I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
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Review summary
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Reviews shaping this summary
Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
Company replied
The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
Company replied
I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
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Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
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Be careful with the scammers
I like the way they set the plan to make payments, but, what I don’t like is the way they respond when you have a problem. I sent proof of documentation telling that I never received the merchandise I ordered from Dimoo (Saker plus), and they paid them the full amount and left me hanging. No refund or merchandise.
December 30, 2025
Reply from Klarna
Hi Lizzette, thank you for taking the time to share your experience. We're glad to hear you enjoy our payment plan options! However, we're sorry to hear about the trouble with your order from Dimoo (Saker plus) and understand how frustrating this must be. If you haven't already, we'd recommend reporting the issue directly in the Klarna app so our team can investigate further:
Go to the Payments tab
Select the affected purchase
Tap Report a problem
Choose the option that best fits your situation and follow the steps to provide the relevant details
Once reported, your payment plan will be paused while we look into it. Please make sure to keep all documentation, including any proof that the merchandise was not received and any correspondence with the store. If you've already reported the problem and need further assistance, you can reach our customer support team via chat or phone through the Klarna app or by visiting https://www.klarna.com/international/customer-service/ We want to make sure this gets resolved for you.
Reply from Klarna
Thank you for your lovely review, Cristina! We are happy to hear that you are finding Klarna easy to use. Being user friendly is the basis of how we design every feature of the Klarna experience. Managing your payments, tracking your orders, and discovering new stores should always feel natural and intuitive. Every tap, every screen, and every interaction is carefully crafted to ensure you can navigate with ease and get exactly what you need without any unnecessary steps. Our product and design teams work tirelessly behind the scenes to make sure the app feels welcoming and accessible from the very first moment you open it. Hearing that this effort translates into an easy to use experience for you is the ultimate validation that we are on the right track. Thank you for choosing Klarna. Happy Shopping!
I have been trying to pay the sum of…
I have been trying to pay the sum of £105 owed to cage from the first time that i made the donation without any success, and helpline hasnt helped at all. Now its warning me that it has gone to debt collection. I have been ready to pay the full amountfrom the very first moment. I just dont understand how to pay as i tried again just now( and countless times before) . Please just help me to get the payment done asap. It willl be highly appreciated, i can get it off my mind once the payment goes through. I dont like owing people money, As i am new to online payment,i am not fully aware how it operates.
March 7, 2026
Reply from Klarna
Thank you for taking the time to share your experience with us, Hussein. We are sorry to hear of the difficulties you have been facing when trying to make your payment, and we understand how stressful and frustrating this must be, especially when you have tried to make payment.
To ensure that the payment goes through kindly take the following steps:
Via the Klarna App:
1. Open the Klarna app
2. Tap on "Purchases"
3. Select the order you'd like to pay
4. Tap "Payment options" and follow the instructions
If you are still having trouble paying through the app, you can also reach our support team directly for step by step guidance. They will be able to walk you through the process and ensure your payment goes
through smoothly.
Please do not hesitate in reaching out via our in-App chat, phone or by logging in at https://www.klarna.com/international/customer-service/
We truly appreciate your patience and willingness to settle this, and we want to make sure you get the support you need to get this resolved.
Reply from Klarna
Thank you for taking the time to share your experience with us, Fernando. We are sorry to hear that your experience has not met your expectations. Shopping power is an estimate that can change over time based on a number of factors, including your payment history with Klarna and your overall financial profile. It is reassessed regularly, so it may update as these factors evolve.
Building a strong payment history by paying on time, settling outstanding balances, and opting for the Pay Now option when possible can all contribute to your purchasing power increasing over time.
Should you require further assistance please do not hesitate in reaching out via our in-App chat, phone or by logging in at https://www.klarna.com/international/customer-service/
Klarna has been great!
Klarna has been great! Variety of stores to shop at and very fair with credit options. Definitely recommend.
