Kitty Angels Reviews 356

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, kindness, and attentiveness. Many appreciate the peace of mind they get from daily updates and photos while on holiday, knowing their cats are well cared for and happy in their own homes. The company is frequently recommended for its reliability and the genuine love shown to pets. However, some people were dissatisfied with the service, specifically mentioning issues with dirty cat litter trays upon returning from holiday. These customers also expressed unhappiness with the company's lack of accountability or apology when approached about the problem, and reported rude interactions with a manager.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and peace of mind. Many reviewers... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t recommend Kitty Angels Coventry (Antoinette) enough! She is amazing and our cats absolutely love her – even our shy boy who doesn’t usually warm up to people. Antoinette is professional, reli... See more

Rated 5 out of 5 stars

Absolutely brilliant service. We used Kitty Angels Central Brum multiple times over the summer and other ad hoc trips. The service is great and they're very responsive. We have a very nervous cat who... See more

Rated 5 out of 5 stars

I cannot thank Jenny enough for looking after Mittens while we were on holiday. I was worried about leaving our 11 month old cat at an unfamiliar cattery and so thought she would be happier at home. J... See more

Rated 5 out of 5 stars

This was our first time using Kitty Angels and they didn’t disappoint. Jackie was amazing! Sending lots of photos and updates showing Max going about his morning and evening routines which put our min... See more


Company details

  1. Pet Sitter

Written by the company

Kitty Angels premier cat sitters, located in Birmingham, Black Country, Kidderminster, Milton Keynes, Sheffield, Solihull, Tamworth, Telford & Warwick


Contact info

4.9

Excellent

TrustScore 5 out of 5

356 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing service!

Kitty Angels really care about the cats they look after and I couldn’t recommend them more. Our cat is very shy usually but she loves visits from Bridget!

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Kitty Angels.

We are pleased with the care of our beloved pet by Kitty Angels. Full information about the cat and wonderful, compassionate care during our trip.
Thank you very much for your help.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Paw-sitively Wonderful Experience with Kitty Angels

I used the services of Kitty Angels during the holidays for them to visit my two cats. Kitty Angel Iryna was very attentive to them, visiting, giving them lots of cuddles and treats, as well as playing games with them, also sending me lots of pictures of them. I will definitely repeat with Kitty Angels without any doubt on future trips!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Kitty Angels - five stars from us

Kate was our local area cat sitter & her genuine warm concern for our six cats was evident from the first meet & greet. Aside from wanting to know individual cat needs, likes, dislikes etc. Kitty Angels also watered plants & covered weekly bin collection requirements. Whilst away for a fortnight, daily updates were delivered via video & photo, allowing my partner & I to relax in the knowledge that our cats were well cared for. Kate even bought various toys to engage the cats which was evident in the video updates. I cannot recommend Kitty Angels highly enough. Whilst no cheaper than a cattery, the difference in our cats emotional states by staying in their own home cannot be overstated. We have used them twice in recent months & intend to use them frequently going forward.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

100% Recommend

100% Recommend
We used Kitty Angels for a long weekend break away. Kitty Angels took such good care of our cat he hadn't even noticed we were gone.....which is a very good indicator of how the high standard of care given. We absolutely adored getting our daily updates and photos. Kitty Angels are a brilliant service.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Kitty Angels Halesowen!

We had Kitty Angel Jeanette look after our kitten Charlene for us. Jeanette took such good care of her and gave her a variety of play and fun! Charlene also required medication on the first time Jeanette looked after her and again was in such good hands and looked after her. Loads of photos and videos too which was extra reassurance and lovely to see how well she was cared for. Will absolutely use them again!

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

5 stars from Me, Polly and Mitzi

I just got back from a week long visit overseas, previously I used a friend to care for my 2 cats but wasn't happy with the care received. I made the decision to use Kitty Angels and couldn't be happier with the service received. I received updates and photographs from Sarah during each of her twice daily visits to my girls for food and play etc. The service provided by Kitty Angels is fantastic as your fur babies remain in their own home so are clearly more content and happier than if they were in a cattery. I have only used a cattery once and my cat was so upset that she did not eat for days which made me vow to never do it again. Using Kitty Angels means that it allows me some more freedom as I know my girls will be well cared for. A big thank you to Kitty Angels and especially to Sarah from Me, Polly and Mitzi

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Always a pleasure to use Kitty Angels…

Always a pleasure to use Kitty Angels to look after my cat since I lost my partner recently. They provide an efficient service and friendly staff towards both myself and my cat. Would definitely recommend having been told about them by another happy customer. Thank you and look forward to your next visit.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Kitty Angels Birmingham Are Brilliant

I've been using the Kitty Angels Birmingham service since January 2022, (5 times so far) and I've been very happy with them.

I usually go away a few times each year for 1-4 weeks at a time and they have always accommodated any adjustments I've needed to make, including extending my visits a few days longer at short notice a couple of times when I've needed to extend my time abroad. I wouldn't hesitate to book with them again.

