I downloaded the app and paid for a monthly subscription that included a certain number of credits. However, the videos it generates do not match what I ask for. Then, if I want the video to be c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If I could give negative stars, I would. Firstly: billing. They advertise a price that isn’t available as an option when subscribing. I selected $20 to try it out, but this immediately became $40... See more
Company replied
I like the app but I find that it is still learning. It could not handle too many tasks and often make previous details distorted or simplified. Sometimes it made the model look too AI generated or th... See more
Company replied
I like that there is a dedicated app for this. I don't think this product is final yet. There are some bugs. It often mistakes the company name or logo or mistakes the product for a different pr... See more
Company replied
Company details
Written by the company
Kive is a web-based platform for creating product photography and video with AI. Upload a product image or import it from a store URL, pick a studio preset, and generate on-brand images and short videos - no photoshoot, nothing to install. More than 10,000 brands, agencies and freelance creatives use it. You can train custom models on your own products, place a product into a scene you describe, edit images you already have, turn a still into a video, and generate in bulk. There's a Shopify integration, and connectors for Claude and ChatGPT. Kive is self-service - you make the work yourself with the tools. Free and paid plans available. Questions? Email team@kive.ai from your account address.
Contact info
Sofiagatan 5, 11640, Stockholm, Sweden
- team@kive.ai
- kive.ai
2.8
Average
34 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kive is more than just another ai tool…
Kive is more than just another ai tool for sole entrepreneurs who has to solve everything on our own, there actually are a team of tech supports who are actually humans! Thank God!
April 7, 2026
Unprompted review
Reply from kive.ai
Hi Andy, thank you so much! We're really glad to hear you've had a great experience with our support team. Keep up the amazing work as a solo entrepreneur, we're here for you whenever you need us!
Reply from kive.ai
Hi Slawomir, thank you! We're glad you're enjoying Kive and all it has to offer. There's plenty more to come so stay tuned!
Been using the platform for 3 months…
Been using the platform for 3 months now and very happy with the results we are getting fkr our brand.
March 25, 2026
Unprompted review
Reply from kive.ai
Hi Bobby, thank you so much for sharing! We're really happy to hear you're getting great results for your brand. That's exactly what we built Kive for. If you ever need anything or have feedback, we're always here. Looking forward to seeing your brand continue to grow with Kive!
Love Kive
Really love Kive. I haven’t found anything like it, it’s my go to website
March 20, 2026
Unprompted review
Reply from kive.ai
Hi Peter, thank you so much, that really means a lot to us! We're thrilled to hear Kive has become your go to tool. If there's ever anything we can do to make your experience even better, don't hesitate to reach out. We love hearing from our community!
Don't spend your money on this
Horrible. I paid for one simple task - to create storyboards out of a video. This feature doesn't work despite following the troubleshooting advice of their AI bot. No real human to help on support despite asking for one.... still waiting for someone to mind me. Don't bother trying this out unless you want to throw your money away.
March 10, 2026
Unprompted review
Reply from kive.ai
Hi Isabel, thank you for your feedback and we're sorry to hear you've had such a frustrating experience. We understand how disappointing it is when a feature you've paid for doesn't work as expected.
We're sorry our support hasn't reached you with a human response yet. We do have an AI assistant as an initial point of contact, but when you ask to speak to a human you should always be connected to our team. We apologize that this didn't happen quickly enough in your case and we're looking into why.
We want to get this resolved for you as soon as possible. Please reach out to us at support@kive.ai and we'll make sure a real person looks into your storyboard issue right away.
I upgraded from the $50 Basic plan to…
I upgraded from the $50 Basic plan to the $125 Monthly credits plan and was charged both $50 and $125. I expected the upgrade to be prorated so that I would only pay the difference, but that did not happen.
After downgrading to the free plan, all my remaining credits were removed. That was already frustrating.
However, what made this much worse is that I also lost access to my previous creations. This is work I had already created on the platform. Losing access to your own content because you downgrade your plan is extremely concerning and was not clearly communicated.
Being charged in full for an upgrade, losing paid credits, and then losing access to created work creates a very disappointing experience.
I hope the company can clarify their billing practices and restore access to users’ own creations.
March 3, 2026
Unprompted review
Reply from kive.ai
Hi Marija, thank you for taking the time to share your feedback and we're sorry to hear the billing experience was confusing.
To clarify how our upgrade process works: when you upgrade to a higher plan, your new billing cycle starts immediately and you receive the full credits for that plan. Because you're getting a fresh set of credits right away, the charge is not prorated. We understand this can feel unexpected and we appreciate your feedback on making this clearer.