April 28, 2026
Reply from Klarna
Thank you for your amazing feedback and recommendation, Kay! We are thrilled to hear that you are enjoying the variety of stores available through Klarna and that you find our credit options fair. Our growing selection of partner stores combined with transparent and flexible credit options means you can discover new brands and manage your payments in a way that works best for you. Offering our customers a wide range of shopping choices alongside flexible and transparent payment solutions is something we are truly passionate about. It means a lot to know that you'd recommend us to others. Thank you for choosing Klarna. Happy Shopping!
yall charge too much.fir down payment.
April 28, 2026
Reply from Klarna
Hi Sharonda, thank you for sharing your feedback. We understand that a higher upfront payment can be frustrating. The down payment amount is determined based on an automated assessment at the time of purchase, and it can vary depending on several factors such as the order amount and your available spending limit. We'd like the opportunity to look into this further for you. Please reach out to us directly via chat or phone through the Klarna app or at https://www.klarna.com/international/customer-service/ We're here to help!
Omg slowest app ever
Omg slowest app ever. Always wanting to verify. Always randomly wanting sign in credentials. Deleting this app. It’s garbage do not recommend
April 28, 2026
Reply from Klarna
Hi Mary,
Thank you for taking the time to share your experience with us. We're sorry to hear the app hasn't been meeting your expectations, and we completely understand how frustrating repeated verification and sign-in prompts can be.
These security steps are in place to keep your account safe, but we hear you and your feedback is valuable in helping us improve the experience. A few things that may help in the meantime:
Make sure you're running the latest version of the Klarna app
Ensure your device's operating system is up to date
Check that you have a stable internet connection when using the app
If the issue continues, we'd love the chance to look into this further for you. You can reach our support team directly through the Klarna app by going to the menu and selecting "Get help," or contact us via chat or phone through this link: https://www.klarna.com/international/customer-service/
We appreciate your feedback and hope to turn this experience around for you.
I have been without a phone for 20 hrs
I have been without a phone for 20 hrs, and I have not been given the proper help to achieve any form of service at all. I am above and beyond mad 😠
April 28, 2026
Unprompted review
Reply from Klarna
Thank you for sharing your experience with us Laurie. We're truly sorry to hear about the frustration you've been through, and we completely understand how upsetting it must be to feel unsupported when you need help the most.
Your experience is not what we aim for, and we want to make sure this gets the attention it deserves. We'll be reaching out to you via email from Trustpilot with a short form so you can share a few more details with us. This will allow our team to review your case and follow up with you directly.
In the meantime, if you'd like immediate assistance, you can reach our support team through the Klarna app by going to the menu and selecting "Get help," or contact us via chat or phone through this link: https://www.klarna.com/international/customer-service/
We appreciate you bringing this to our attention and are committed to getting this resolved for you.
Klarna is absolutely awesome!
Klarna is absolutely awesome!! It’s great to be informed on the amount you owe the amount you borrowed when the payments are due coming out of the account automatically is also amazing! Getting notified of the due dates ahead of time in real time! It makes budgeting so much more pleasant!! thank you so much!! 😊
April 28, 2026
Reply from Klarna
Thank you so much for this wonderful review, Cynthia! 😊 It's great to hear that features like payment reminders, automatic payments, and real time notifications are making budgeting easier for you. Your kind words truly mean a lot to us, and we're so happy to be part of your financial journey. Thank you for choosing Klarna!
Klarna sends reminders and makes it…
Klarna sends reminders and makes it easy to make payments.
April 28, 2026
Reply from Klarna
Thank you for the great review, Derrick! We're glad to hear that our reminders and payment process make things easy for you. We appreciate your kind words and we're always here if you need us!
Klarna helps me out with payment…
Klarna helps me out with payment options and so if i need a last minute gift that’s pricey I use klarna to give me payment options so I don’t have to pay for all of it right then and there. Then figure out the rest of the payments later. I definitely recommend using it.
April 28, 2026
Reply from Klarna
Thank you so much for this wonderful review, Cassandra! We love hearing that Klarna's flexible payment options come in handy, especially for those last minute gifts. It's great to know you feel confident recommending us. We truly appreciate your support and we're always here if you need anything!
