Kitchenology Reviews 431

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, efficient, and providing excellent advice, often going above and beyond to help. The service is frequently highlighted as amazing, with many people appreciating the quick and efficient delivery and installation processes. Consumers are delighted with the quality of the products and find the pricing to be very competitive. The delivery service is also highly regarded, with many mentioning punctual arrivals and careful handling of items. Reviewers often note the added convenience of old appliance removal and free fitting services.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, efficient,... See more

Product

Customers consistently report positive experiences with the products. Many reviewers praise the quality and... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the speed and... See more

Price

People report positive experiences with price. Customers consistently find prices to be competitive and fair,... See more

Based on these reviews

Rated 5 out of 5 stars

We were extremely impressed with the whole process from planning to completion. As our original plans changed we felt listened to and assisted with helpful and encouraging advice. The whole team inv... See more

Company replied

Rated 5 out of 5 stars

Bought a new Neff double oven from Kitchenology to replace a similar oven which needed replacing after about 20 years of use. James dealt with the purchase excellently. Had to wait for delivery and fi... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Kitchenology!.. Purchased a new Bosch washing machine.. I was given the best price I could find anywhere on the high street or online.. Ordered on the Wednesay, the new washing... See more

Company replied

Rated 5 out of 5 stars

Bought a washing machine and dishwasher after having great advice from James. The appliances were ordered and fitted within 5 days and the old ones taken away . Both appliances were tested before the... See more

Company replied

Rated 5 out of 5 stars

Efficient and quick installation of new £550 Bosch washing machine and disposal of our old 30-year-old Bosch predecessor. (The old machine had fused all the power in the house when its heating element... See more

Company replied

Rated 5 out of 5 stars

Service was excellent from our first visit to their showroom to delivery. Staff were without exception friendly, polite and efficient. Delivery team provided excellent service and we felt we had good... See more

Company replied

Rated 5 out of 5 stars

Excellent service throughout Very knowledgeable and helpful information given by the people in the Penarth shop Installation went smoothly and very happy with everything So much so that we wen... See more

Company replied

Rated 5 out of 5 stars

Kitchenology, Penarth. The price of the oven was the same as other major online retail companies and the oven was delivered and fitted within days. Despite a slight problem with the kitchen unit into... See more

Company replied

Rated 5 out of 5 stars

Lovely showroom with a great range on display. Very helpful and purchase very smooth. Tumble dryer came with free fitting and free removal of the old one. Text on the day confirming appointment time.... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from James and the team!!💥💥💥 They all go the extra mile to help, delivery was super efficient and with text reminders too, earlier than promised!! Prices are better t... See more

Company replied

Rated 5 out of 5 stars

Arrived in the agree time scale, both delivery men were polite and explained what they were going to do. Got on with it giving my son time to clear the cobwebs that has accumulated behind old freezer... See more

Company replied

Rated 5 out of 5 stars

Mike and James were fantastic start to finish. Mike project managed the work from start to finish, his committment, reassurance and professionalism was outstanding throughout. Whilst there were a f... See more

Company replied

Rated 5 out of 5 stars

Considering we were asking for new worktop, hob and sink on top of old units and facilities, Kitchenology did a great job, worked with our requirements and achieved just what was requested. The whol... See more

Company replied

Rated 5 out of 5 stars

A great service from beginning to end. The presentation of the shop makes it feel expensive, I thought they just did kitchen design and high end goods but I was pleasantly surprised as they do affor... See more

Company replied

Rated 5 out of 5 stars

Good variety of products. Friendly and very efficient staff. Ordered a fridge freezer - it arrived before the estimated time and the kitchen fitter did an excellent and thorough job in sorting out the... See more

Company replied

Rated 5 out of 5 stars

Only giving 5 stars because I can't give more. Amazing service for my mum who can't get out and about too easily. After a phone call to the shop, James visited Mum's house, discussed options for a ne... See more

Company replied

Rated 5 out of 5 stars

New washing chosen from website, popped into store (fabulous) to see it. Fast and efficient service and choice of delivery date/time. Cannot fault having such a great store on our doorstep 👍💯✅😁

Company replied

Rated 5 out of 5 stars

Helpful service in store, found what I wanted very easily.Not long to wait for delivery. Also the men that delivered my fridge freezer were very quick and didn't create any mess when removing my old a... See more

Company replied

Rated 5 out of 5 stars

James knowledge and advice for my purchase. Going the extra mile in delivering my package as it was a little heavy to walk home with it. Service from a family business, care and attention to detail. L... See more

Company replied

Rated 5 out of 5 stars

Easy to deal with. Knowledgeable re all the products when questioned. Installation was first class - despite it not being straightforward. Was very pleased with the whole process - would definitely... See more

Company replied

Rated 5 out of 5 stars

All went smooth from start to finish! Popped in store to order asked for a dilervery date that i needed! The guys that dilivered my fridge/frezzer were happy to put on shoe covers & were happy & po... See more

Company replied

Rated 5 out of 5 stars

Excellent service from very helpful staff! Our old dishwasher broke down on Sunday evening; ordered a new one from Kitchenology on Monday morning and it was delivered, expertly fitted and fully workin... See more

