My first time purchasing from Kiyo was better than expected. Very prompt and reliable service. And I must add that the prices are very competitive. Will definitely buy more online bargains from t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have shopped with Kiyo Beauty for a while now and there hair products are amazing, genuine and the packaging is great, as it well secured so nothing can leak during transit. I personally will not b... See more
Company replied
I was desperate to get my hands on the Kitsch hair perfume from the Kitsch website because they bombarded me with ads yet were consistently sold out. Then, after googling, I discovered Kiyo, who came... See more
Company replied
This has to be one of the best shopping experiences. I ordered something I could not get anywhere and this company delivered exactly what I wanted. Delivery was prompt, packaging was amazing, price e... See more
Company details
About Kiyo Beauty
Written by the company
At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.
When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.
Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.
Contact info
United Kingdom
- support@kiyobeauty.com
- kiyobeauty.com
Free UK Delivery over £40
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are very helpful with shipping and…
They are very helpful with shipping and have so many wonderful products that I love! Shipping is fast and I love the reward system they have.
April 13, 2026
Fabulous Company
Found on website , super pleased with items( and little freebies).
So easy to order, great communication from seller. Items posted promptly ,came well packaged , no issues whatsoever. Highly recommend KiyoBeauty 5 star service.
April 15, 2026
2nd or third purchase from the company
2nd or third purchase from the company. Good service, and great range of products
April 7, 2026
I'm really pleased with the excellent…
I'm really pleased with the excellent service this company provides. It hosts a range of products catering for curly and coily hair and it gets delivered in good time in recyclable packaging which is a must these days. I like how I can get all my hair products delivered from one site as they are hard to come by and how Kiyo Beauty upholds ethical practices with their services which I fully support.
April 7, 2026
Always speedy delivery
Always speedy delivery, plus they are now stocking lots of natural hair products unavailable elsewhere. Thanks to them....
April 14, 2026
The best company
The best company, service. Quick delivery, quick response to my issues, questions. Good packaging. Everything great.
April 13, 2026
Fast delivery, easy ordering process
Ordering the products and the delivery process were both straightforward.
April 6, 2026
Great experience
Great experience, delivered on time and packed very neat and professional
April 11, 2026
easy Very website to buy from good…
easy Very website to buy from good products and good service.
April 11, 2026
Very good!!
April 10, 2026
Excellent …
When completing this transaction they were trust worthy. And the goods were delivered promptly.
April 10, 2026
i never received my parcel have already…
i never received my parcel have already made a complaint want my money back
April 9, 2026
Reply from Kiyo Beauty
Hi Holly,
We’re really sorry to see your experience reflected this way.
As explained in our communication with you, our support team kindly asked for up to 3 working days to investigate this with the courier. We’ve now reached the third day, and the shipper has confirmed that your parcel is available at your nominated collection point.
All of these updates have been shared with you via email. Please reply to the original thread so we can continue to support you and help get this resolved as smoothly as possible.
Kind regards,
Kiyo Beauty Team
Harrassing me!!!
Have been spamming me since my order was delivered to review them. So jarring.
April 2, 2026
Reply from Kiyo Beauty
Hi Caitlin,
We’re sorry this felt overwhelming — that’s not our intention.
We usually send two service review emails (a request and a reminder), plus 1–2 product review emails about a week later. You can unsubscribe at any time using the link in the emails.
If you’ve received more than this, please let us know so we can check.
Best,
Kiyo Beauty Team
The company is fine.
The company is fine. I took off one star because of DHL, what a mess and 2 failed deliveries.
April 6, 2026
First time customer
First time using Kiyo Beauty and I am very impressed! Excellent service and quick delivery. I will definitely be back to buy more.
April 9, 2026
The website experience was good
The website experience was good. Quick delivery and reasonable prices.
April 1, 2026
No response
I emailed twice to ask advice on receiving a damaged item and got no response.
April 1, 2026
Reply from Kiyo Beauty
Hi GT,
It looks like your previous emails weren’t handed over properly in our system, which is why you didn’t receive a response — we completely understand how frustrating that must have been.
We’ve now picked this up and responded with a solution for you, so please do check your inbox when you have a moment. If there’s anything further you need, just let us know and we’ll be more than happy to help.
Thank you for your patience, and again, we’re really sorry for the inconvenience caused.
Best,
Kiyo Beauty
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.