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K J Smith Solicitors Reviews 166

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, approachable, and professional demeanor, highlighting their expertise and genuine care. Many people reported excellent service, noting that the company's team provided clear, understandable advice and kept them informed throughout their legal processes. The customer service is frequently described as exceptional, with reviewers appreciating the quick response times and the personalized, empathetic approach. However, some people were dissatisfied with the initial screening process, mentioning that their specific issue could not be handled, causing unnecessary delays. A few other people also felt that the solicitor seemed more focused on the other party's potential outcome and did not take sufficient notes during consultations, leading to a less than satisfactory experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, helpfulness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting the helpfulness, empathy,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

K.J.Smith Solicitors. Lovely receptionist, fabulous assistance and welcome by a wonderful gentleman and I was blessed with a very professional lady solicitor whom was amazing, helpful and a pure... See more

Company replied

Rated 5 out of 5 stars

I just want to say a big thank you to Sofie Corbin and Hannah Bhatti for all of their help and hard work during what can only be described as an extremely stressful and traumatic time. They gave me... See more

Company replied

Rated 5 out of 5 stars

When my relative died intestate there were very many problems involved in sorting out the estate. The solicitor I was assigned by KJ Smith Solicitors, Rachelle Moore, could not have been more knowled... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Personable, practical and thorough solicitors

Stephanie Glover who first worked on my divorce case was very personable and also thorough. I felt in safe hands with her. I felt she was practical and didn't make matters more complicated than they should be - which was not true of the other side. When Stephanie left, Jasmin took over and it was a very smooth transition and I had no concerns at all.

October 31, 2025
Unprompted review
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Reply from K J Smith Solicitors

Thank you for leaving such a lovely review for Jamsin.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Facing an unwanted divorce

Engaging with a solicitor, especially at such an emotionally charged time, can be emotional and difficult - to say the least!
In my situation, I was facing the breakdown of a 20 year relationship. The relationship had become highly toxic, my relationship with my children was beginning to suffer and my partner was increasingly irrational, demanding and cruel. My partner was being guided by their own legal counsel and had clearly decided to ignore all the agreements our marriage bas built on, all the trust and good will that had been created over 20 years and was prepared to use the children against me - I'm not sure I could face a more challenging and emotional situation! My trust and faith in humanity was rock bottom. The lies, the deceit, the claims being made about me were absolutely shocking!
Fortunately the team at KJS, lead by Aaron in my case, encouraged me to speak up, help me find my confidence and helped me make clear assessments on what was fair, reasonable and morally correct - irrespective of my partner's views. Understanding the landscape of a divorce, how people change and how they can suddenly behave so differently was a very hard lesson indeed. Anyone would be wise to seek support through something as tragic as an unwanted divorce.
The space, patience and time I was afforded has unequivocally resulted in a much better outcome for myself and my children - without compromising the lifestyle of my partner; but certainly not allowing them to get everything they claimed they 'needed'.
Having a calm and trusted solicitor, someone on your 'team' to offer a balanced view and someone with an expert knowledge of a very challenging situation has been invaluable!

October 3, 2025
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for taking the time to share your experience. We’re truly glad to hear that Aaron and the team were able to support you through what was clearly a very challenging and emotional time. It’s rewarding to know that our guidance and understanding helped you regain confidence and reach a positive outcome.

Your kind words mean a great deal to us all.

Kind regards,
K J Smith Solicitors

Rated 5 out of 5 stars

Clear, Kind and Straightforward

I met with Saira Syed for an initial, complimentary consultation regarding a post-divorce financial matter. Saira was warm and welcoming, immediately putting me at ease. She listened attentively and took detailed notes to ensure she had a complete understanding of my situation. We discussed what solution I was seeking and whether, given the information I had shared, this would be possible. Saira reviewed my options with me and provided an estimate of the potential fees should I wish to proceed. At no point did I feel pressured to proceed with further meetings. Should I ever need further legal advice or support, I will not hesitate to get back in touch with Saira.

