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Kiyo Beauty Reviews 4,405

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and authenticity, often highlighting the excellent range available, especially for specific hair types. People frequently mention the prompt and reliable delivery service, noting that items arrive quickly and are exceptionally well-packaged, often with extra care to prevent leaks. The ordering process is described as easy, with efficient communication and updates. However, some customers were dissatisfied with specific product outcomes, feeling that certain items did not meet expectations for their hair type despite using search filters. A few people also reported issues with orders, such as not receiving an item or receiving a product with a quality concern.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and effectiveness... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Users describe positive interactions with service. Customers consistently praise the prompt, efficient, and... See more

Order

Clients share positive opinions on order. Many customers praise the fast delivery and careful packaging,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time purchasing from Kiyo was better than expected. Very prompt and reliable service. And I must add that the prices are very competitive. Will definitely buy more online bargains from t... See more

Company replied

Rated 5 out of 5 stars

I have shopped with Kiyo Beauty for a while now and there hair products are amazing, genuine and the packaging is great, as it well secured so nothing can leak during transit. I personally will not b... See more

Company replied

Rated 5 out of 5 stars

I was desperate to get my hands on the Kitsch hair perfume from the Kitsch website because they bombarded me with ads yet were consistently sold out. Then, after googling, I discovered Kiyo, who came... See more

Company replied

Rated 5 out of 5 stars

This has to be one of the best shopping experiences. I ordered something I could not get anywhere and this company delivered exactly what I wanted. Delivery was prompt, packaging was amazing, price e... See more


Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Beauty Supply Store

About Kiyo Beauty

Written by the company

Kiyo Beauty Logo

At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.

When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.

Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.


Contact info

Free UK Delivery over £40

Tracked delivery within 2-3 days + faster options available

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Good pricing compared to other online sites I’d seen.
Recommended by my hairdresser. Pleased with results -would recommend product .

January 12, 2026
Rated 1 out of 5 stars

It went really well but the curl lalà…

It went really well but the curl lalà was smaller than what I saw on the website

January 8, 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Kudi,
Thanks for your feedback! The Curl LaLa comes in 9oz and 15oz sizes, and it looks like you chose the smaller tub in your order.
No problem at all — if you’d like the larger size, you can reach out to our team via chat or email, and we’d be happy to arrange a return or exchange.

We really appreciate you sharing your experience and hope you enjoy your curls with the larger tub if you decide to swap!

Rated 5 out of 5 stars

Always the best service

Always the best service! Best prices, rewards programme is great and best customer service! 10/10

December 29, 2025
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Reply from Kiyo Beauty

Hi Sachia,
Wow — thank you so much for sharing your experience with us. We’re thrilled to hear you’re enjoying our service, prices, and rewards programme. 💖 Your support means everything!

Rated 5 out of 5 stars

It was my first order in Kiyo Beauty

It was my first order in Kiyo Beauty. Everything went smoothly, the order was processed very quickly, and the goods were properly secured.

January 4, 2026
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Reply from Kiyo Beauty

Hi Monika,
Thank you for sharing your feedback. We’re delighted to hear that your first experience with Kiyo Beauty was smooth and that your order arrived safely. We hope to see you again soon!

Rated 5 out of 5 stars

What's not to love!

Great prices - prompt delivery. Points & rewards system. What's not to love!

January 3, 2026
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Reply from Kiyo Beauty

Hi Lulu,
Thank you for your lovely review! We’re so glad you’re enjoying our prices, fast delivery, and rewards system. We can’t wait to keep delighting you with more great finds! See you again soon ☺️

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service

January 1, 2026
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Reply from Kiyo Beauty

Hi Uyai,
We really appreciate your feedback! Thank you. We’re delighted our delivery met your expectations. See you again soon ☺️

Rated 5 out of 5 stars

I love Kiyo beauty

I love Kiyo beauty, they never disappoint. Have a variety of different products. Trust worthy and always reliable. The only place I purchase my hair products. The reward system is great, there is always a way to save money or receive products with the use of your reward points.

December 31, 2025
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Reply from Kiyo Beauty

Hi Kianna,
Thank you so much for this amazing review! We’re thrilled to hear that Kiyo Beauty has become your go-to for hair care. Your trust means the world to us, and we’re so glad we can keep delivering products and experiences you love. We can’t wait to serve you again soon!

Rated 5 out of 5 stars

Positive experience!

Really enjoyed purchasing from Kiyo Beauty (they had the products I wanted in stock and they were dispatched quickly)!👏🏾

Items were packaged neatly/well (no complaints here); will definitely purchase from them again (just waiting for a sale now)!😁

December 30, 2025
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Reply from Kiyo Beauty

Hi Rachael,
Thanks so much for your review! We’re so glad you found what you were looking for and that your order arrived quickly and neatly packaged. While we don’t have frequent sales, our upcoming loyalty event is a fantastic way to save. We hope you’ll join our newsletter for more info and make the most of the event!

Rated 5 out of 5 stars

Fantastic site

Brilliant site & so much cheaper than others, easy to order and kept upto date with delivery, was delivered within a week, can not wait to order more stuff.

January 6, 2026
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Reply from Kiyo Beauty

Hi Nic,
Thanks for sharing your experience! We love hearing that ordering was easy, our prices stood out, and your delivery was speedy. Excited to have you back for more goodies soon!

Rated 5 out of 5 stars

You delivered what I ordered

You delivered what I ordered , updated on delivery and delivered when you said you would. Well packaged and I’m happy .

January 5, 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Thanks so much, Emma! We’re really glad everything arrived just as expected and that you were happy with the packaging. It means a lot to know we could deliver smoothly for you!

Rated 5 out of 5 stars

Great service

Great service

December 27, 2025
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Jennifer,
Thank you! We’re so glad you enjoyed our service and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great service

100% satisfied. They sold a product I couldn’t seem to get anywhere else and it came really quickly and nicely packaged. Will definitely use again 👌

December 8, 2025

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