Company replied

Rated 5 out of 5 stars

The guy who served me was friendly and very helpful. Could choose my delivery day. They arranged to deliver at 10am and were on time. The delivery driver was great, took the tumble dryer upstairs for... See more

Company replied

Rated 5 out of 5 stars

We bought a fridge freezer. The chap at the shop was knowledgable and helpful at purchase. The delivery was on time and they were very good at taking care of our home as they installed the fridge free... See more

Company replied

Rated 5 out of 5 stars

We had a very good experience using Kitchenology earlier this year and had no hesitation in using the same company again. We ordered an integrated dishwasher and within a week it arrived and was fit... See more

Company replied

Rated 5 out of 5 stars

My machine was delivered within 2 days. Problems fitting but not the shops fault. Previous machine was smaller. All fitted. The plumber was excellent even though it was a very difficult job.

Company replied

Rated 5 out of 5 stars

Very competitive, friendly and professional service at the show room. Which continued through to delivery and fitting to time and quality. And best of all I bought from my local high street and was ab... See more

Company replied

Rated 5 out of 5 stars

Great service, great product and availability and fitting within a reasonable timeframe. I'm a very happy customer and should I need a new appliance in the future you'd be my first call. Thank yo... See more

Company replied

Rated 5 out of 5 stars

Independent retailer with a real personal touch. Really helpful in choosing the product and a great installation service with local tradesmen who seemed genuinely interested in what they were doing. C... See more

Company replied

Rated 5 out of 5 stars

Our operative James arrived on time. The job was not easy but he persevered and did an excellent job of installing our integrated fridge. He was clean and tidy and very pleasant.

Company replied

Rated 5 out of 5 stars

I'm an interior designer based in Penarth and would highly recommend Kitchenology. The team and very helpful, friendly and knowledgeable. We've worked together on projects and I will be back soon!

Company replied

Rated 5 out of 5 stars

I think BEN was the name of the man who waited on me -- and he was very helpful and not a bit pushy. He gave me the time I needed to think about my purchase. I haven't started actually USING this equi... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, ordered Wednesday evening and was delivered Friday morning. Rang Thursday to arrange a time slot and delivered right on time. Were very polite and helpful.

Company replied

Rated 5 out of 5 stars

We needed a fridge fairly quickly and I can say the service we received from Kitchenology was second to none! Great service, fridge bought and delivered the same week. Great local business - would hi... See more

Company replied

Rated 5 out of 5 stars

Only 5 stars. I would give 6 if I could. Mike was very helpful in making sure we got what we needed. This included a site visit to check measurements. No trawling the internet for me. kitchenology di... See more

Company replied

Rated 5 out of 5 stars

Very helpful in providing a washing machine there and then as mine had just broke and needed a quick replacement. James was very helpful and thorough

Company replied

Rated 5 out of 5 stars

They were very knowledgeable about their products and took time to explain the differences with various appliances I will be going back to see them about other appliances in the future

Company replied

Rated 5 out of 5 stars

As the last time I purchased from Kitchenology in Penarth -I received fantastic, pleasant and very efficient service from all involved , from staff in the shop to the installation team! I would High... See more

Company replied

Rated 5 out of 5 stars

I recently purchased an integral Fridge Freezer locally from Kitchenology in Penarth. The staff at the shop are all very pleasant, helpful and obliging -which does make a change! The Fridge Freeze... See more

Company replied

Rated 5 out of 5 stars

Bought a new TV set it up for me and programmed the channels to make sure everything was working properly for me took away the old tv was very tidy and professional couldn’t fault the service .

Company replied

Rated 5 out of 5 stars

I am very pleased with my purchase of a washing machine. The experience I had was excellent. The quality of the product is good. The delivery and installation was prompt and exactly when promised.

Company replied

Rated 5 out of 5 stars

Top class personal service. Made sure we were very happy before every stage. Hugely recommended

Company replied

Rated 5 out of 5 stars

I rang and explained item needed. They came up with appropriate item straight away. Said could deliver in a few days and take away broken fridge (charged for this but expected).

Company replied

Rated 5 out of 5 stars

Had the dishwasher in stock I was after at a great price and delivered free of charge quickly and efficiently

Company replied

Rated 5 out of 5 stars

Very helpful in store advice on a new double oven. Delivery was very quick. The electricians who fitted the oven arrived within minutes of its arrival and took all the packaging with them as the weath... See more

Company replied

Rated 5 out of 5 stars

Replaced my old Neff oven for a new one visited Kitchenology and was very impressed with their professional and helpful advice. I would highly recommend them to anyone who are replacing any kitchen ap... See more

Company replied

Rated 5 out of 5 stars

Very helpful service from James and his team to advise on and fit a new cooker for my elderly mother. Professional courteous and kind.

Company replied

Rated 5 out of 5 stars

Good customer service, no pressure to buy and very nice showroom. I had an induction hob installed and the installer was very professional and did a great job

Company replied

Rated 5 out of 5 stars

Local friendly staff. They kept me informed throughout the process. Everything was completed without any fuss. excellent job.

