You should make it VERY clear on your website, shopping cart check-out, etc. that US purchasers will pay shipping duty from UPS, the carrier you use. The package was in the US when I was notified that... See more
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The customer service was excellent from the start. The team were quick to get in touch to inform me about timeframes and sizings etc. Everything arrived earlier than expected too, which was a gr... See more
Company replied
I really liked the clean yet luxurious designs, so I chose KLENOTA for my first ever diamond jewelry. I picked out a necklace but it was too short, thankfully the customer service offered to craft the... See more
Company replied
The single diamond + white gold was absolutely stunning in person. I was a bit skeptical with ordering my engagement ring online from Czech to the US, but the customer service was on top of it the who... See more
Company replied
Company details
Written by the company
KLENOTA, founded in 2008, merges the rich Czech tradition of handcrafted jewelry with modern craftsmanship and quality. Our mission is to create elegant, timeless pieces that enhance the daily experience of the wearer, focusing on durability and unique design. Our team of passionate professionals employs traditional methods and modern techniques to ensure each piece meets the highest standards of quality and uniqueness. We value the connection with our customers, offering a blend of online convenience and the option for personal interaction. Our atelier in Prague welcomes visitors to experience our craftsmanship firsthand, while our website facilitates easy access to our collections and services. As a symbol of commitment to excellence and customer satisfaction, KLENOTA stands out for its dedication to creating jewelry that brings joy and beauty to its owners. We aim to provide pieces that are not only cherished but also reflect our heritage and dedication to customer satisfaction. Our approach is both professional and focused, ensuring a memorable experience for our diverse clientele.
Contact info
Dušní 6, 11000, Prague, Czech Republic
- +420 603 219 313
- info@klenota.com
- klenota.com
4.1
Great
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Nice customer service
Nice customer service, fast shipping and the product is exactly as described.
July 12, 2024
Reply from KLENOTA
Thank you for your review! We're happy to know that the customer service and shipping met your expectations, and that the product was exactly as described. We hope to serve you again soon!
Delighted with the ring and the service
Great communication from the start. The ring I bought for my wife is beautiful and she loved it.
Astonishingly it was delivered the day after it was ordered, from Prague to the UK in one day, what great service.
July 8, 2024
Reply from KLENOTA
Thank you so much, Andy!
We're delighted that your wife loved the ring, and we're also thrilled that the delivery went so smoothly. We appreciate your kind words about our service and hope to welcome you back soon!
Your KLENOTA Team
Great service from start to finish!
The customer service was excellent from the start. The team were quick to get in touch to inform me about timeframes and sizings etc. Everything arrived earlier than expected too, which was a great bonus.
If ordering to the UK expect to pay a customs fee on the items (I knew to expect this, however, just posting in case anyone was unaware).
Product is amazing quality and looks brilliant.
Would highly recommend this company.
May 10, 2024
Reply from KLENOTA
Thank you for your thoughtful review! We're pleased to hear that everything arrived earlier than expected and that you're happy with the quality. We appreciate you mentioning the customs fee for other UK customers—thank you for recommending us!
Your KLENOTA Team
Gorgeous jewelry & good customer service!
I really liked the clean yet luxurious designs, so I chose KLENOTA for my first ever diamond jewelry. I picked out a necklace but it was too short, thankfully the customer service offered to craft the necklace for me with a longer chain for a small fee. Now it fits exactly the way I want and it's so beautiful, I love it! :) After the necklace was crafted, it arrived very quickly too.
February 5, 2024
Unprompted review
Reply from KLENOTA
Thank you for your lovely review!
We're thrilled that you enjoyed our designs and that we could adjust the necklace to fit just right. We’re glad to hear it now fits perfectly and that you love it! Enjoy wearing your beautiful piece!
Your KLENOTA Team
It's a beautiful ring but extra fees after shipping
It's a beautiful ring, but I bought it in the UK. On their website, you choose the county where you want to send the product, so I was sure that the amount contained all fees. I was surprised when I received an email from the courier saying I had to pay fees and taxes.
April 30, 2024
Reply from KLENOTA
Thank you for your feedback, Monika.
We’re sorry for the issue with the additional fees after shipping. We are reviewing how we communicate shipping costs to ensure more clarity in the future. We appreciate your understanding and hope you enjoy your ring!
Your KLENOTA Team
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