Kixcorner Reviews 18

Reply from Kixcorner

Jun 4, 2025

Dear valued customer,
Sorry for the delay in delivering your order which was placed on May 1, 2025.
Normally, processing time(order processing and packaging): 3-7 business days, shipping time 15-25 days. This is the intended time since the delivery time may vary depending on your location and shipping facility. The transit times do not include the time taken to prepare your order before shipment.
Your package was shipped out, this is the tracking number vis USPS: 92001903819186110001720395
Currently, there is a significant backlog of goods at customs due to newly implemented stricter tariff policies. All packages will undergo more rigorous inspections, potentially resulting in shipping delays of 5-10 business days.
Hope you will contact us via this email support@kixcorner.com to help you solve the issue as soon as possible.

Reply from Kixcorner

May 6, 2025

Hi Josh!
We are trying to help you solve your problem however you have not cooperated with us to do that.
Each shoe style will have a slightly different fit so we need to verify first by helping us measure the insole length then provide us with a photo that looks like the one we provided.
We have all descriptions about products, also the policy or customer's review, you can find it easily on our website.
This is our policy and we have mentioned you have 7 days from the date of delivery to request a return for your sneakers if the shoes have these problems.
- The products are defective
- You received a different size from what you ordered
- You received a different product from what you ordered.
Hope you understand and check it again.

Reply from Kixcorner

Apr 12, 2025

Hi Anthony,
We sincerely apologize for your unexpected experience with our products.
Each product has to be inspected carefully before delivery. But mistakes are inevitable and to make sure that all customers are satisfied, we have issued you a full refund on March 22. And there is no need to return your item.
Please help us check your bank account again.
If you need further assistance, do not hesitate to contact us via this email support@kixcorner.com.
Thank you.

Reply from Kixcorner

Mar 10, 2025

Hi Jack,
We’re sorry to hear about the issue you’ve experienced. We would love to help resolve this. However, However, as you didn’t follow the instructions provided, we haven’t been able to process your return or refund yet.
To help us resolve the issue quickly, please follow the instructions provided, and feel free to reach out if you need any assistance with this process. We’re here to help!

Reply from Kixcorner

Feb 6, 2025

Hi Mike,
Sorry for this inconvenience.
Your order KXC-20529 was placed on December 23, 2024.
Normally, processing time(order processing and packaging): 3-7 business days, shipping time 10-20 days. This is the intended time since the delivery time may vary depending on your location and shipping facility.
Your package was shipped out and on its way to the next facility. When it arrives, there will be new updated information.
This is the tracking number via USPS: 9200190358878703491745
Link: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9200190358878703491745
During to the year-end peak season before, with the high demand for online shopping, a huge volume of goods needs to be transported. This will make shipping more challenging for postal services.
Logistics companies are quite overloaded so the shipping time will be longer than expected. As we checked with our warehouse, it seems that your package may have unfortunately been lost or is currently being held by customs. We're truly sorry for the inconvenience this has caused.
We understand how disappointing this can be, and we'd love to make things right for you.
Could you kindly let us know if you'd prefer a full refund, or if you'd like us to send a replacement order to you instead?
We always want our customers to receive their order as soon as possible. However this is the unexpected situation, we don't want it to happen but it is inevitable.
Thank you for your patience and understanding. We look forward to hearing from you soon.
If you have any questions or concerns, do not hesitate to contact us via this email support@kixcorner.com.

Reply from Kixcorner

Jan 18, 2025

Hi Kendrick,
Sorry for this inconvenience.
Your order #KXC-20710 was placed on December 29, 2024.
Normally, processing time(order processing and packaging): 3-7 business days, shipping time 10-20 days. This is the intended time since the delivery time may vary depending on your location and shipping facility.
Your package was shipped out and on its way to the next facility. When it arrives, there will be new updated information.
This is the tracking number via USPS: 9200190359375306174765
Link:https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190359375306174765
During the year-end peak season, with the high demand for online shopping, a huge volume of goods needs to be transported. This will make shipping more challenging for postal services.
Logistics companies are quite overloaded so the shipping time will be longer than expected. We are checking this issue with the logistics company.
We always want our customers to receive their order as soon as possible. However this is the general delay situation, we don't want it to happen but it is inevitable.
Hope you can understand this situation.
Please be patient and continue to follow the status of your order on the tracking we provided. It will be updated in the next few days.
If you have any questions or concerns, do not hesitate to contact us via this email support@kixcorner.com.

Reply from Kixcorner

Jan 17, 2025

We would like to thank you for taking the time to share your experience. All your feedback helps us improve our service and the shopping experience on our website.
We hope to continue to serve you as your favorite shop.
If you need further assistance, do not hesitate to contact us via email support@kixcorner.com

Reply from Kixcorner

Updated Jan 16, 2025

Sorry for this inconvenience.
Your order #KXC-20756 was placed on December 31, 2024
Normally, processing time(order processing and packaging): 3-7 business days, shipping time 10-20 days. This is the intended time since the delivery time may vary depending on your location and shipping facility.
Your package was shipped out and on its way to the next facility. When it arrives, there will be new updated information.
This is the tracking number via USPS: 9200190358878704091548
Link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190358878704091548
Please follow the status of your order on this tracking. It will be updated in the next few days.
If you need further assistance, do not hesitate to contact us via this email support@kixcorner.com.