Regarding credits being removed after you cancel your subscription and downgrade to a free plan, this happens once your billing cycle has ended, similar to how other subscription based services work.
However, we do want to reassure you that you never lose access to your content. Everything you've created on Kive remains accessible to you regardless of your plan. If you're experiencing any issues accessing your previous creations, something may have gone wrong and we'd love to help you sort that out.
Please reach out to us at support@kive.ai and we'll make sure you can access all your work and answer any further questions about billing.
Terrible support and they don't care about the users
I had promotion, and then I wanted to extend it, but Olga customer support agent did not cared about customer (me) and that is one customer less, and possible more.
February 19, 2026
Unprompted review
Reply from kive.ai
Hi Uroŝ, thank you for your feedback and we're sorry to hear your experience with our support didn't meet your expectations. Every customer matters to us and we're sorry if that wasn't reflected in your interaction.
We understand it can be disappointing when a promotion ends. Unfortunately our promotions are valid for a set period of time and we're not able to extend them beyond that. We do however want to make sure you feel valued as a customer.
If there's anything else we can help with, please don't hesitate to reach out to us at support@kive.ai. We'd love to find a way to keep you as part of our community.
Appalling customer service
Appalling customer service. Mostly AI, rude, and almost impossible to get real human help.
The platform itself is glitchy, results are poor, and there is very little transparency around credit usage or billing. I was charged over $850 USD during what I believed was an inquiry, not a confirmed upgrade.
Overall it feels misleading and untrustworthy. There are much better programs on the market.
February 10, 2026
Unprompted review
Reply from kive.ai
Hi Emily, thank you for taking the time to share your experience and we're sorry to hear it has been so frustrating.
We do have an AI assistant as initial point of contact but you can always ask to speak to a human. We apologize that wasn't made clear enough during your experience. We can also see that you have been in contact with our Chief of Staff. She was awaiting your response on processing your refund but never received an answer.
Regarding credit usage, you can always see how many credits a generation will take and how many credits you have left directly under the prompting area, so you're always in control before generating.
We would love the chance to turn your experience around. If there's anything else we can help with, please don't hesitate to reach out at [support@kive.ai](mailto:support@kive.ai) or respond to the email in your previous thread.
This product is not ready
This product is not ready. The quality of the delivered assets are simply too poor and waaaaay from the advertised images created.
December 1, 2025
Unprompted review
Reply from kive.ai
Hi there, thank you for your feedback and we're sorry to hear your experience didn't match your expectations. We understand how frustrating that must be.
Our community of over 11,000 customers have found ways to make Kive work for their creative workflows, and we would genuinely love the opportunity to help you get the most out of the platform too. Getting great results often comes down to the right setup and settings, and our team would be happy to walk you through it.
We also offer a free account to test with a few images, as well as a free 7-day trial if you'd like to explore further. Please reach out to us at support@kive.ai and we'll make sure you get the support you need to see what Kive can really do.
Does not deliver usable results
This product cannot deliver the visuals it advertises. It’s not ready for market, and the way it promotes flawless results without offering any kind of trial is deeply misleading. Calling it a professional tool is generous, it’s much closer to a novelty than something you can actually use.
The AI product text and branding output is always sloppy and unreadable, with strange warped lettering that looks like Thai script. Product proportions are consistently wrong, and most generated images resemble poorly taken photos with bad lighting, awkward composition, frequent blurriness, and even random fingerprint smudges.
At $120 per month just to try the AI product feature, it’s grossly overpriced and misrepresented. They also denied refunds immediately. It can generate results, but nothing close to the polished examples shown in their marketing. In my view, that level of misadvertising borders on a scam, you will not get usable professional photographs of your products.
The user experience is also weak. The few tools it offers to set up a shot are awkwardly placed, unintuitive, and frustrating to use.
Realistically, this product shouldn’t be more than $20 a month at most, probably closer to $10, because without the product photography side it’s essentially a more limited version of Midjourney with a credit system that drains quickly. At $10 to $20 I might have kept it, knowing I might occasionally get something I could fix in Photoshop.
EDIT: After sending support examples of the unusable images I was getting, they replied with “We’re working on improving that,” which suggests they already know the product isn’t ready. I did eventually receive a refund. It does have potential, so it might be worth checking back in a couple of years to see where it’s at, maybe around 2027 if they’re still operating. They clearly need to rethink both their advertising and their pricing strategy before this can be taken seriously.
November 9, 2025
Unprompted review
Reply from kive.ai
Hi there, thank you for taking the time to leave feedback. We're sorry your experience with Kive didn't live up to your expectations and we appreciate your constructive feedback.
