kiyafetsepeti Reviews 

485
•
TrustScore 3 out of 5

2.8

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See what reviewers are saying

Rated 5 out of 5 stars

I was very apprehensive ordering after reading some awful reviews. The dress I ordered arrived within a week. Nicely wrapped . The dress is stunning, beautifully made in an expensive looking fab... See more

Company replied

Rated 5 out of 5 stars

I was initially worried because I placed the order and didn’t receive any emails regarding tracking numbers. I got an email confirming my order and nothing else. But then literally received my order o... See more

Rated 1 out of 5 stars

Scammers!! buyers beware!! Purchased a dress costing well over £200, only to receive the item defected. Hugely disappointing. Reached out to their instagram page, they had the audacity to say to me I... See more

Company replied

Rated 1 out of 5 stars

Scammers!!! Unacceptable customer service via WhatsApp. They’ve been telling me since May 15 that I’ll receive a refund of 222 euros for the dress I returned to them, and I still haven’t received any... See more

Company details

  1. Women's Clothing Store

Written by the company

About Kıyafet Sepeti Kıyafet Sepeti is one of the leading evening dress and fashion brands in Türkiye and Europe, trusted by millions of customers worldwide. Operating in the United States under Moda Kapimda US Incorporated and in Europe as Moda Kapimda LTD ŞTİ, our brand continues to expand its global presence with a strong and growing customer base. Since our establishment, we have been guided by our core principle of “Customer Satisfaction First”, which remains at the heart of our e-commerce operations. Through our official website, www.kiyafetsepeti.com.tr , we combine the boutique fashion concept with rapidly evolving trends, offering our customers the best quality, competitive pricing, and maximum satisfaction. 🌍 Global Reach We proudly serve customers in 192 countries and provide a seamless shopping experience with 7 language options on our website. ✨ Quality Assurance All products available on our website are locally manufactured and go through strict quality control processes—from production to selection and final packaging—ensuring high standards at every stage. 🔒 Secure Shopping Our website is protected with 128-bit SSL encryption, ensuring that all personal and payment information is transmitted securely. Credit card details are used only during the transaction process and are never stored in our database. All payments are processed with 3D Secure authentication, guaranteeing a safe and reliable shopping experience.


Contact info

2.8

Average

TrustScore 3 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically takes over 1 month to reply

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2.8

All reviews

(485)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don t buy from this lier company

Don t buy from this lier company. They contact u after the 1-2 days and told u that the product its not available anymore and don t send the money back to you !! I have more than 1 month since they lie me about sending my money back

April 16, 2024
Unprompted review
kiyafetsepeti logo

Reply from kiyafetsepeti

Dear customer, you have been informed multiple times. Your payment has been transferred to your relevant card, and it will be transferred to your bank accounts by the specified date. We are currently waiting for your bank to process the transaction. It will be in your account on the specified date. During this time, please wait or contact your bank.


Rated 5 out of 5 stars

Love it

Love it! I was really hesitant about the order when I read a few comments but I’m so glad I did! The dress is absolutely gorgeous and advise you girls to pick the one you like and order it. Make sure of your size. Mine just needs a bit of adjustments but it’s nothing because it’s really well made so if you want to change sth, it’s no issue. Yay!

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous dresses

The dress I ordered it's absolutely beautiful and perfect 👌! The size it's right, the color it's amazing 👏! I'm in love with this dress!!!! I recommend Kiyafet Sepeti!! 👌 💖

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Hello

Hello. I received
I received the dress, it’s gorgeous! 😍😍😍
Everyone was delighted! 👏Thank you!💐

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

NEVER RECEIVED THE PRODUCT and THEY ARE NOT REFUNDING ME

I wanted to pay through paypal, they sent me whatsapp saying the payment didn’t go through and sent me a private link to pay so I paid. but THE PACKAGE NEVER ARRIVED because they never shipped. I asked for the refund, they kept telling me to wait, 2 weeks, now 2 months, and still NOTHING.

I wrote a bad review, now they are threatening me If i don’t remove the bad review, THEY WILL NOT HELP ME WITH THE REFUND UNLESS I REMOVE THE BAD REVIEW.

THIS WEBSITE IS A SCAMMER PLS BE CAREFUL AND DO NOT BUY FROM THEM!!!!!!

February 6, 2024
Unprompted review
kiyafetsepeti logo

Reply from kiyafetsepeti

Hello Y A,

Thank you for reviewing Kiyafetsepeti and we apologize for the inconvenience you experienced.
We want to help you resolve your issue, so we've sent you an email asking for your contact information. If you share your information with us, we will contact you immediately.

