Terrible, Terrible customer service. Fedex delivered my shoe to wrong address. The picture they took was not my house. I provided pictures of the delivery and a one of my front. They are different.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reached out to kith pertaining to sizing on a specific shoe and they assured me that I made the right choice when ordering and the response was swift and accurate.
Feel like I should have read reviews before ordering No luck with chat or emails for resolution Hoping this may bring me some joy Paid for expedited shipping but only received one item Not chea... See more
Company replied
Company details
Written by the company
Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
Contact info
Broadway 644, 10012, New York, United States
- kith.com
2.7
Poor
491 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sean is the best
Sean is the best , beyond words . My Son was very happy at his graduation. Thanks to Sean who make sure i receive my items in time ..
Thanks Sean keep providing the best service .
June 5, 2024
Unprompted review
Great customer experience
Customer service had a quick response, got the problem fixed it a quick timeframe. That’s what dumpster experience should be.
June 7, 2024
Unprompted review
BAD BAD BAD CUSTOMER SERVICE
BAD BAD BAD CUSTOMER SERVICE
Went to the Paris store. Gave me different sizes for each shoe. E-mailed them the details including the receipts and want exchange my shoe but no reply until now. No refunds no exchange no whatever
May 19, 2024
Unprompted review
Reply from KITH
We are truly sorry to hear about your recent experience with receiving the incorrect item. We understand how frustrating this can be, and we definitely want to make sure you receive the right size shoe. A member from our customer service team will be in touch directly regarding this.
12/10 Above & Beyond
12/10 Above & Beyond! Top Tier, Quality beyond measure. Thankful for a wonderful experience ALWAYS
May 28, 2024
Unprompted review
Kith Soccer Jersey wasted my Monday morning
Kith contacted me via text and email to let me know about their special limited edition Kith Soccer Jersey. I took the bait and waited all morning, setting all kinds of reminders on my phone, only to end up seeing an ad with Jimmy Fallon and continuous advertisements to sign up for Kith’s texts and emails. How do they think I got there in the first place??? I am more frustrated with Kith than I have ever been with any other app. People complain about SNKRS, Supreme, Palace. They have got nothing on the disappointing app that Kithh produced. It was like they were desperate to show me anything other than what I wanted to buy. U am deleting the app. I’ll check in around big sale times. But raffles and drops on Kith are garbage!!
June 10, 2024
Unprompted review
Reply from KITH
Due to high demand for this exclusive release, our limited stock sold out much faster than anticipated. We understand how disappointing it can be to miss out on a desired product, and we are sorry for any inconvenience this has caused. Make sure to stay connected with us for updates on upcoming limited edition releases and new arrivals.
Backdoor with my Travis (My entry is Won)
Last day the 28th I won a raffle for the Nike Travis Scott Canary Yellow, and today the 10th they gave me a refund for the raffle I won. I find it SHAMEFUL that Kith people did this to me. Very bad service, probably someone who works there left my shoes. They take your money before the draw and then tell you that you win but you don't win. What a shame they don't answer me in the live chat.
June 10, 2024
Unprompted review
Worst customer service
Worst customer service, each product on their site has a drop down and you must check if it is final sale before purchasing even if the item is not on sale, you will be surprised to find out it’s non refundable
May 22, 2024
Unprompted review
Reply from KITH
Thank you for providing your feedback regarding our return policy, we are sorry to have caused any disappointment. We strive for transparency regarding this policy, so you can always check the Shipping and Returns dropdown menu that is located on each product page before a purchase as well as our FAQ's for general return information. For further questions don't hesitate to contact us at customerservice@kithnyc.com and we would be happy to assist.
Ordered a pair of sneakers on 9th of…
Ordered a pair of sneakers on 9th of May, received no notifications until 17th, enquired about this delay, got a quick response( which i appreciate) that they are having issues due to increased number of orders, and after another 2 days my order got cancelled, currently waiting for the refund
May 20, 2024
Unprompted review
Fast and helpful solution to my…
Fast and helpful solution to my purchasing problem. Seemed that the website was down when I was trying to purchase on a presale. Alex and the team were really helpful and made the process really easy and straight forward.
May 11, 2024
Unprompted review
Jas provided a prompt response and…
Jas provided a prompt response and resolution to my issue, as well as ways to remedy the situation in the future, should it happen again. I very much appreciated the help
May 9, 2024
Unprompted review
Kith is worth it in every sense
I've been making online orders from Kith Europe for several years and everything has been great. From product quality, to delivery times and customer support. A few weeks ago, an order I placed from the app had an incident during the delivery process and the support and resolution that Kith Support Team gave me was something that not many brands do to their customers.
Those small details that make Kith a brand that stands out among many others.
April 30, 2024
Unprompted review
Bad Inventory management
I'm a big fan of Kith and Ronnie Fieg, but my online shopping experience on the Kith website has been less than ideal. On two occasions, my orders were refunded because the items were no longer available, even though the orders had been confirmed. Improved inventory management and better integration with the web-front are necessary to prevent such issues.
Additionally, the funds from unsuccessful drawing entries take a long time to be released back to me. This delay should be addressed as a key improvement, alongside the inventory management issues I've mentioned earlier.
May 6, 2024
Unprompted review
I inquired about the Forrest green camp…
I inquired about the Forrest green camp shirt in kids with customer service and the representative was efficient and responded quickly. They have great customer service!
May 6, 2024
Unprompted review
Succinct and Effective
The response was succinct and they preemptively offered compensation for my trouble.
May 3, 2024
Unprompted review
Excellent service.
Sandra was very helpful with my issue, and she was able to made the change of address for my pre sale, I was worried for this issue, but she was very empathic and help me right away.
April 30, 2024
Unprompted review
I ordered my daughter some sneakers
I ordered my daughter some sneakers. I had put the write address in and some how it changed without me noticing so I put the order thru wen I got the confirmation email I noticed shipping address was wrong so I quickly went and changed the address on my account. And my order was still shipped to wrong address. I contacted KITH and UPS and they say theres nothing to be done… so don’t order from KITH… BAD CUSTOMER SERVICE
May 7, 2024
Unprompted review
Reply from KITH
Thanks for sharing your feedback, we're sorry to hear that your package was misdelivered by our carrier. It looks like our agents have opened up a claim with the carrier to investigate what may have happened, which is still in progress. Please contact us at customerservice@kithnyc.com for any updates regarding your ticket and we would be more than happy to assist!
Big ups to Kith!
Product quality, fast shipping and timely email response to questions I had concerning a product.
April 24, 2024
Unprompted review
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