I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
Company replied
The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
Company replied
I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
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Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
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Reply from Klarna
Thank you, Janice for your great review! We’re really happy to hear that you appreciate the flexibility Klarna offers. Your feedback means a lot to us. If you ever need anything or have any questions, we’re always here to help.😊
Reply from Klarna
Cheers to quality service! Thank you for the 5 stars, Walter 😊
I love Klarna it helps me buy things I…
I love Klarna it helps me buy things I can’t afford to pull all the money out and it reminds me about up and coming payments
April 22, 2026
Reply from Klarna
Hi there, we're so pleased to hear that Klarna makes shopping more manageable for you! It's great to know the payment reminders are helping you stay on top of things. We appreciate you sharing your experience with us and are happy to have you on board!
Klarna Team
Reply from Klarna
Thank you, Sera for your lovely feedback! We’re so glad to hear that your experience was quick and easy. If you ever need anything, we’re always here to help. Thanks for being a part of the Klarna community!
Never had a problem with payment or…
Never had a problem with payment or dispute something when it’s lost in the mail
April 28, 2026
Reply from Klarna
Thank you for the wonderful review, Rose! We're so glad to hear that your experience with payments and disputes has been smooth. It's great to know you feel supported, especially when things don't go as planned with deliveries. We appreciate you sharing this with us 💙
Klarna Team
absolutely usefull,reliable and…
absolutely usefull,reliable and helpfullto customers in struggle
April 28, 2026
Reply from Klarna
Thank you so much for the lovely review, Georgian-Adrian! We are so glad to hear that you find Klarna useful and reliable, especially when it matters most. We're always here to help. 😊
Interaction quick and helpful.easy to…
Interaction quick and helpful.easy to get info
April 28, 2026
Unprompted review
Reply from Klarna
Hi Anne, that's great to hear! We're glad the interaction was quick and that you found it easy to get the information you needed. Making things smooth and straightforward is always our goal. Thank you for taking the time to share your experience!
Klarna Team
MWhen times are tough you lend a hand!ake shopping easier and bearable in…
Make shopping easier and bearable in these difficult times. Large purchases divided is so helpful. Having ability to choose from 2 to 12 is fabulous.
April 28, 2026
Reply from Klarna
Thank you so much for your kind words, Ruthanne! We are really glad to hear that our flexible payment options are making a difference for you. Giving our customers the freedom to choose what works best for them is exactly what we aim for. If you ever need anything, we are always here to help.
Klarna Team
Reply from Klarna
Thank you so much for your wonderful review, Cristal! We love hearing that. It means a lot to us and motivates us to keep delivering the best experience possible. If you ever need anything, we are always here for you.
Klarna Team
huge fan of Klarna
I actually am a huge fan of Klarna, it’s generally very easy to navigate purchases and returns and the fact that your purchases are interest free if you pay within your time frame is very helpful
April 28, 2026
Reply from Klarna
Hey Courtney, we love our fans! 😊 Thank you for sharing lovely feedback about how easy it is to use the app for shopping with flexible installments and also returning items when needed.
My room was clean and updated
My room was clean and updated , I would change the mattress other than that is good to stay for a day or two
April 11, 2026
Reply from Klarna
Thank you for your review, Jose! However, it seems like this feedback may have been intended for a different company, as Klarna is a payment service provider. If you do have any feedback about your experience with Klarna, we'd love to hear it 💙
Klarna Team
Reply from Klarna
Thank you so much for the lovely words, Nicole! It means a lot to know that Klarna plays such an important role in your shopping experience. We're always here for you 💙
Klarna Team
Reply from Klarna
Hi Alla. Thank you so much for your wonderful feedback! We’re thrilled to hear you had a super experience with Klarna. If you ever need anything or have any questions, we’re always here for you. Thanks for choosing us! 😊
Its a great with klarna when it comes…
Its a great with klarna when it comes fast hopefully i would get my purchase fast
April 28, 2026
Reply from Klarna
Hi, thank you for the great review! We're so glad to hear that you're enjoying your experience with Klarna. We hope your purchase arrives quickly too. Happy shopping. 😊
Very realistic and not a scam 🤷🏾♀️
Great overall good for after use and helps save money really recommend just don't tell people I use tho 👎🏾
April 5, 2026
Reply from Klarna
Thank you for the great review, Kendalall! We're so happy to hear that Klarna helps you save money and that you'd recommend us. Your secret is safe with us 💙
Klarna Team
Reply from Klarna
Thank you for your lovely feedback, Luke. We're really happy to hear that you've experienced great service with Klarna. Your kind words mean a lot to us and we're always here whenever you need us. Happy shopping!😊
Klarna Team
Reply from Klarna
Hi Melin, we really appreciate you taking the time to leave such a kind review! It's wonderful to have you as part of the Klarna community.
Klarna Team
I called Klama and explained that my…
I called Klama and explained that my account had been hacked and my bank had put a hold on all transactions. Klama sent my account to a collection agency which will probably affect my credit rating. I am disappointed to say the least.
April 20, 2026
Reply from Klarna
Hi Nina, we do want to apologize for the negative experience related to this as this definitely can be a stressful situation. If any orders have been sent to a debt collection agency, we do encourage you to contact the agency as they can assist you with payments if this is not related to unauthorized purchases made through your Klarna account. If this is not the case, please contact us via chat at app.klarna.com/login.
I have had trouble with a company that…
I have had trouble with a company that I no longer am safe doing business with I reported the company’s fraudulent and I do not want to move further with this company and have tried to stop payment and cancel the services and Klarna is still approving the purchase payment I want to make sure this does not happen again I do not feel safe working with that company I need a manager now
April 28, 2026
Reply from Klarna
Hi Nausha, we do want to apologize for the stress related to your order and if you have reached out to our team about the issue, someone will reach out to you as soon as possible to gather details so that we can resolve the issue to ensure a better experience going forward. Please be on the lookout for further communication from our specialist team. If you still have any questions or need assistance, we're available via chat at app.klarna.com/login.
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