We found Klass in a wonderful garden centre near Battle. Brought a beautiful top. Then started looking at the website Since then I've purchased several items which I'm delighted with. Perfect fits... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I rang Klass to buy a raincoat that I had seen advertised in one of their emails. It was lovely to speak to an actual person in this country. I was also able to ask for advice about sizing. It arri... See more
Company replied
Was let down by Royal Mail delivery, but once delivered, dress was lovely. Unfortunately it didnt look quite right on me, so I took it back to a store. The refund was simple which was such a relief as... See more
Just wonderful helpful staff helping me find the right dress for a wedding . Lots of lovely new summer clothes in vibrant colours . I had ordered two dresses on line as they didn’t have my size , the... See more
Company replied
Floral Watercolour Print V Neck Dress - Sage/Multi
(31)
ITY Floral Applique Fitted Dress - Navy
(13)
Embellished Tiered Short Sleeve Dress - Midnight
(11)
Printed Panelled Cotton Shirt - Blue
(9)
Embellished Fitted Tassel Dress - Midnight/Gold
(9)
Anna Rose Stretch Lace Dress - Claret
(9)
Dip Dye Cotton Blouse - Ocean Blue
(9)
Floral Foil Printed Layered Dress - Navy/Silver
(8)
Anna Rose Tropical Print Loose Fit Dress - Multi
(10)
Floral Burnout V Neck Midi Dress - Navy
(9)
Company details
About Klass
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £30
Get free 48 hour tracked delivery on all orders over £30
Contact info
Unit B, Royle Pennine Trading Estate, OL11 3EX, Rochdale, United Kingdom
- +441706868002
- info@klass.co.uk
- klass.co.uk
Get 15% Off Your First Order
4.7
Excellent
30K reviews
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First experience trying to buy on line…
First experience trying to buy on line met with difficulties but the young lady who answered the phone was excellent and then goods sent and delivered satisfactorily
March 27, 2026
Reply from Klass
Good Afternoon, thanks for your kind feedback. I'm glad to learn that you are happy with our service and I hope we can welcome you back again soon!
I love Klass
I love Klass. Never been disappointed yet. True to size, well made, good quality.
March 27, 2026
Reply from Klass
Good Afternoon Glynis, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Reply from Klass
Good Afternoon May, thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Beautiful dress
The clothes I ordered were just as the looked online and are true to size as well.
April 10, 2026
Reply from Klass
Good Afternoon Julie, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Very helpful on new Dress.phone orders and…
Very helpful on phone orders and delivery and collection well set up.
April 10, 2026
Reply from Klass
Good Afternoon Alexandra, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
No problems in ordering or returning…
No problems in ordering or returning goods. Good quality.
March 27, 2026
Reply from Klass
Good Afternoon Jennifer, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Great assistance
Great assistance, lovely selection, just sorry they have not renewed their shop rental in Medway store.
April 9, 2026
Not as good as usual
March 27, 2026
Reply from Klass
Good Afternoon Irene, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Easy to order and a very quick delivery.
April 10, 2026
Reply from Klass
Good Afternoon Michael, thanks for your kind feedback. I'm glad to learn that you are happy with our service and I hope we can welcome you back again soon!
Reply from Klass
Good Afternoon Anastassia, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Love Klass Summer Maxi Dresses
Love Klass summer maxi dresses, arrived super quick and is exceptionally well priced.
April 9, 2026
Reply from Klass
Good Afternoon Julie, thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
The shop in Llandudno has a good choice…
The shop in Llandudno has a good choice and the ladies working there are very helpful. Bright and clean store. Great quality clothes. Online service is efficient.
April 7, 2026
Reply from Klass
Good Afternoon, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Fast delivery of good quality clothing
Fast delivery of good quality clothing. Extensive website with plenty of choice.
April 9, 2026
Reply from Klass
Good Afternoon Mary, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Loved the colour and the fit was perfect
April 9, 2026
Reply from Klass
Good Afternoon Christine, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Reply from Klass
Good Afternoon Veronica, thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Unfortunately the item I was looking…
Unfortunately the item I was looking for was not in store so ordered online which was very straight forward and delivery was fast.
April 9, 2026
Reply from Klass
Good Afternoon, thanks for your kind feedback. I'm glad to learn that you are happy with our service and I hope we can welcome you back again soon!
A dress for a wedding guest.
Although I’d already bought a wedding-guest dress, one on the Klass website kept catching my eye…. I bought it …looked forward to wearing it…. wore it to the wedding in April and received compliments. Great!!
January 12, 2026
Reply from Klass
Good Afternoon, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
No problem with the ordering
No problem with the ordering, my order arrived very quickly.
April 7, 2026
Reply from Klass
Good Afternoon, thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
I love everything I buy from Klass
I love everything I buy from Klass, really good quality and good value for money. Sadly one of the items didn't fit but the returns policy is good too so not a problem
April 8, 2026
Reply from Klass
Good Afternoon, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.