The "oversized hoody" didn't even cover my chin. The material was that weird shiny synthetic that can generate static electricity when you pat cats.
Company replied
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See what reviewers are saying
Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... See more
Company replied
I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... See more
Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... See more
Company replied
Company details
Written by the company
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Contact info
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, China
- service@kistania.com
- kistania.com
2.7
Poor
288 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful customer service
Helpful customer service despite me being a pain in the ass. Definitely will order from them again (now that I've read their shipping policies - novel idea)
They also responded quickly which is always very appreciate
October 14, 2022
Unprompted review
Reply from Kistania
Thank you so much for your review! Thank you very much for your love and trust, thank you! Looking forward to your next visit!
Absolutely love the shoes i bought from…
Absolutely love the shoes i bought from here. i placed an accidental order and contacted them to have it cancelled. They responded in a timely manner and were courteous and had that order cancelled for me so i could place a new order.
June 30, 2022
Unprompted review
9/10 store
products are very nice and comfy. the quality for the price is very good and the shoes are amazing.
9/10
little bit expensive tho
May 11, 2022
Unprompted review
Reply from Kistania
Dear, thank you for your feedback, and thank you very much for your love and support to us!
My order arrived as expected
My order arrived as expected. The products looked as advertised, and the delivery was made in a timely manner. I think their stuff is very cute!
October 14, 2022
Unprompted review
Reply from Kistania
Thank you very much for your affirmation of us, and thank you very much for your evaluation! This is our greatest trust and support, thank you!
I ordered a two piece dress
I ordered a two piece dress, but when it came I got two bottom pieces instead of the top. I contacted costomer service, and got a reply within one day. They gave me a full refund on the dress, and got to keep what I got. Amazing costomer service, and I will absolutley ordrer again later!
December 26, 2022
Unprompted review
Reply from Kistania
Thank you very much for your affirmation of us, and thank you very much for your evaluation! This is our greatest trust and support！
If it is determined that it is our delivery error, we will refund or reissue it for you unconditionally according to your needs. Received goods will also be given to you as a gift. Thank you very much for your timely and patient communication with us! grateful! !
highly recommended
quality and looks are great, shipping is fast, the service good and rly rly friendly! prices are a little high but its worthful
November 30, 2022
Unprompted review
Reply from Kistania
Thank you for your evaluation and trust, and thank you for your timely and patient communication with us! ！Welcome to visit us next time!
Very happy with my purchase
Very friendly and quick customer service. We had a product delivered broken and they were very quick to make it right. Very friendly and gave me multiple options for replacing the defective product. Other than the one product showing up broken, everything else in the order was in great condition and well worth the purchase. Will definitely be ordering here again.
December 28, 2022
Unprompted review
Reply from Kistania
Thank you for your evaluation, and thank you very much for your patience in communicating with us! grateful! !
Steals designs from small artists and…
Steals designs from small artists and cheap materials. Better off buying off wish if you want to pay less for equally shotty quality
December 27, 2022
Unprompted review
Reply from Kistania
Dear, what is your order number? Can send it to me for your inquiry. If you are not satisfied with the product you received, you can also give us feedback, we will deal with it for you in time according to the order status, thank you for your understanding! look forward to your reply!（service@kistania.com）
Website is great
Website is great, you order your item, but then a few days after we don't have that is stock would you like a refund or another product, I swapped for another product which I had to pay again, they refunded the money from 1st item, which was $5 out from the price I paid which is ok, but to return because item is too small, the sizes are very small
December 7, 2022
Unprompted review
Reply from Kistania
Dear, if any of the products you have successfully paid for cannot be delivered in time, we will send you an email as soon as possible to ask for a refund or exchange. We will refund or exchange money according to your reply.
If you clearly reply that you need a replacement, but there is a price difference between the replaced product and the out-of-stock product, you will need to make up the difference. On the contrary, if the price of the product you replace is lower than the price of the out-of-stock product, the price difference will be refunded or the exchange will continue according to your needs.
If you still have questions about the out-of-stock replacement order, you can send me the order number, and I will check it for you again. Thank you for your understanding and look forward to your reply!（service@kistania.com）
first time
their products are very good quality and their customer service is wonderful.
December 20, 2022
Unprompted review
Very good store with good service
Very good store with good service, they contacted me since my current order was iut of stock and helped me change my order to something different very fast and easy, can definently recommend
December 27, 2022
Unprompted review
Reply from Kistania
Thank you very much for your affirmation of us, and thank you very much for your evaluation! This is our greatest trust and support, thank you!
Don’t Buy From Here.
Got 3 items that included a two shirts and a sweater. All 3 were made out of cheap material and did not look like the photos online. Highly disappointed on wasted over priced clothing for cheap quality. WOULD NOT RECOMMEND. Plus, they are giving incentives for good reviews.
December 28, 2022
Unprompted review
Reply from Kistania
Dear, it is a pity that the products arrived cannot satisfy you. Thank you very much for your feedback, we will optimize the product, which is what we have been doing. According to our policy, you can also contact us in time for after-sales for you. You can also tell me the order number, I can check for you. Thank you for your understanding and look forward to your reply! (service@kistania.com)
The dress came in the timeframe…
The dress came in the timeframe described, fits just like the pictures depicts and is really great quality.
December 28, 2022
Unprompted review
Reply from Kistania
Thank you very much for your affirmation of us, and thank you very much for your evaluation! This is our greatest trust and support, thank you!
Needed to show off in Vegas
Ordered dresses for me and my daughter for a vacation. They were perfect, true to size good quality. Will definitely be ordering from them again
October 14, 2022
Unprompted review
Reply from Kistania
Thank you for your evaluation, and I am very glad that our products can satisfy you and your daughter! This is a very beautiful encounter! Thank you for your trust and love, and look forward to your next visit!
I am very satisfied with the product…
I am very satisfied with the product quality and the delivery. The communication also runs perfectly and without problems. Of course I have to wait a little longer because I'm ordering from Germany, but everything is going smoothly. That's why we're happy to wait.
Warm greetings from Germany
November 24, 2022
Unprompted review
Reply from Kistania
Thank you so much for your patience and communication with us! Thank you very much for your love and affirmation for us! grateful!
Harshly recommend
I recommend a lot, there are a lot of products that you can't find everywhere and of quality. I truely love lt!
August 10, 2022
Unprompted review
Reply from Kistania
Thank you very much for your affirmation of us, and thank you very much for your evaluation! This is our greatest trust and support, thank you!
Quick and friendly responses via email
December 27, 2022
Unprompted review
Reply from Kistania
Thank you so much for your patience and communication with us! Thanks for the rating! Looking forward to your next visit!
Reply from Kistania
Thank you very much for your affirmation of us,thank you!
Love it!!!
Absolutely love the 2 items I've received from here, they are beautiful and can be used in so many ways.. Love it!!!
December 27, 2022
Unprompted review
Absolutely love this site
Absolutely love this site, has everything you need and the stuff is so cute. Couldn’t recommend this site more. In love with the shoes I got, definitely ordering again.
December 27, 2022
Unprompted review
Reply from Kistania
Thank you very much for your evaluation! This is our greatest trust and support, thank you!
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