October 27, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Zoe,

We are glad Saira made you feel warm and welcomed. Your kind words mean a lot.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Shakira Maynard-Johnson was the…

Shakira Maynard-Johnson was the solicitor helping me on my legal matter and was committed to getting the best outcome for me and giving me full information and options to guide and support me as needed on important decisions so I am very happy with the outcome.

October 30, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Jane,

Thank you for leaving a wonderful review for Shakira, and we are glad you had the support and guidance needed.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Reinforces my positive view

Continued contact with this business reinforces my positive view.

October 23, 2025
Unprompted review
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Reply from K J Smith Solicitors

We are glad you are having a positive experience with us.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Laura Gusatu is gold!

Laura Gusatu is so fabulously knowledgeable, super informative, patient and understanding, so pleased that she was recommended to me. I would highly recommend! Thanks

October 22, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear James

Thank you for taking the time to leave such a wonderful review for Laura. We are glad you had a golden experience with us.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

They made the whole process bearable!

From my first phone call the team at KJS took all of the pressure out of the experience of getting divorced.
I was treated like a human being, everything about the process was gone through in detail, my options were explained to me and the price was explained from the very beginning.
Anything I need I could call or email anytime and someone would get back to me quickly.
I dealt with Sofie and she was brilliant.

I cannot thank them enough.

It will sound silly to say but if I were to get divorced again would use KJS.

October 31, 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Neil

Thank you for taking the time to leave such a wonderful review for Sofie. We are glad you had a great experience with us.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Family matter

I had a recent meeting with Evie regarding a family matter.
Evie was very supportive and understanding regards to my situation.
She was able to answer my questions appropriately.
I would strongly recommend KJS Solicitors .

October 16, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Kuman,

Your kind words about Evie and KJS mean a lot to us. We are grateful that you would recommend us.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

I would thoroughly recommend KJ Smith…

I would thoroughly recommend KJ Smith Solicitors for their sensitivity, professionalism and ability to clearly explain the legal language that can often confuse people.

October 17, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Jennifer,

Thank you for your kind words about us here at KJS Solicitors. We are glad you had a wonderful experience with us.

Rated 5 out of 5 stars

Very helpful, professional service

Johanna Jones of KJ Smith Beaconsfield branch has been of great help to us over the past two years with regards to the payment of inheritance tax due on our late father's estate following the passing of our stepmother. The process was more complex than usual as IHT needed to be paid by both our father's Will Trust and our stepmother's Estate and there were lengthy delays by HMRC. Johanna liaised with the solicitor working on behalf of our stepsisters and, as well as submitting all our paperwork to HMRC, provided additional advice to their solicitor. Johanna is friendly, helpful and professional. She provided good advice to us throughout . She has also advised us how to go forward with closing our late father’s Will Trust. We are very happy we chose to use her services.

June 10, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Julie,

Thank you so much for leaving such wonderful feedback for Johanna and KJS . We are glad you had a great experience, and thank you for choosing KJS Solicitors

Rated 5 out of 5 stars

Rachelle was patient and understanding…

Rachelle was patient and understanding of our situation .Rachelle carried us through the process in a very professional manner . Would not hesitate to use KJSmith / Rachelle again

October 10, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Lee,

Thank you for your kind words about Rachelle, and we are glad to hear you would use KJ Smith again.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Supportive and professional

I had a meeting with Kate regarding my concerns about the divorce, both financial and children’s matters.
She clearly explained everything that I was worried about and reassured me. She is so supportive and professional, and the process has greatly lessened my anxiety. Thank you Kate!

October 3, 2025
Unprompted review
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Reply from K J Smith Solicitors

We are so happy to hear such lovely words about our wonderful Kate from our Oxford office.

Your feedback means a lot to us.
Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

I've met with a few solicitors over the…

I've met with a few solicitors over the past 2 years and the people I've have the privilege to deal with at K J Solicitors have been so wonderful! They show that they truly care about your situation and do their best to assist. It's honestly so rare and I'm super thankful for their time and assistance.