10/10 HIGHLY RECOMMEND!
I have adored Klarna since its inception! I use it regularly. I don’t miss adventures or experiences thanks to Klarna! The best variety of stores and goods! The updates have made it even more enjoyable. I am a forever customer 😘
March 29, 2026
Reply from Klarna
Thank you so much for this amazing review, Tracy! It truly means the world to hear you've been with us since the beginning and that Klarna helps you enjoy the adventures and experiences you love. Your loyalty and kind words are so appreciated, and we'll keep working hard to make your experience even better. We're always here if you need us. Thank you for choosing Klarna!
Klarna, a great way to buy stuff
Well,I’ve been using Klarna for a few years now and I think it’s amazing, I buy anything from trainers to household appliances and using Klarna lets you buy what you want and pay it off over 3 monthly payments which I prefer to paying stuff off over a year or six months and also interest free
April 28, 2026
Reply from Klarna
Thank you so much for this lovely review, William! It's great to hear you've been enjoying Klarna for a few years now and that the flexible payment options work so well for you. We really appreciate your loyalty and trust, and we're always here if you need anything! Thank you for choosing Klarna!
Klarna is quite flexible with the…
Klarna is quite flexible with the payments and not rigid , which makes managing payments easier
April 28, 2026
Reply from Klarna
Thank you for your great feedback, Sarah. We are thrilled to hear that you find Klarna's payment options flexible and easy to manage. Klarna makes shopping simpler and more flexible. It gives you clear payment options at checkout, lets you split purchases into manageable instalments or pay later, and provides an easy-to-use app to track purchases and payments — all designed to help you buy what you need today without stretching your budget. Giving our customers the freedom to choose how and when they pay is something we truly value, and your enthusiastic endorsement is a testament to our dedication to delivering a service that is truly to your benefit. Thank you for choosing Klarna and being a valued member of our family. Happy Shopping!
Reply from Klarna
Thank you for your wonderful feedback, Karen. We are thrilled to hear that you have found our services to be great, easy and helpful. Simplicity and clarity are at the very heart of how we design every feature of the Klarna experience. Managing your payments, tracking your orders, and discovering new stores should never feel complicated. Every tap, every screen, and every interaction is carefully crafted to ensure you can navigate effortlessly and get exactly what you need without any unnecessary steps. Our product and design teams work tirelessly behind the scenes to make sure the app feels natural and seamless from the very first moment you open it. And whenever you need a helping hand, our dedicated customer support team is always ready to assist, ensuring that your experience remains smooth and stress free at every stage. Hearing that this effort translates into a straightforward and intuitive experience for you is the ultimate validation that we are on the right track. Thank you for choosing Klarna and being a valued member of our family. Happy Shopping!
I’ve had a great experience with…
I’ve had a great experience with Klarna. It’s super easy to use, and the ability to split payments interest-free makes managing purchases much more convenient. The app is clear and well-organized, and everything runs smoothly. Highly recommend!
April 28, 2026
Reply from Klarna
Thank you so much for this wonderful review, Laura! We're thrilled to hear that you're enjoying the app and finding it easy to manage your purchases with us. Your kind words truly mean a lot 😊
Reply from Klarna
Thank you for your great feedback and 5 star rating, Carole. We are thrilled to hear that our communication has made your experience a smooth and reassuring one. We believe that keeping you informed with transparent and proactive communication is key to a great experience. Hearing that this effort translates into an easy to use experience for you is the ultimate validation that we are on the right track. Thank you for choosing Klarna. Happy Shopping!
Reply from Klarna
Thank you so much for the lovely review, John! We're really glad to hear you're enjoying having your cards all in one secure place. Your trust means a lot to us, and we're always here if you need anything!
Good…………..
April 28, 2026
Reply from Klarna
Hi Luis, thank you for your review! We're happy to hear you're having a good experience with Klarna. We're always here if you need us 😊
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