Chairs were not delivered to my house as identified by Paack. Opened an incidence report with Klast and without explanation Klast determined that this was not an incident and closed the report. Yester... See more
Company replied
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See what reviewers are saying
If I could give zero stars, I would. I received a severely damaged dresser almost a month ago, and I am still fighting to get my €500+ back. While Klast initially agreed to a full refund, the... See more
Company replied
The product quality itself is good, and the assembly instructions were clear and helpful. After assembling the drawer, I noticed several scratches on the doors, some edges where the lam... See more
Company replied
A perfect compact, quality sofa bed. Very easy to assemble & use. The fabric is soft & the bed is sturdy. We add a memory foam mattress cover for guests who prefer something a bit softer. Had a fe... See more
Company details
- Furniture Store
- Children's Furniture Store
- Garden Furniture Shop
- Lighting Store
- Living Room Furniture Store
Written by the company
Como todo en la vida, todo tiene un comienzo. El de Klast surgió con la idea de crear una tienda de muebles online que fuera distinta a las demás. En ese proceso de creación, y pensando en las necesidades de nuestros futuros clientes, teníamos claro que en la coctelera teníamos que añadir todos los recursos que nos permitieran el poder ofrecer una página sencilla, funcional, atractiva y cuidada donde nuestros clientes pudieran encontrar el mueble que buscan y tenerlo en su casa en tiempo récord. Así nació Klast, un espacio en el que es posible encontrar producto de diseño, funcional y de calidad al alcance de todos con una entrega entre 24 y 72 horas. Estos pilares, fundamentales para todo el equipo que formamos Klast, hacen posible que la experiencia de nuestros clientes con www.Klasthome.com quede más que garantizada.
Contact info
Antic Regne de Valencia, 6, 46290, Valencia, Spain
- 0034 652 18 32 35
- hola@klasthome.com
- klasthome.com
3.6
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Scam Alert - Order not arrived - No tracking
My order number is #86002
These scammers never delivered my order. It is a 250 euro rocking chair. I send them 6 emails but got nothing more than a standard 'we will get back to you' reply.
The company is based in Spain and has a .nl webpage. Avoid ordering anything from here.
August 8, 2025
Unprompted review
The furniture is of solid quality
The furniture is of solid quality. Quality is above expectations.
July 21, 2025
Buy anything elsewhere!
I made my order on the 10th of May and received two chairs pretty fast but the table only arrived on the 24th of July: that is nearly two and a half months. I am sorry, but I didn't order bespoke Italian furniture; it was simply a set of two plastic chairs and matching table, which I could've ordered anywhere and received by the following week. Besides, when the table finally arrived its top was damaged, and I wasn't even surprised. Lovely design but horrible service.
July 24, 2025
It took very long time to arrive
It took very long time to arrive, had to contact the carrier to find where my parcels were. And when finally received it one of the chairs arrived full of scratches and stains. Do not recommend
July 22, 2025
Delivery was very quick
Delivery was very quick. Even before the mentioned date during booking. The material is okay. The white melamine could have been a little thicker coating. Now it looks a little cheap. But the model itself is very nice.
July 12, 2025
Scam! Don't buy anything here.
I bought a table which I haven't received yet after almost two months. I reached out to the Customer Service which - after answering just once - is evidently ghosting me and ignoring my refund request. In the meantime, the delivery date keeps being postponed. I will probably proceed via legal if I don't get my money back.
July 15, 2025
Unprompted review
Reply from Klast Home
Hello Malene,
Thank you for your feedback!
We are very pleased. We hope you enjoy your order and hope to see you again at Klast 😊️
Best regards,
Klast Team
Good experience, delivery system can be improved.
Overall good experience. The delivery can improve a bit, the information in which date the product is going to deliveried is quite hidden and there's no warning in advance, suddenly the product is coming, we of course were not at home. That said, the courier company was super nice and rearrange the delivery with no problem.
The table is super pretty!
July 1, 2025
Poor customer service
I placed an order on April 30th, and it took two months for my delivery to arrive. I sent multiple emails to the Klasthome team but received very few responses, which made me feel like my package would never arrive.
The service was very poor, and I strongly recommend improving your customer service, as it is one of the most important and valued aspects of any business. This experience left me very dissatisfied.
June 29, 2025
dinning chairs
it was great experience the item delivery took little bit longer but i like the product they deliver i will recommend the purchase .
June 16, 2025
Unprompted review
Reply from Klast Home
Hola Iram,
¡Gracias por tu opinión!
Nos alegramos mucho. Esperamos que disfrutes de tu pedido y verte de nuevo en Klast 😊️
Un saludo,
Equipo Klast
I tried to contact you in different…
I tried to contact you in different ways, i tried to call I sent emails because i want to return the sofa I ordered but you do not communicate with me. The sofa is in horrible condition, can I send it back?? I already requested a refund on your website.
June 12, 2025
i filed a request to send the chair…
i filed a request to send the chair back, never heard about it....
June 3, 2025
Reply from Klast Home
Hello,
Thank you very much for your feedback!
We are very pleased. We hope you enjoy your order and hope to see you again at Klast 😊️
Best regards,
Klast Team
Terrible after sales service
Terrible after sales service.
The delivery to our house in Portugal was delayed by over a week beyond the promised date, and when the items finally arrived, two out of the six packages were missing, making it impossible to assemble the product. Additionally, the shipment did not include any hardware or assembly instructions.
I tried contacting their customer service multiple times, but my emails were consistently ignored. There is also no phone number available to reach them.
I strongly advise against doing business with this vendor.
May 30, 2025
Reply from Klast Home
Hello Patricia,
Thank you for your feedback.
When you placed your order it was indicated that you can receive the items at different times and depending on their availability, in case the order includes more than one item as was your case.
We see that your order has been delivered in full. If this is not the case, please contact our customer service team: https://klast.zendesk.com/hc/pt-pt/requests/new?ticket_form_id=24557257796637&tf_24558707718429=no_he_recibido_mi_pedido
Best regards,
Klast Team
High price-quality products
High price-quality products. Missed to communicate the exatc delivery date.
May 14, 2025
Reply from Klast Home
Hello Raquel,
Thank you for your feedback!
The delivery date is estimated as we depend among others on the transport agencies, but we always try to do our best to meet the given dates.
Once the orders are dispatched we send our customers a link to the tracking of the agency to track the shipment.
We hope you enjoy your order and see you back at Klast 😊️
Best regards,
Klast Team
Reply from Klast Home
Hello Thina,
Thank you very much for sharing your opinion!
We are very pleased. We hope you enjoy your order and we look forward to seeing you again at Klast 😊️
Best regards,
Klast Team
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