one of the best design apps
one of the best design apps, easy to use and have great features that is difficult to done with other software.
December 7, 2023
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Part of Europe's leading reseller of top IT brands, KIT Online provides tech from the world's leading manufacturers to B2B customers. KIT Online - Business Tech for Smart People.
Contact info
1 Thames Valley Park Drive, RG6 1PT, Reading, United Kingdom
- 01189356419
- customerservice@kitonline.com
- kitonline.com
Any feedback on my order
Any feedback on my order? INVOICE- 038931 ordered in March? Can someone phone me and update me on the progress of the order please.
May 19, 2023
Unprompted review
Cancelled my order without telling me…
Cancelled my order without telling me claiming it was fraudulent, I have not been contacted by my bank and it was not fraudulent. Left now without a working laptop and losing work. Rude awful service, and failed to respond about the courier company when I emailed. Lost a days work waiting for an order they hadn't shipped. Do not buy from here, pay that extra 10 and go elsewhere. MY company won't be buying from here again
July 1, 2022
Unprompted review
Reply from KIT Online
Unfortunately the order was flagged as potentially fraudulent. We phoned the mobile number that was provided by the customer to make additional enquiries but the number provided turned out to be a fake number so the order was cancelled and refunded on the same day. All efforts were made to keep the customer informed but this is made impossible if genuine contact details are not provided.
Dreadful company to try to get a return…
Dreadful company to try to get a return from - the order and prices may be good, but it's not worth the hassle if anything goes wrong.
March 8, 2022
Unprompted review
Reply from KIT Online
Unfortunately a small number of issues can occur from time to time, as with any business. On this occasion the product received was not as expected, however as soon as the issue had been reported to us, it was dealt with immediately with a full refund promptly processed within 4 hours.
Tricky terms and conditions - be careful..!
I have not bought from KIT because, although their goods may be OK, their onerous terms and conditions aren't, especially for faulty/returned goods. Be careful to read these conditions before committing!
January 24, 2022
Unprompted review
Reply from KIT Online
We are a B2B site and have standard B2B terms which are not the same as B2C terms. If a product is found to be faulty/damaged on arrival we are happy to process returns and either send out a replacement or provide a full refund. For faults that develop later in the product's life the product manufacturers' warranties are provided to cover this.
Wasn't sure about ordering from a…
Wasn't sure about ordering from a company with no ratings here, everything went smoothly and even though I had some issues with the product received (no fault of the store) it was all handled efficiently. Would 100% order from again.
January 11, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.