We understand how frustrating it must be when the results don't match what you were hoping for, and we're sorry we let you down. Our community of over 11,000 customers have found ways to make Kive work for their creative workflows, and we would genuinely love the opportunity to help you get there too. AI image and video generation is something we're continuously improving, and feedback like yours plays a real part in shaping those improvements.
Regarding pricing, we understand it can feel steep if the output isn't where it needs to be yet. Our Basic Plan starts at $15 per month, and we do offer a free account to test with a few images, as well as a free 7-day trial for those who want to explore further. We're sorry if that wasn't made clear enough during your experience, and that's something we're working on improving.
We're glad our support team was able to process your refund, and we appreciate you acknowledging the potential you see in the platform. We are committed to getting there and feedback like yours genuinely helps us prioritize what matters most.
We'd love the chance to show you how far we've come when you're ready to give us another look. Please feel free to reach out to us anytime at support@kive.ai.
Unfortunately this platform is not yet…
Unfortunately this platform is not yet fit for market. I used up alot of my credits trying to follow the guide only to be told by support the guides are outdated and there are no up to date tutorials. Very hard to navigate. There’s a lot of potential but at the moment it’s not user friendly or market ready. I was given a full refund without any drama which is positive. Once they figure out how to make it easier to use it will be amazing. I was told to try again in December after big upgrades had been.
October 23, 2025
Unprompted review
Reply from kive.ai
Hi Raya, thank you for your feedback and for giving Kive a try. We're sorry the experience didn't meet your expectations and we completely understand the frustration of using credits while not getting the expected results. We're actively working on improving our tutorials and documentation.
We're glad to hear that our support team was able to take care of the refund smoothly, and we really appreciate your kind words about the potential you see in the platform. That means a lot to us.
We've been working hard on major improvements to make Kive more intuitive and user friendly, and we'd love for you to give us another shot when you feel the time is right. If you ever want to jump back in, please don't hesitate to reach out to us at support@kive.ai and we'll make sure you get a great experience.
Thank you again for the constructive feedback, it truly helps us build a better product for our community.
They ask way too much money
They ask way too much money. They sell you a subscription of 14 p/m or 20 p/m (if you want to upgrade). But before you know it you'll be paying a lot more. Check your invoices very carefully!
I accidentally added an extra member because I thought it was free. But then they charge you twice! When I asked for my money back (because the new member never used their membership and I told them about my mistake), they only refunded a very small portion. After all, they charged me over $800 and only wanted to refund $200.
I didn't expect them to put a freelance filmmaker in such a situation considering this platform was built for our community. It got me into serious financial trouble. I wish I had never subscribed. The service isn't even that great, and a lot of work still needs to be done. I'm super disappointed.
July 4, 2024
Unprompted review
Reply from kive.ai
Hi Anna Maria, thank you for sharing your experience and we're truly sorry to hear this has caused you financial stress. That is never something we want for any of our users, especially fellow creatives and filmmakers.
We understand that pricing is an important factor, particularly for freelancers. We've worked hard to keep our plans accessible, with our Basic Plan starting at $15 per month which also includes 3 users, and our Pro Plan including 10 users as default. We believe this offers strong value, but we're always listening to feedback from our community to make sure we're getting it right.
Regarding the extra charges, we'd really like to look into this because there shouldn't be any additional costs for adding members within those included seats. Something unexpected may have happened and we want to understand what went wrong so we can help resolve it.
Could you please reach out to us at support@kive.ai with your account details? We'll review your case thoroughly and work with you to find a fair solution. We take situations like this seriously and want to make sure you're taken care of.
We appreciate you bringing this to our attention and hope to hear from you soon.
NOT free (even trail version not frre to use)
Sorry but this was very disappointing.
They promised a free trail, but there a no functions to try for free. Tried to see if they where able to upscale an old picture, but wanted purchase to test.
Spending a lot of time registering, only to find no free trail at all.
February 3, 2024
Unprompted review
Reply from kive.ai
Hi Allan, thank you for taking the time to share your experience. We're sorry to hear it was frustrating, and we completely understand how disappointing it must feel to go through the signup process and not find what you expected.
We'd love the chance to make this right. We actually offer two options to try Kive: a free account that lets you test a few images and videos, and a free 7-day trial with full access that we're happy to set up for you. We appreciate you flagging this and it's valuable feedback for us to make the experience clearer upfront.
Please reach out to us at support@kive.ai and we'll get you sorted with a trial so you can properly test everything. We'd hate for a bumpy first impression to be your last one.
Hope to hear from you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.