Kittyspout & DoggySpout Reviews 

8,659
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 6,905 reviews, reviewers had a great experience with this company. Customers consistently state that their cats and dogs enjoy the fresh, flowing water, quickly adapting to the fountain and significantly increasing their daily water intake. Reviewers also appreciate the modern aesthetic, the exceptionally quiet motor, and the straightforward maintenance process that makes daily cleaning effortless. Some people were dissatisfied with the delivery service, pointing out that packages often take several weeks to arrive and tracking links can be unhelpful. A few other people also felt that the ordering process led to unexpected subscription enrollments for replacement filters which proved difficult to cancel.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that their cats quickly took to the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional construction and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the fountain is to assemble,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing a wide range of experiences. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the fountain. Easy to clean, holds plenty of water. Kitty loves it and took to it right away. Love that it's wireless and charges with a regular C connector. Shipping takes quite awhile, so reord... See more

Company replied

Rated 4 out of 5 stars

We absolutely love the kitty spout fountain. We find the auto ship filters wildly overpriced. This is disappointing. I didn’t realize that this was happening until the second shipment had arrived. If... See more

Company replied

Rated 4 out of 5 stars

It took my cat a couple of weeks to adjust to Kitty Spout, but now she's loving it. My only issue was that when I ordered the Kitty Spout, I was under the impression I was ordering the battery operat... See more

Rated 4 out of 5 stars

Sceptical about buying this especially over the delay in it arriving but understood the reasons why. It arrived set it up and thought I had made a mistake as my cat wouldn't even look at it . I prese... See more

Company replied


Company details

  1. #5 of 6 best companies in Pet Store

Written by the company

KittySpout and DoggySpout improve your pet’s health & happiness by providing fresh, filtered water all day long. Loved by thousands of busy pet owners for their spout-like design and easy use.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(8,659)

7,606 reviews in the last 12 months

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Rated 1 out of 5 stars

Never again

Shipping from China was very slow. Tracking was inaccurate.
Item was in a box inside a plastic shipping bag. The bowl was dented. The filters and fountain pieces were loose in the bag, because the product box was so damaged.
The fountain is just a fountain, like many others I’ve purchased. It’s larger than I expected. The bowl is not substantial. The pump is working.
Not worth the price. Not even close.

August 23, 2026
Rated 5 out of 5 stars

All goood

All goood. Easy to set up, nice and quiet and the kitties drink from it with no problem. Many thanks!20

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

Favorite water source

My cats were scared of the fountain at first, but after a week, it’s their favorite. They’re drinking more and that’s good for them. We’ve had it for over a month now, and really appreciate the quality and how easy it is to keep clean.

September 19, 2026
Unprompted review
Rated 4 out of 5 stars

My cats drink more

My cats drink more, Thanks.

but about the renewal of the filter, I have 10 weeks ahead of stock... I think the renewal is sent a bit to often (early). Managing 6 weeks would be great.

Thanks.

September 19, 2026
Unprompted review
Rated 4 out of 5 stars

The dog bowl is fantastic

The dog bowl is fantastic, and my dog loves it. The best thing is that I do not have to change or refill the water every day; I can leave it for a week at a time. Although the bowl is great, the filter is expensive to replace every four weeks and doesn't last long. When I change the water once a week, I notice a nasty, slimy film on the filter. Aside from high grocery and gas prices, this filter is also expensive. If I had to choose, I would rather feed my family and have transportation than buy a filter every four weeks.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Their customer service is right on top…

Their customer service is right on top of any concerns/issues &have been very helpful & understanding of my issues.
They respond very quickly & have taken control of a resolution immediately. So far BEST customer service of any company I have ever dealt with.

September 19, 2026
Unprompted review
Rated 2 out of 5 stars

Not very pleased.

My cat doesn’t care for this product, he won’t drink from it. So I had to give him his old water bowl back.
The package arrived beat up, thankfully not the product inside.
The item took way longer than the 5-8 days as promised, ended up having to reach out to support and wait again more than the 5-8 days. Not very pleased with the entire process and will be returning.

August 22, 2026
Rated 3 out of 5 stars

Some issues but not dealbreakers

First order I did not get the correct fountain and it also broke. Yet, I ordered another. So far it works fine. It took a very long time to receive each of my fountains?
Directions need to be a little more basic for some of us.
Yes, I do love it in spite of my complaints.

September 19, 2026
Unprompted review

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