Company replied

Rated 5 out of 5 stars

Very helpful in the shop and good communications throughout keeping us informed of delays from the manufacturer. Great delivery service - punctual and helpful in installing the cooker. We’re very happ... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Appliance Store
  3. Electronics Company
  4. Electronics Store
  5. Home Improvement Store
  6. TV store

Written by the company

Family owned business trading for over 75 years! Specialising in home appliances and kitchen design, supply and installation. We offer a free design service on all our high-quality German and British kitchens. Affordable luxury with interest free finance on all our products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very competitive and supporting the high street

Very competitive, friendly and professional service at the show room. Which continued through to delivery and fitting to time and quality. And best of all I bought from my local high street and was able to support a valued local business keeping jobs in the community.

December 29, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your review it's really appreciated. Great to get feedback.

Rated 5 out of 5 stars

Efficient and quick

Efficient and quick installation of new £550 Bosch washing machine and disposal of our old 30-year-old Bosch predecessor. (The old machine had fused all the power in the house when its heating element had failed). It was pouring with rain when the new machine was bodily carried in but the two-man team conscientiously wiped their feet every time they entered the house and opted not to use a wheeled truck out of respect for our carpets! All the hoses and waste pipes were methodically checked before the new machine was installed.

December 16, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Good customer service…

Good customer service, no pressure to buy and very nice showroom. I had an induction hob installed and the installer was very professional and did a great job

December 12, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your review.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, ordered Wednesday evening and was delivered Friday morning. Rang Thursday to arrange a time slot and delivered right on time. Were very polite and helpful.

December 12, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your kind review. Very helpful for us to get feedback

Rated 5 out of 5 stars

Only 5 stars

Only 5 stars. I would give 6 if I could. Mike was very helpful in making sure we got what we needed. This included a site visit to check measurements. No trawling the internet for me. kitchenology did all the work. On delivery day I was really tricky to get the large fridge into the house. James and Jake did a great job. They made sure that things were installed properly and the kitchen cabinets were put back together. Cleaned up and left us delighted with our new appliances.
This is why we shop local. We will be back. Well done. Great value, Great service. Many thanks.

December 11, 2025
Kitchenology logo

Reply from Kitchenology

Thank you so much for your review Marc, it's really appreciated and we were happy to help.

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout
Very knowledgeable and helpful information given by the people in the Penarth shop
Installation went smoothly and very happy with everything
So much so that we went back 4 days later and bought an American larder fridge!

December 4, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your review Richard, we really appreciate it.

Rated 5 out of 5 stars

Helpful service in store

Helpful service in store, found what I wanted very easily.Not long to wait for delivery. Also the men that delivered my fridge freezer were very quick and didn't create any mess when removing my old appliance.

December 4, 2025
Kitchenology logo

Reply from Kitchenology

Thanks so much for your review. It's really appreciated.

Rated 5 out of 5 stars

They fitted my new kitchen 5yrs ago

They fitted my new kitchen 5yrs ago. Last week I ordered a new washing machine, delivered in a few days Great service

November 26, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your review Jean. Appreciate the review

Rated 5 out of 5 stars

Commitment to completing the task

Commitment to completing the task. Friendly staff

December 2, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your review and patience. It was a challenging install, but looks great and we're glad you are happy with your new appliances.

Rated 5 out of 5 stars

Top marks.

We bought a fridge freezer. The chap at the shop was knowledgable and helpful at purchase. The delivery was on time and they were very good at taking care of our home as they installed the fridge freezer and changed the hinge side of the doors for us. Friendly, efficient, value for money and excellent at their jobs. All involved where great.

November 21, 2025
Kitchenology logo

Reply from Kitchenology

Thank you for your review. We appreciate the feedback and you taking the time to write it.

Rated 5 out of 5 stars

First class service

First class service from the purchase to delivery and installation of my new Bosch oven . Great local business which i highly recommended. Diolch yn fawr.

November 28, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Keep going to Kitchenology

We had a very good experience using Kitchenology earlier this year and had no hesitation in using the same company again. We ordered an integrated dishwasher and within a week it arrived and was fitted. Everything happened as scheduled, it was installed by a very tidy and professionally fitter who checked it was up and running before he left.

November 24, 2025
Unprompted review
Kitchenology logo

Reply from Kitchenology

Thanks so much for your feedback and taking the time to give us a review.

Rated 5 out of 5 stars

Would recommend

Straightforward, competitive price, delivery and installation as promised

November 21, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your review

Rated 5 out of 5 stars

Excellent store

Excellent store, staff helpful, knowledgeable and friendly. Would definitely recommend

November 21, 2025
Kitchenology logo

Reply from Kitchenology

Really appreciate the review, thanks

Rated 5 out of 5 stars

Considering we were asking for new…

Considering we were asking for new worktop, hob and sink on top of old units and facilities, Kitchenology did a great job, worked with our requirements and achieved just what was requested. The whole team were friendly and very efficient. Would highly recommend.

November 13, 2025
Kitchenology logo

Reply from Kitchenology

Thanks for your recent review, we really appreciate it and we were happy to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look