Kleos Reviews 

63
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the fast wire transfers, highly intuitive user interfaces, and reliable global payment options that make receiving international salaries completely seamless. Consumers frequently mention that the support team is exceptionally responsive, while the platform significantly simplifies complex financial workflows for remote freelancers and distributed teams. However, some customers also noted occasional minor withdrawal delays and mentioned that initial account verification or compliance checks took slightly longer than expected. Some people also felt that support is not always available around the clock, and certain contract details occasionally required extra clarification or assistance from agents.

What people talk about most

Payment

Users describe positive interactions with payment, noting that funds withdrawal works very well and money... See more

User experience

Clients share positive opinions on user_experience, highlighting a fast registration process and an intuitive... See more

Service

People report positive experiences with service, highlighting fast support and smooth, rapid transactions.... See more

Response time

Customers had positive experiences with response time, highlighting impressive payout speeds and fast... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Writing as a employee. My company chose this service to pay me salary in the currency, but based on my personal experience service is great, money coming to thee account within a few minutes, no any h... See more

Rated 5 out of 5 stars

We pay multiple freelancers every month, and Stape simplified that workflow for us. Everything is in one place, and payouts are consistent. Support helped us quickly when we had a timing question.

Rated 5 out of 5 stars

I do like the experience Stape provides: - Fast wire transfers (takes just a few hours in my location). - Good currency exchange rate. - Responsive and helpful customer support solved my issues q... See more

Rated 5 out of 5 stars

From my point of view as a contractor, the transactions are quick and smooth, I got money next day after the payment. AFAIK it's also inexpensive for the client. The contract is vague, so read it care... See more

Company replied


Company details

Written by the company

Global teams management that handles itself. 242 countries. $/€50 flat — and zero fees from contractors.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(63)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New experience with Stape

In March 2026, we switched to Stape (well… just because 🙂). The fees at RRR-bank had become huge — they charged €200 for a transfer.

Our company’s accountant registered, and my colleague and I received invitations. The fee matches what was previously stated in the correspondence.

There were only two issues I personally encountered, and specifically with NNN-bank (my colleague using YYY-Bank didn’t have these problems):

The contract number was listed as XXXX, but the invoice said “Invoice to contract CN-XXXX,” and the currency control flagged this inconsistency.
The currency control did not consider the invoice sufficient and requested an additional bill/document.

In the end, Stape updated my contract by adding the “CN” prefix and advised me to request additional billing documents through accounting if currency control asks again.

Overall, everything is working well so far — thank you very much for the service!

March 20, 2026
Unprompted review
Kleos logo

Reply from Kleos

Thank you for the detailed feedback and for sticking with us through the onboarding hiccups! We're glad the contract prefix issue got resolved quickly and that everything is running smoothly now.

Rated 4 out of 5 stars

Stape works well

Stape works well. It lets me receive payroll quickly and download invoices with one click. Support is excellent, and wire transfers and crypto payments are reliable.

There are a few minor UX issues: you can’t tell if card payments are available in your country before initiating a withdrawal, and contracts can’t be customized without help from support.

Overall, Stape fulfills its core purpose effectively, though it’s not perfect - I can’t pretend it’s flawless, but I’ll still recommend it.

April 2, 2026
Unprompted review
Kleos logo

Reply from Kleos

Thank you for the honest review and the recommendation — it really means a lot! We've noted the UX pain points around card payment availability and contract customization, and we're working to make these smoother.

Rated 3 out of 5 stars

Working with the Stape since December…

Working with the Stape since December 2025. The experience wasn’t bug free, but nothing way too critical. The worst problem was a delay of the withdrawal transfer, due to the malfunction of automatic script failure to fill proper intermediary bank, but the transfer finally made it’s way to me once resent properly. The culprit was on Stape side, never got an apology. Support is pretty responsive, yet not 24/7 available (maybe that’ll happen as they grow). The communication culture is way too unofficial and Slavic-style. I am Slavic myself, while it’s not a big deal for me, it might sound too rude to customers who got used to western type of support communication language: apologies when problems happened, detailed explanations, proactive solutions - that’s what I haven’t experienced yet with Stape. Overall, it’s an ok service, which works, but still goes through the growth pains. A considerable trade off for ease of use/quality/availability/costs at this moment when it comes to international work for hire operations.

April 3, 2026
Unprompted review
Kleos logo

Reply from Kleos

Hello Pavel,

Thank you for taking the time to share such detailed and honest feedback about your experience with Stape. We reviewed it carefully with the team, and I wanted to respond personally.

First of all, I am sorry for the issue with your first withdrawal transfer. After reviewing the case internally, we confirmed that the initial problem was caused on our side. While the resent transfer was processed correctly, it was unfortunately further delayed by the holiday period. I understand how frustrating that experience must have been, especially when reliability and clarity are so important in financial operations.