You can also contact our Customer Service team who can analyze and solve your problem and provide you with a solution. You can fill out the "Contact Us" form here: info@kiyafetsepeti.com.tr
whatsapp +90 (850) 255 10 73

Kind regards,
Kiyafetsepeti International Team

Rated 1 out of 5 stars

SCAMMERS

Worst website. You order and pay through a different link because banks refuse to pay to this website.

I waited over 2 months for a simple refund and money still not refunded, always saying to transfer your case to their financial department.

DONT BUY FROM THERE IS A SCAM WEBSITE

March 26, 2024
Unprompted review
kiyafetsepeti logo

Reply from kiyafetsepeti

Hello Y A,

Thank you for reviewing Kiyafetsepeti and we apologize for the inconvenience you experienced.
We want to help you resolve your issue, so we've sent you an email asking for your contact information. If you share your information with us, we will contact you immediately.

You can also contact our Customer Service team who can analyze and solve your problem and provide you with a solution. You can fill out the "Contact Us" form here: info@kiyafetsepeti.com.tr
whatsapp +90 (850) 255 10 73

Kind regards,
Kiyafetsepeti International Team

Rated 1 out of 5 stars

The dress broke After one time wearing…

The dress broke After one time wearing it. The zipper just fell apart. Very bad quality.

March 22, 2024
Unprompted review
kiyafetsepeti logo

Reply from kiyafetsepeti

Hello Y A,

Thank you for reviewing Kiyafetsepeti and we apologize for the inconvenience you experienced.
We want to help you resolve your issue, so we've sent you an email asking for your contact information. If you share your information with us, we will contact you immediately.

You can also contact our Customer Service team who can analyze and solve your problem and provide you with a solution. You can fill out the "Contact Us" form here: info@kiyafetsepeti.com.tr

Kind regards,
Kiyafetsepeti International Team

Rated 5 out of 5 stars

Honestly from the day when I texted…

Honestly from the day when I texted them that I was interested in their product they took me serious and I placed my order it was a big order and their services was very fast received my order within 4 days and the quality of the clothes wow I am so impressed I had one dress that had a little damage and they said they will replace it otherwise I give them a 10/10 oh and also some of their sizes run small if you are a size 44 please take 2XL
Definitely purchasing from them again beautiful work

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

For my first order I’m really happy
Good quality, shipping service excellent. I’m sure it’s not gonna be my last
Thank you❤️

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Worst possible experience!

Worst possible experience!
They returned the dress and sold it to another customer, they offered us a coupon for another dress but we asked for a refund. They said they would refund the money within 15 working days. Two months have passed since then and no money has been refunded. And as well to others, they stopped responding to messages. Shame! Shame! I read the comments here and I can't believe how many people have been ripped off here. Huge shame!

December 23, 2023
Unprompted review
kiyafetsepeti logo

Reply from kiyafetsepeti

Hello

Thank you for reviewing Kiyafetsepeti and we apologize for the inconvenience you experienced.
We want to help you resolve your issue, so we've sent you an email asking for your contact information. If you share your information with us, we will contact you immediately.

You can also contact our Customer Service team who can analyze and solve your problem and provide you with a solution. You can fill out the "Contact Us" form here: info@kiyafetsepeti.com.tr

Kind regards,
Kiyafetsepeti International Team

Rated 5 out of 5 stars

My first order to Jordan

My first order to Jordan, my experience was AMAZING.. the customer service is super, only 3 days for delivery with FedEx.. and the dress is fabulous 🔥 true to size, great material and stylish 😍
Will be my only place to shop for dresses from now on 🔥🔥🔥

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend

Very fast delivery (to Germany), very gorgeous dresses and quality is also very well for the low prices that they offer. I definitely recommend.

You have to size up as they are a little smaller than European sizes. Also, I have no experience with the return policy as I did not need to return anything.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

I was very pleased to have found this…

I was very pleased to have found this great site that offered such beautiful designs, I was afraid at the beginning because they are located in ànother country and some trolls were posting scary reviews, but I do not regret having taking the chance and ordering from.them, the product is awesome, the fabric is amazing, the quality is impressive and the time to deliver incredible. I received my beautiful dress after only 8 days and it was as pretty as the pictures in their site, I will definitively be buying from them and happily recommend them with out hesitations.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase! The dress I bought looks just like it did in the picture, and the quality is excellent. I'm really pleased with it. Additionally, the customer service was great,they responded quickly and were very cooperative. I'll definitely be shopping here again!🥰

January 24, 2024
Unprompted review

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