Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it... See more
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Review summary
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I rented a car from Klass Wagen Romania in Bucharest and honestly had a very good experience from start to finish. The pickup process was fast and straightforward, the staff were polite and p... See more
Company replied
Excellent experience from start to finish!The booking process was quick and easy,and the staff was friendly,professional and very helpful. The car was practically brand new with only 1,800 km on it an... See more
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‐ Reliable pick up - good car with all driver assistance systems working - few kilometers - in good shape - all existent scratches marked in the rental pickup report The young office assis... See more
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Company details
Written by the company
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.2
Great
18K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Very bad experience
Very bad experience. We were told the car would arrive soon, but we ended up waiting more than 50 minutes with no clear information or updates. No one could tell us what was happening.
This shows a complete lack of respect for customers’ time. After waiting and receiving no proper explanation. When we asked to cancel the reservation, they couldn’t even tell us if we would receive a refund or not. This is completely unacceptable and very disrespectful to customers’ time.
Very disappointing service and poor communication. I would not recommend this company.
March 6, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Adriana,
We sincerely apologize for not meeting your expectations. The situation you describe does not reflect the service standards we aim to deliver. We would like to investigate the matter carefully and resolve it appropriately. We kindly ask you to contact us at customercare@klasswagen.com with your reservation details (name/booking reference and pickup location) and any additional information so we can identify the booking and review the circumstances.
Looking forward to hearing from you,
Customer Care Team
Misleading insurance policy & poor customer service
I purchased insurance through Booking.com as part of my rental. When I arrived at the counter, staff refused to accept it with no explanation and demanded I either buy their own insurance or pay a €2,000 deposit on the spot. No warning, no transparency — just an ultimatum.
When I complained, customer support responses were vague and evasive, never addressing the actual issue or taking any accountability.
If you're booking through a third-party platform, be aware: the insurance you buy may simply be ignored at the counter. Book elsewhere if you value honest service.
March 4, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Mr.Phillipson,
Thank you for taking the time to share your experience.
We are sorry to hear that the situation at the counter did not meet your expectations. However, we would like to clarify a few important points regarding the rental conditions.
The information about the two available options to pick up the vehicle — blocking the security deposit or purchasing the local insurance — is clearly stated during the booking process in the Important Information section, as well as in our Terms and Conditions. Additionally, this requirement for the deposit is also clearly mentioned on the confirmation voucher sent after the reservation is completed. Our team is also available 24 hours a day should any customer wish to clarify these conditions in advance.
Regarding the insurance purchased through a third-party platform, this type of insurance usually works as reimbursement coverage. This means it does not directly cover the vehicle during the rental, but rather reimburses the customer later if a charge is applied. For this reason, the security deposit must still be blocked on a valid credit card, as it is the guarantee for the vehicle during the rental period.
It is not possible to release a vehicle without one of these options, as the deposit or the local coverage is what protects the vehicle during the rental. Without either of them, there would be no way for us to cover potential damages or loss of revenue if an incident occurred.
Our agents’ role is to explain these options transparently so customers can choose the one that best suits them. We regret if the situation felt frustrating and appreciate you sharing your feedback.
Best regards,
KW Team/Sorina M.
Worst car hire company ive ever dealt with!!
So here we go, I purchased car hire through yourselves in December for my holiday January 18th my voucher number is PT892619490 my holiday number was TTU3FP, I decided to take out the extra special insurance and paid extra at the time of booking! So no need for anything extra at the pickup point, when we arrived at faro airport we were picked up in the shuttle and taken to Kass wagon office, when we arrived the guy on the desk said that I couldn't pay the retainer on my visa card even though I'd paid for all the car hire, flights with the same card! So not having another card he said that I would have to take out their extra insurance at a cost of €409 and the €150 for road tolls if I accumulated any cost which if I didnt I would get the €150 returned, I argued the point that I didnt need their insurance as i was already covered, however he said that i couldnt have the car if I didnt pay the retainer on another card or pay for their extra insurance! I argued and argued the point and it seemed that we wouldn't get a car! Normally i would have cancelled it and gone somewhere else, but we were sort of stuck in there office nowhere near any other car hire, as you can imagine i was fuming by this time and not the start we wanted to our holiday we just wanted to get to our apartment after a 3hr flight! so i paid the extra and thought i will argue this with yourselves when i get back! I will attach the documents youve asked for below.