I also want to thank you for your comments about our communication style. We take that seriously. Your feedback helped us reflect not only on the operational issue itself, but also on how we communicate when something goes wrong. We should be clearer, more proactive, and more thoughtful in how we explain issues, take ownership, and support customers through resolution.

Please know that your feedback has been discussed with the team and will help shape concrete improvements in both our processes and our customer communication standards. We truly value you taking the time to point these things out.

Thank you again for your honesty and for continuing to work with Stape. We appreciate it, and we will do better.

Rated 5 out of 5 stars

I’m sharing my experience as an…

I’m sharing my experience as an employee whose company relies on this platform to send salary payments in foreign currency. So far, everything has been very reliable — the transfers show up in my account within minutes, and I’ve never encountered any surprise charges or hidden fees. The service also provides all the required documentation, which makes it easy to handle tax reporting or any official inquiries. Overall, it’s been a smooth and transparent way to receive payments.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

We pay multiple freelancers every…

We pay multiple freelancers every month, and Stape simplified that workflow for us. Everything is in one place, and payouts are consistent. Support helped us quickly when we had a timing question.

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Incompetent

Incompetent, irresponsible actions when dealing with salary transfers. Poor grammar of agents indicates low standards. Never ever trust this company with you finances.

January 12, 2026
Unprompted review
Kleos logo

Reply from Kleos

Elena, thank you for your feedback.

We’re sorry that this situation caused frustration. At the same time, to clarify, the issue arose because the last name in your profile did not match the one in your bank details. Our support team assisted you throughout the process to identify and correct this discrepancy so the transfer could be completed successfully.

We understand how important smooth salary payments are and always aim to help resolve such issues as quickly as possible

Rated 5 out of 5 stars

Stape is always clear and helpful

We’ve been working with this company for a while now, and it’s been a really smooth experience. The Stape help businesses around the world accept payments from clients, and they do it in a way that’s fast, flexible, and reliable.

One thing that stands out is how quickly they respond to any questions or issues. The Stape support is incredibly fast, almost instant, and they’re always clear and helpful. Payments are credited right away, and there are multiple ways to receive funds depending on what works best for your setup. They’re also great at adapting to different types of deals and business models, which makes things easier whether you’re just starting out or running a large operation.

They seem to work with just about every kind of business out there, from freelancers to big companies, and they treat everyone with the same level of care. I also really appreciate how they handle local regulations. In each country, they provide all the necessary documents like invoices and service confirmations, fully aligned with local laws. That kind of support is rare, especially when compliance can be so complicated these days.

Overall, they’re genuinely focused on making things easier for their clients. I hope Stape keep growing and adding even more useful features. They’re already doing a great job, and I’m looking forward to seeing what they come up with next.

October 21, 2025
Rated 5 out of 5 stars

Easy way to receive your salary

Writing as a employee. My company chose this service to pay me salary in the currency, but based on my personal experience service is great, money coming to thee account within a few minutes, no any hidden commissions. Plus you have all documents to show them to Tax office.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

thestape

Great worldwide service. Easy to use. Great support team. All problems/questions solved with speed of light. Using this service about a year. No any problem.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and experience

I do like the experience Stape provides:
- Fast wire transfers (takes just a few hours in my location).
- Good currency exchange rate.
- Responsive and helpful customer support solved my issues quickly.

All-in-all, it 5 out of 5, good work!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Already the second month receiving the payments via following platform, so I decided to leave a review.
Used Solar and Deel previously, but lately they were not able to resolve my case and those guys did! Add on top user-friendly interface and fast payouts. So if you're looking for a payroll service for international payments, it's worth paying attention to this project.

January 14, 2025
Unprompted review
Kleos logo

Reply from Kleos

Words are powerless to express our gratitude. We will do our best to deliver great service in the future.

Rated 5 out of 5 stars

Top notch service

The best payout service for freelancers and contractors. Super friendly support. Reliable commission rates. Great UX. Predictable payout timing. So highly recommend to work with

February 6, 2025
Unprompted review
Kleos logo

Reply from Kleos

Thank you so much for your feedback. This is the best award for the whole team!

Rated 5 out of 5 stars

Freelancer-friendly payouts

Stape has been a game-changer for my freelance work! Recently, I had a client abroad facing payment issues, but Stape made the process smooth.

Plus, their responsive support team ensured any queries were quickly resolved. With Stape handling payments securely, I could focus on my work with peace of mind.

Highly recommended for freelancers working with international clients!

February 25, 2024
Unprompted review
Show reviews in all languages. (63 reviews)

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