I bought two Crystal chandeliers they were too small. I then bought larger ones from the same company but on Amazon which were perfect and have keptI have been trying since March 14th sendingnumerous... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These lamps are fantastic. I bought two as gifts for my friend's, one friend was being Ordained so I gave her the angel shaped himylayan lamp and my other friend the Rabbit shaped himylayan lamp for... See more
Scam. They and Wowcher are scamming customers. Order is lost or stolen by evri and neither of them are replying. They also gave a fake email address on Wowcher website on how to contact them. No... See more
Arrived damaged and overall poor quality I ordered 2 pieces of furniture and both items were of very poor quality, especially considering the price point. Moreover, one item arrived visibly scratch... See more
Company details
Information provided by various external sources
t all started in 2016, when we bought our new house and struggled to find trendy contemporary affordable luxury home de'cor products. Products offered in high street were way over priced while online products lacked quality and trust.This inspired & motivated us to start our own family run business, where we could provide best value for money to our esteemed customers. Enter klasshome.co.uk, where we strive to provide premium luxury home de'cor and gift products at an affordable price. How we do this?. Simply by cutting the middle channel i.e. distributors/wholesalers and source directly from manufacturers around the world. We design our products in UK and then work directly with manufacturers to provide quality products to the UK and EU market. We believe our products add value to your existing beautiful cosy home. We always happily share latest trends and lifestyle stories for better homes and well-being.
Contact info
Unit 14A Tartravan Place East Mains Industrial Estate Broxburn UK, EH52 5LT, broxburn, United Kingdom
- +441506862352
- INFO@klasshome.co.uk
- klasshome.co.uk
2.0
Poor
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lights are lovely, packaging needs improving
Lights are lovely but one was slightly damaged on arrival and I had to wire the crystal back into place myself. Looks beautiful when lit though.
December 2, 2023
They simply did what they said they…
They simply did what they said they would do. A rare company these days
June 25, 2023
Where is my order please ??
May 12, 2023
Excellent Customer Service
I contacted the customer service team with a query, from start to finish the team were wonderful, very helpful and professional. I cannot recommend Klass enough, I would not hesitate to order with them in the future and would recommend them to friends and family.
March 27, 2023
Unprompted review
Damaged and poor quality
Arrived damaged and overall poor quality
I ordered 2 pieces of furniture and both items were of very poor quality, especially considering the price point. Moreover, one item arrived visibly scratched and damaged. I contacted their customer centre and I did not even get a response.
March 20, 2023
Unprompted review
My order was cancelled and no advance advice as to why it was cancelled.
My order was cancelled???
February 23, 2023
Item received well packaged and good…
Item received well packaged and good delivery time
August 4, 2022
Great experience :)
July 15, 2022
Top Marks
Items arrived quickly in good condition and work well. A company I shall use again when needed and would recommend to friends.
July 5, 2022
Order Cancelled - No Explanation
Placed the order - had payment accepted and acknowledgement of order.
1 hour later - order cancelled. Okay I got a refund but no explanation of what happened. Telephone number does not work and no reply to several emails asking for information. Makes you wonder about local companies.
March 25, 2022
Delighted with my Klass salt lamp fire…
Delighted with my Klass salt lamp fire pit. Cosy glow for the lounge during cold wintry days Great quality.
December 12, 2021
Great service and extremely well…
Great service and extremely well packaged
Trusting now that it will ease my sinus problems
August 13, 2021
The items were well packaged
The items were well packaged, arrived in good time, and they are quite hefty, I gifted one of the salt tea light holders to my grand daughter and her mum and they love it. Great value and affordable.
March 26, 2021
Arrived Damaged
Arrived today. In a pretty bad state. I know it's probably not the best thing to send in the post but it wasn't well packaged at all and i had to spend over an hour trying to fix it. Which I did however when i fixed it into place the damaged metal is totally wonky so light won't sit right. Admittedly haven't contacted klass home directly but I will to look for a refund. It does look nice and worth the price if it wasn't knackered!
March 19, 2021
Fast delivery and product exactly as…
Fast delivery and product exactly as described and packaged well. Good value for money and I would use this company again
March 3, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.