October 1, 2025
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for taking the time to leave a wonderful review that matches your wonderful experience.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

I had a fantastic experience working with Rahi Kulbir

I had a fantastic experience working with Rahi Kulbir from K J Smith Solicitors. From the very beginning, they were professional, knowledgeable, and approachable. They explained every step of the legal process clearly, which helped reduce a lot of my stress and uncertainty.

Communication was always prompt and transparent. Whether it was through emails or phone calls, I felt fully informed and supported throughout my case. Mrs Kulbir and Karen showed great attention to detail and worked diligently to ensure the best possible outcome.

What stood out most was K J Smith Solicitor’s empathy and dedication. It genuinely felt like they cared about my situation, and that level of personal service made a real difference.

I would not hesitate to recommend Rahi Kulbir to anyone needing legal assistance, for family law.

Thank you for your excellent work!

September 23, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Sameera, thank you so much for leaving such wonderful feedback for Kulbir and Karen. We are glad you had a great experience, and thank you for choosing KJS Solicitors

Kind regards
KJ Smith

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans…

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Knowing Kate was on my side has made a difficult process so much easier, and I truly believe she’ll be key in achieving a fair outcome. I’d highly recommend her to anyone going through something similar.

September 22, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Jason, We are so happy to hear such lovely words about our wonderful Kate from our Oxford office. Your feedback means a lot to us.

Kind regards,
KJS Solicitors

Rated 1 out of 5 stars

I arranged a free initial consultation…

I arranged a free initial consultation with JK Smith Solicitors and provided detailed information in advance, including forms and supporting details requested by the firm. Unfortunately, I was only informed the day before my appointment that they were unable to deal with my type of issue.

While I understand not every firm can handle every matter, I feel this could have been identified much earlier in the process. The delay caused unnecessary stress at an already difficult time, and highlights the need for clearer communication and better initial screening.

September 22, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Debbie,

Thank you for taking the time to share your feedback. We are very sorry to hear about your recent negative experience. We fully appreciate how important clear and timely communication is, especially during a difficult period.

We value your comments as they highlight areas where we can improve and apologise for not meeting your expectations on this occasion.

Rated 5 out of 5 stars

I can’t thank Jane and Arabella enough…

I can’t thank Jane and Arabella enough they got me through a very hard time of my life at minimal cost.
Outstanding advise ,support right till the end and I got the result I deserved.

Thank you Jane for all your support

September 19, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Karen, many thanks for leaving such wonderful feedback for Jane and Arabella. We are glad you had a great experience, and thank you for choosing KJS Solicitors

Kind regards
KJ Smith

Rated 5 out of 5 stars

I was very impressed with the service…

I was very impressed with the service provided in my matter.

They are very professional and met alll my expectations and if need be I. would definitely use again

Thank you so much

September 8, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Janet,

Thank you so much for taking the time to leave a wonderful review. We are very happy that we met your expectations, and you would use us again in the future.

Kind regards,
KJS Solicitors

Rated 5 out of 5 stars

Highly recommend Sofie - thank you!

Expertise, kindness, empathy, professionalism & clear and concise communication are all how I would describe Sofie and my experience of working with her recently. I'd highly recommend Sofie for any relevant requirements.

December 1, 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this lovely review, we greatly appreciate the time taken to give this feedback. Sofie is one of our very best and we are so grateful to have her part of the KJS team, she goes above and beyond for her clients and her team! Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Amazing service from Sunny at K J Smith…

Amazing service from Sunny at K J Smith Solicitors, Super kind and considerate of my needs. Very professional and knowledgeable, thank you

August 27, 2025
Unprompted review
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Reply from K J Smith Solicitors

Dear Neil,

Thank you so much for this kind review, we are so grateful to have Sunny part of our incredible St Albans team! Thank you for taking the time to share this feedback and for choosing K J Smith Solicitors.

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