As a side note I must say that the car we hired from klass waggen has to be the worst car I've ever hired! The tyres were down to the wear bars there was a warning light came on within 2 miles of setting off saying the tyre pressure was faulty and we had to stop at a garage to check it! That warning light came on everytime we started the car! After two days the low radiator level light came on and again we had to stop at a garage to fill it up! Surely these things should be checked before being sent out! The whole car was in a very untidy state stains on the seats! I'm surprised you use them as your go to car hire company! I suppose I could have complained at the time but i felt I'd already wasted a lot of my time sorting things out and i didnt want to waste any more trying to swap vehicles on my holiday! I will never ever use them again and would have to think twice about booking car hire with you next year as it really has been more hassle than it has been worth!
February 17, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Barrie Moore,
Thank you for your detailed message.
We are truly sorry to read about the frustration and inconvenience you experienced at pick-up, as well as the condition of the vehicle provided. This is certainly not the experience we aim to deliver.
We require a valid credit card in the main driver’s name that meets the security policy requirements. Even if the booking and flights were paid with the same card, some card types (including certain Visa cards) may not be accepted for the security hold. When an eligible card is not available, the only alternative offered is the local protection package which removes the need for a deposit.
We are sorry to hear about the vehicle condition. Please note that a tire pressure warning will only go off if manually deactivated. Your comments about the vehicle’s state will be escalated to the local station management for review, as safety and maintenance standards are fundamental requirements.
We completely understand that, after a long flight, the last thing you wanted was further delays or disputes at the counter. While issues are ideally reported immediately so they can be rectified on the spot, we understand that you did not wish to lose more of your holiday time.
Kind regards,
KW Team
I highly recommend !
I had an excellent experience. The staff was very friendly, professional, helpful, and well prepared. Communication was clear and efficient, and every interaction with them was pleasant.
The entire process was seamless: the reservation was simple and quick, the payment process was smooth, and the online check-in was intuitive and easy to use. Everything went flawlessly, without any stress or complications.
February 18, 2026
Reply from Klass Wagen Romania
Hello!
We really appreciate your kind words and valuable feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
Top!!!!!!!!
March 1, 2026
Reply from Klass Wagen Romania
Bună!
Îți mulțumim pentru feedback, ne bucurăm că ți-au plăcut serviciile noastre! :)
Te așteptăm cu drag și data viitoare.
Echipa KW
Claudiu was the one who meet us at the…
Claudiu was the one who meet us at the airport , friendly and profesional , we only wait for 5 mins before he arrived.
Very good service thank you.
February 24, 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
The best rent car company in Romania…
The best rent car company in Romania good customer service brilliant car
February 28, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with both the car and our service. Looking forward to seeing you again! 🚗✨
KW Team
Great experiance
Car was almost brand new we had a free upgrade to a bigger car and even an automatic one. Excellent services overall!Really recommend Klass Wagen for your future rentals!
February 28, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
Excellent service well done thank you 👍
February 28, 2026
Reply from Klass Wagen Romania
Buna,
Multumim pentru recenzia D-voastra!
Cu totii va salutam cu drag si va asteptam sa reveniti! :)
Echipa KW
Reply from Klass Wagen Romania
Buna,
Multumim pentru recenzia D-voastra!
Cu totii va salutam cu drag si va asteptam sa reveniti! :)
Echipa KW
Insurance
Bought online insurance, but was told at pickup this was not enough, so bought more insurance. Feeling was not good. Better to not buy insurance at booking, but at pickup.
February 28, 2026
Reply from Klass Wagen Romania
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
We had a great experience with this…
We had a great experience with this company. The staff gave an excellent service, and the pick-up and drop-off, were quick and hassle-free.
The car, was clean, well-maintained, and reliable.
Dale at Porto Novo was friendly, professional, and helpful.
