Tuplaa Reviews 

32
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Absolutely awful, made a purchase for £220 in November, product never turned up, they don't reply to you. Essentially have stolen my money, hopefully credit card can refund it. NEVER buy from them, to... See more

Company replied

Rated 1 out of 5 stars

Purchased an Air fryer from Kitchley on 28th November, received an acknowledgement on the 29th, notified of a lead time of 5 to 10 days, a week later notified of a further delay of an extra 5 days, t... See more

Company replied

Rated 5 out of 5 stars

I purchased Weber charcoal from Kitchley Limited, and the experience was excellent. The product arrived in good condition, and the service was prompt and efficient. Very satisfied with the purchase an... See more

Company replied

Rated 1 out of 5 stars

The prices were quite a discount to other sites and now I see why. Lots of professional, polite emails apologising for delays but once you ask for a refund, nothing so I initiated a credit card char... See more

Company replied

Company details

Written by the company

Tuplaa online gaming platform is designed around one simple idea: when the momentum starts building, push it further. Clean navigation moves players quickly from discovery to action, while the brand’s double-power identity runs through games, promotions, and account features. Short visits feel immediate, and longer sessions always have another direction ready to explore. The game catalogue pairs steady choices with titles built for sharper swings. High-RTP video slots give players access to competitive long-term return profiles, while progressive jackpots and volatile reels chase heavier outcomes. Free spins, expanding wilds, stacked multipliers, and bonus buy mechanics can intensify selected rounds. Crash games and live tables add two completely different speeds to the same digital arena. A Tuplaa welcome package can give eligible newcomers deposit bonus value together with free spins. Wagering requirements set out the rollover, game contribution rules, activation window, and promotional limits before the reward enters play. Follow-up offers can extend the experience through new bonus formats, giving returning members something different to consider after the opening stage. Depositing and withdrawing follow a clearly connected account flow. Supported deposit methods provide several ways to add funds, and available withdrawal methods create practical payout routes. Transaction safeguards help protect sensitive details, while integrated verification and visible request updates make it easier to understand where each cashout stands during processing. Tuplaa carries its double-energy identity onto supported smartphones and tablets, keeping high-RTP titles, promotions, account controls, withdrawal tools, and payout tracking close at hand. The screen may be smaller, but the tempo stays fully charged. Join Tuplaa, activate the available welcome offer, and give the next session twice the momentum.


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1.6

Bad

TrustScore 1.5 out of 5

32 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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1.6

All reviews

(32)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Would give a 0 if I could

Would give a 0 if I could - clearly a scam. Do not order anything from here as products will not arrive.

December 31, 2025
Unprompted review
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Reply from Tuplaa

We appreciate your review and thank you for taking the time to share it.

Rated 1 out of 5 stars

Terrible!

Terrible!! Do not buy from here.
I ordered an item that did not arrive and I am unable to get in touch with the customer service.
Total scam!

December 13, 2025
Unprompted review
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Reply from Tuplaa

Thank you for leaving your feedback. We appreciate hearing from our reviewers.

Rated 1 out of 5 stars

Scam

Scam, I ordered from here just like many other for Christmas with adequate time. Please see google reviews to get full picture

December 24, 2025
Unprompted review
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Reply from Tuplaa

Thank you for taking the time to provide your feedback. It is appreciated.

Rated 1 out of 5 stars

SCAM

Ordered air fryer, after I sent email querying when it would arrive I received one gushing email thanking me for patience and saying delivery would be before Christmas. No air fryer and now not able to contact this company despite ringing emailing and using their supposed online chat !

December 10, 2025
Unprompted review
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Reply from Tuplaa

We appreciate every review and thank you for sharing yours.

Rated 1 out of 5 stars

Zero Stars. Scam!

If I could write a zero star I would.
I have had the same issues as everyone else on here. Looks like the company was a new incorporation just in time for Black Friday sales. Managed to get their fake ninja air fryer up to the top of Google shopping products and pumped it out at just slightly below all the other retailers, making themselves look relatively legit.
Ordered on 20th November and had a couple of emails from them kicking the can down the road until 23rd December delivery. Still no delivery as of 29th December! Tried to cancel but no reply to any emails.
What a scam.

December 23, 2025
Unprompted review
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Reply from Tuplaa

Thank you for your review. We appreciate your time and feedback.

Rated 1 out of 5 stars

Looks like a scam company.

Unfortunately, it appears this company is a scam. Order placed on 28th November received an e-mail advising of short delay. Received another e-mail assuring a phone call and delivery by their in house team on 22nd 23rd December and heard nothing since. If they are not a scam, the service is appalling but customer services writes a very good fob off e-mail.

December 28, 2025
Unprompted review
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Reply from Tuplaa

We truly appreciate you taking the time to leave your feedback.

Rated 1 out of 5 stars

Ordered on 27th November still no Ninja air fryer

Ordered on 27th November. I have not received my order and it is now 27th December.
They should have delivered 7-10 days after the order was placed. An email to say there was a slight delay, then they said there was a problem with the courier and they would deliver it instead by 22nd or 23rd December. I have emailed several times and phoned them but no reply!

November 27, 2025
Unprompted review
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Reply from Tuplaa

Thank you for sharing your review. We appreciate your thoughts.

Rated 1 out of 5 stars

Don’t trust this company

Don’t order from this company be warned, I ordered on 2/12 it’s now 26/12 and still waiting for my parcel. I emailed them 5 times, messaged 5 times and rang the so called help line, I’ve had no reply to any. Stay well clear of this company.

December 2, 2025
Unprompted review
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Reply from Tuplaa

We value your feedback and appreciate you taking the time to write a review.

Rated 1 out of 5 stars

This company is a scam

This company is a scam and have written all their own positive reviews.
I ordered a Christmas present on the 2nd of December, I had to email and ask why I had no delivery date or progress on the order 10 days later. They assured me it would arrive in time for Christmas. Ive emailed around 7 times with no reply and obviously the item hasn't even been dispatched. Avoid this company, its a scam and you won't receive your order.

December 25, 2025
Unprompted review
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Reply from Tuplaa

Thank you for taking the time to share your experience. We appreciate your feedback.

Rated 5 out of 5 stars

Good experience

It was a good experience purchasing from this company, though it arrived little late than expected.

October 9, 2025
Unprompted review
Tuplaa logo

Reply from Tuplaa

Thank you, Maira, for taking the time to leave your feedback. We appreciate every review and value all feedback shared with us.

Rated 5 out of 5 stars

I purchased Weber charcoal from…

I purchased Weber charcoal from Kitchley Limited, and the experience was excellent. The product arrived in good condition, and the service was prompt and efficient. Very satisfied with the purchase and would happily order from them again.

October 10, 2025
Unprompted review
Tuplaa logo

Reply from Tuplaa

Thank you, Raj, for your kind review! We truly appreciate you taking the time to share your feedback and are grateful for your support.

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