airline app and thus receive direct updates of sudden changes of the flight. No sudden cancellation or other issues which other reviewers had reported. Smooth check-in. Flight went well. I’m not giving five stars because I think they had a fairly high fee for luggage and seat selection (in comparison to selecting same options via the airline reservation system). She travelled light this time so it was a very good value but the price would have been similar to buying via the airline had I booked luggage and advance seat.
March 8, 2026
Unprompted review
Reply from Kissandfly.de
Dear Italo Sanhueza,
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that your mother’s trip went smoothly, that the booking was confirmed successfully, and that you were able to link the reservation to the airline app and receive updates directly. It is also good to know that the check-in process and the flight itself went well.
At the same time, we appreciate your honest comment regarding the cost of luggage and seat selection. Additional services may vary in price depending on the booking channel and fare conditions, and we understand how important transparent pricing is when comparing the total trip cost.
We truly value your balanced review and are glad that, overall, your experience was positive and offered good value.
Confirmed tickets suddenly invalid – €610 extra costs, no refund
I booked a round-trip flight from Hamburg to Helsinki via Kissandfly (booking reference HO49LRYL). The booking was confirmed and I even received a message that the online check-in had been completed successfully.
However, when I arrived at Hamburg airport the airline informed me that the ticket had been cancelled by the booking agency and was no longer valid.
I immediately contacted Kissandfly support. During a phone call I was told that I should buy a new outbound ticket myself, while the return flight would remain valid. I would get the cost for those reimbursed.
Based on this information I purchased a new outbound flight for €314.33.
Shortly before the return flight I discovered that the return ticket was also not valid and check-in was impossible. Only at that point did the support team claim that the original booking had allegedly become invalid because of a “name error”. This explanation does not make sense because the name in the booking was entered correctly and matched my passport.
As a result, I had to buy another ticket for the return flight for €296.56.
Because of this situation I incurred €610.89 in additional costs for flights that I had already originally booked and paid for.
I contacted Kissandfly several times by email and provided all documentation, but no refund or solution has been offered so far.
This experience was extremely frustrating and stressful, especially because the problem only became clear at the airport and shortly before the return flight.
Based on my experience I cannot recommend booking flights through this agency.
*Update after the company response 07.03:*
Thank you for the reply. However, this situation has now been ongoing for almost two months. During this time I have repeatedly been told that the case is “under review”, but there has been no concrete progress or refund.
The reason for the ticket issue is ultimately irrelevant from a customer perspective. The booking was confirmed, the name in the booking was correct, and I was even able to complete online check-in before the tickets suddenly became invalid.
Your own phone support explicitly told me to buy a new flight and that the costs would be reimbursed, which is why I did so.
At this point I am simply waiting for the promised reimbursement of €610.89, which has still not been processed despite multiple emails and all documents being provided.
*Update after the company response 18.03:*
I finally received the payout, but only after endless mails, threatening legal action and describing my experience publicly. Unfortunate this had to happen this way.
January 8, 2026
Unprompted review
Reply from Kissandfly.de
Dear Luca,
We would like to assure you that we have received all the information and documents you provided, and your case is currently under review. Please rest assured that your case is important to us, and we are treating it with full attention.
We sincerely regret the stress and inconvenience this situation has caused you, especially given that it became apparent only at the airport and again shortly before your return flight. We fully understand how serious and frustrating such an experience can be.
At the moment, we are making every effort to clarify exactly what happened with the tickets and to determine the circumstances of this case in detail. Our team is carefully checking the booking history, ticket status, and all related information in order to provide you with a proper solution.
We kindly ask for your patience while this review is ongoing. As soon as we have completed the verification and have a concrete update, we will inform you accordingly.
UPD 07/03
Dear Luca,
Thank you for your update, and please accept our sincere apologies once again for the prolonged handling of your case.
We fully understand your frustration and we are truly sorry that this matter has remained unresolved for such a long time. We also completely understand how disappointing it is to continue hearing that the case is under review without yet receiving a final resolution, especially after the considerable inconvenience, stress, and additional expenses you experienced.
Please be assured that your case has not been overlooked in any way. We are continuing to work on it with full attention. However, in this particular situation, a more detailed investigation is required, which is taking more time than usual. Our team is carefully reviewing all booking data, communication history, and the circumstances surrounding both replacement tickets in order to reach a proper and fair outcome.
We deeply regret not only the disruption to your travel plans, but also the length of time you have had to wait afterwards. We genuinely appreciate your patience so far, and we are very sorry for the distress this has caused you.
Please rest assured that we are doing everything possible to move this case forward, and we will contact you as soon as there is a confirmed update.
UPD 17/03
Dear Luca,
Thank you for continuing to stay in contact with us by email throughout this case. We truly appreciate your communication and cooperation, as it helped us complete the review of your case.
We would like to inform you that the review has now been finalized and, on March 13, the full amount of your incurred expenses was refunded to you.
We sincerely regret once again the stress, inconvenience, and uncertainty this situation caused you. At the same time, we are grateful that we were able to resolve this matter and provide reimbursement in full.
If you feel that the final outcome of the case should also be reflected in your review, we would be very grateful if you could consider updating your review and rating about our service.
UPD 18/03
Dear Luca,
Thank you for updating your review and confirming that you finally received the reimbursement.
We sincerely regret once again that this case took so long and required such persistent follow-up from your side. We understand your disappointment and appreciate that you still took the time to update your feedback after the matter was resolved.
If you feel that the final outcome of the case should also be reflected in your overall rating, we would be very grateful if you could consider updating the score as well.
I ended up making a small mistake when…
I ended up making a small mistake when purchasing two tickets (the wrong date) and immediately contacted the company to stop the ticket issuance process. They responded immediately, and within a few hours I received confirmation of the cancellation and a full refund. So I bought the tickets with the correct date and just received the confirmation by email. I recommend them!
March 2, 2026
Unprompted review
Reply from Kissandfly.de
Dear Allysson Vidal Vasconcelos,
Thank you for sharing your experience. We’re glad we could respond quickly, stop the issuance in time, and confirm the cancellation with a full refund. It’s great to hear you were able to rebook with the correct date and already received your new confirmation by email.
We truly appreciate your recommendation and look forward to assisting you again whenever you need.
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