My usual Kitty Angel is Bridget and she's fantastic, my cat Harley loves her and she always keeps me well updated with a daily message and pictures.

Harley gets to stay in the comfort of our home and I can check in on her via our camera system whenever I feel the need, which would be impossible with a cattery stay (though since using Kitty Angels, the need to check in on her has almost evaporated).

Everyone I know who has tried Kitty Angels so far has been very happy with their service too, I really cannot recommend them enough.

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

I use Kitty Angels Halesowen on a…

I use Kitty Angels Halesowen on a regular basis, all the Angels are fantastic. The whatsapp pictures and videos put all anxiety at ease as you can see your kitties are very well looked after and extremely happy with all the fuss and play time they are getting. Huge shout out to Jeanette who has spent the most time with my girls, she is fabulous, her updates never fail to entertain me and I always come back to a very tidy home and two very happy kitties.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful service and fantastic communication

I have used Kitty Angels now twice. I had previously used a cattery for my cat VeeDub but the last occasion had been really stressful for both of us so I thought I'd try a cat sitter. I had been worried Vee would be more lonely alone at home so previoulsy rejected this.
I contacted Jason from Kitty Angels who arranged to visit to discuss and was reassured by his kindness and professionalism and booked for our forthcoming holiday.
We were to be away for nearly two weeks so I was a little anxious but Zac and Sarah (who stood in when Zac couldn't make it) sent brilliant Whatsapp updates, photos and videos and kept me up to date. It was a mini-heatwave in the UK so Zac also watered the plants in the garden - as well as adjusting the blinds, collecting the mail etc.
I returned to a happy and content cat so was completely sold from that point on!
I have also just used their service for a last minute weekend away - no hassle, no fuss, just accommodated.
I can't tell you how happy I am with Kitty Angels. Its more expensive for me to have two visits a day from them than having Vee in a cattery but it is worth every penny.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

They really adore cats and it shows!

I recently hired Kitty Angels in the Halesowen area to look after my kitten while I was away on holiday. Jeanette was assigned to my kitten and did the best job in making me feel like she cared about my cat and her needs. Every day I received WhatsApp picture/video updates and messages informing me of how the visit went. I’ll definitely be using them again for when I need away cover.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I can not fault. I was so stressed about leaving my 6 cats as they are all a bit individual .. Kitty Angels were unbelievable .. Now I have found them I know my cats are in safe paws whenever I need a break .. the daily updates and services from start to finish were puurrrfeection. Highly reccommended .. your cats will definately approve and you can relax .. thank you so much for doing what you do and doing it so well. I can't thank you enough

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Angels

As always, Kitty Angels gave time and care for my cat whilst I was away. She's a longhaired diva, and gets the grooming she needs, and the fuss she demands. I wouldn't trust anyone else with her. Thankyou Jason and all the Angels xx

September 19, 2023
Unprompted review
Rated 4 out of 5 stars

Experience of using Kitty Angels

1st time using Kitty Angels they were great thought my cats would'nt take to the 2 ladies but even Stripe liked a fuss from them. Very pleased with the service El'i and Niamh thank you was very at ease knowing they were well looked after by yourselves.

September 7, 2023
Unprompted review
Kitty Angels logo

Reply from Kitty Angels

Thank you so much for taking the time to leave us this wonderful 4-star review! We're thrilled to hear that your first experience with Kitty Angels went well and that even Stripe enjoyed some extra attention from our amazing angels, Ellie and Niamh.

We always strive to provide top-notch care and ensure both you and your feline companions are happy. To make your next experience even better and earn that coveted 5th star, we'd love to hear your feedback on what we can do differently. Is there anything specific you think would enhance our service? Your input is invaluable, and it helps us tailor our care to meet your exact expectations.

Once again, thank you for choosing Kitty Angels, and we look forward to serving you and your adorable cats in the future!

Rated 5 out of 5 stars

Well as usual I can’t fault kitty…

Well as usual I can’t fault kitty angels , Queenie not the easiest of kitty’s, but my dear angel Jeanette knows how to handle her , loved the photos and videos each day
We came home yesterday , to a very happy Queenie , and everything was left clean and tidy without kitty smells
Thank you so much you are stars
Regards Carol and Queenie xxx

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

Delighted

I am delighted with Kitty Ángels.

I returned to a very tidy home to a lovely welcome from two very contented cats. They had obviously been well cared for, they were happy and their coats shone!

Always trustworthy, reliable and attentive, I received meaningful updates throughout - very reassuring. They even purchased extra food for me.

These guys go the extra mile. 
I can’t recommend them highly enough.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Sophie from kitty angels looked after…

Sophie from kitty angels looked after our kitten while we went on holiday. I cannot recommend her enough! From start to end everything ran smoothly. We had daily updates, pictures and videos of our little girl. Sophie also went above and beyond by ensuring our bins was put out on bin day and our house was clean when we arrived home. 10/10 service.

August 25, 2023
Unprompted review

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