Kiss Products Reviews 26

I placed an order Sunday, Nov. 27th. The website says that processing orders take five business days. Friday, Dec. 2nd, the status of my order was still "packing." I checked the status on Saturday, Dec. 3rd, and the status is "packing." I sent customer service an email asking why my order hadn't shipped after the five business days promoted on the website. I got a generic response that said they process orders in three days but asked the customer to allow two more days to process an order. I was told that they do not process orders on the weekend. I responded that at this rate, my order would have been processed in six business days if it shipped on Monday but that waiting eight days for an order to ship is way too long. I asked Kiss to cancel the order, and they never responded. I sent a subsequent request to cancel, and they never responded. I will file with the BBB and let Kiss respond to them. Do not order anything online with them. Actually, I'm not going to buy their products in the store anymore, either.

I ordered lashes that, upon receiving, I realized were too “glam” for me. I immediately called KISS. The customer service rep told me that they have no exchange policy but I could return the lashes for a refund. I sent them back to KISS that day via certified mail. Once I knew the lashes had been received by KISS, I began watching for my $85 refund. It never came so I tried calling the company again. Unfortunately, my calls went to voicemail. On four different occasions I left messages asking for a return call. I have yet to hear from them and have not received the $85. I filed a claim with the Better Business Bureau. I still do not have a refund months later. My advice is that if you’re not absolutely certain you like a product of theirs, search elsewhere because you’re stuck with theirs after the purchase.

There is zero communication about orders. No one answers emails and the phone number doesn't even ring to KissUsa; after about a minute of music, it goes to the voicemail of a Stacy Melendez- every single time. They will say the items have shipped, but only the label has been generated and the carrier has yet to receive a package even weeks later.

BUYER BEWARE! Will double-charge you for shipping if you are shipping to Canada. First order was normal. I was delighted. Second order placed was $60 USD and I paid $7.50 USD for shipping + handling. Upon delivery, there was OVER $50 owing! Including MORE shipping expenses! When I refused the order they said that they would not reimburse me. Super unethical business practices. They would have had a good and loyal customer in me, but they blew it with their awful customer service.

I ordered nails in December when they were buy two get one free. I never received the free set. One set I received damaged and it was replaced in February. 2 whole months later! This is a terrible way to do business. After being a loyal customer for years this experience has reminded me that there are other companies with much better customer service .

I placed an order with this company over a month ago and the products have still not shipped. I’ve received zero communication about the status and am now wondering if this was a scam.