We will use them again
February 9, 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
We really appreciate your kind words and valuable feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
I have to thank Klass Wagen because…
I have to thank Klass Wagen because everything went smoothly. The staff are five stars — very friendly and attentive. Nothing to complain about, it was excellent. I highly recommend it.
February 17, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Very pleased with their services and we…
Very pleased with their services and we will work together again.
February 17, 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Car Return
I was returning the car early in the morning at 0500AM in Bucharest. Even though I was charged extra 10EUR for Extra Hour Drop-Off there was nobody present at the parking lot to takeover the car. Long story short me and another gentleman who was returning his car waited almost 30 minutes because there was only one person on duty who was accepting the cars and also driving customers to the airport. I had still enough time to catch my flight, but the other gentleman almost missed his. I am customer of Klass Wagen for more than ten years and this never happened before, but this is just simply not acceptable to have one person on duty handling everything, especially since the customers are charged extra fee for Extra hours service.
February 19, 2026
Reply from Klass Wagen Romania
Dear customer,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you encountered during your early morning car return in Bucharest. We understand how frustrating it must have been to wait for almost 30 minutes, especially when you had paid the Extra Hour Drop-Off fee.
During this season, it can sometimes happen that only one staff member is on duty during the early hours of the morning, including midnight and just after, which unfortunately can lead to delays when multiple customers return cars at the same time. That said, we agree that this situation is not ideal, and we are reviewing our staffing procedures to manage early morning returns better.
We truly appreciate your loyalty as a Klass Wagen customer for over ten years, and we regret that this experience did not meet the high standards you’ve come to expect from us.
Thank you again for bringing this to our attention. We value your feedback and will work to improve our service so that future returns are seamless and stress-free.
Sincerely,
KW team -Anett
I had purchased Full Protection…
I had purchased Full Protection insurance via Booking.com, as well as separate comprehensive travel insurance. Despite this, at the rental desk I was pressured into buying additional insurance. I was clearly told that without purchasing their extra coverage, they would not hand over the car.
This puts customers in an extremely unfair position after arriving at the destination, with luggage and limited alternatives, you are effectively forced to pay again for something you already purchased.
If Booking.com’s “Full Protection” is not accepted in practice, then what is the purpose of offering it? Customers should not be placed under pressure or intimidated into duplicate insurance purchases.
Additionally, I returned the vehicle with a completely full tank, yet I was given a car that was not 100% full. The “compensation” given was a €7 voucher, which feels dismissive rather than a real solution.
This experience felt misleading and unprofessional. I would strongly recommend future customers to clarify in writing whether external insurance will be respected before arrival, otherwise be prepared for additional on-the-spot charges.
To be fair, the car itself was clean, well-maintained, and in good technical condition.
February 18, 2026
Reply from Klass Wagen Romania
Dear customer,
When you arrived at our office to collect the vehicle, as with every customer, our team presented you with the two available options for collecting a vehicle:
Security Deposit Option – This is the standard procedure, where the security deposit amount stated on your booking voucher is blocked on the main driver’s credit card (Visa or Mastercard). With this option, the main driver assumes full responsibility for the vehicle and is liable for any damages.
No-Risk Warranty Service (Local Insurance) – This service reduces the deposit amount, requiring only a smaller administrative deposit.
After both options were explained, you chose the second option and purchased the No Risk Warranty (local insurance).
Please note that the insurance purchased through our Partner (at the time of booking) is a third-party coverage designed to protect your security deposit in case of damage or loss. It does not replace the requirement to either block the deposit or purchase local insurance from us. The third-party insurance and our No Risk Warranty Service are two separate products.
Regarding the fuel level, our Terms and Conditions state that if the vehicle has more fuel than you received, you will be issued a voucher for the difference.
Please feel free to reach out to customercare@klasswagen.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best Regards,
KW team-Anett
Nice company
Nice company , nice people !
I will come back and recomand this company from Oradea
OMR-2268173371791
February 3, 2026
Unprompted review
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Simple and effective Handling one we…
Simple and effective Handling one we had the extra injurance.
February 19, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
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