Klick Direct Limited Reviews 98

TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 5 out of 5 stars

Klick Direct have been fantastic from start to finish. I sent an enquiry before i purchased from them and I got a speedy response to e-mails in quick time very informative and helpful. Delivery... See more

Rated 5 out of 5 stars

I received my package yesterday, initially I was not very happy as the parcel did not contain the link removal tool, however the company emailed me back straight away apologising that it had not been... See more

Rated 1 out of 5 stars

Watch ordered on 19th October, email confirmation of order received and informed the order would be processed in 2 days. No watch ever received; no dispatch email received, no response to emails, tel... See more

Rated 1 out of 5 stars

I bough watch 3 days ago I pay for express delivery and is still in process… This number what is on there website doesnt work so I can not even spoke with customer service.. 3 mails not respond …... See more

Company details

  1. Watch Store
  2. Perfume Store

Written by the company

Our mission is pretty simple. We’re committed to bringing you the top global brands in watches at affordable prices. With over 30,000 happy customers served over ten years, Klick Direct is your go-to shopping experience whether you’re searching for a new watch for yourself or looking for a special gift. We offer our customers an incredible range of watches, stocking hundreds of watches from all the top brands. From your everyday watches to our premium choices, such as Hugo Boss, Emporio Armani and Michael Kors, all our watches are authentic and brand new. We source our watches from quality stockists of all watch brands, so when you purchase with us, you can be confident that you’re getting the real deal. We also stay on top of new products in the market, so we can bring you the latest trends. Whether you want the newest style, or one of our classic watches, you will find the watches you need here.


Contact info

3.0

Average

TrustScore 3 out of 5

98 reviews

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Rated 1 out of 5 stars
Klick Direct Limited logo

Reply from Klick Direct Limited

Thanks for the review Kayleigh. We work so hard to please our customers and build a great trustpilot rating. You ordered your watch on the 19th May and Royal Mail attempted to deliver your parcel on the 21st May your tracking is here GQ715866802GB, It would have been great to contact us to help you rather than leaving a 1 star review.

Kind Regards
Klick Support.

Rated 1 out of 5 stars

I ordered a Michael kors watch it came…

I ordered a Michael kors watch it came in a Hugo boss box and Instructions

May 24, 2022
Klick Direct Limited logo

Reply from Klick Direct Limited

Thanks for leaving your review Farrah. Watches are loose and then picked and packed by our fulfilment team. This could have been resolved by simply getting in touch and the correct box been shipped out.

Kind Regards
Klick Support.

Rated 1 out of 5 stars

I ordered a watch not too long ago

I ordered a watch not too long ago. When it arrived the quality didn’t feel right. After wearing it a couple of times a screw came out. I have contacted customer service as I had the watch less than a month before the happened and no one has got back to me. I am very disappointed with this service and definitely won’t be recommending.

May 12, 2022
Klick Direct Limited logo

Reply from Klick Direct Limited

Hi Baila.

We are sorry to hear that, I cannnot seem to find any email from you, For further assistance please contact help@klick-direct.com

Kind Regards
Klick Support

Rated 5 out of 5 stars
Klick Direct Limited logo

Reply from Klick Direct Limited

Hi Baila.

We are sorry to hear that, I cannnot seem to find any email from you, For further assistance please contact help@klick-direct.com

Kind Regards
Klick Support

Rated 5 out of 5 stars

I received my package yesterday

I received my package yesterday, initially I was not very happy as the parcel did not contain the link removal tool, however the company emailed me back straight away apologising that it had not been put into the package and that another one would be sent out. I also was not happy that the package clearly marked as fragile was dumped over my 6ft gate by the delivery company and I didn't notice the email until late at night, the watch was freezing cold and the Box was wet. The company have offered me a 20% refund. I am happy with the watch that I received.

April 24, 2022
Unprompted review
Rated 3 out of 5 stars

Hugo boss gents watch

Ordered a Hugo boss gents watch , although it was delivered brilliantly , I didn’t seem to have any order number or confirmation of the order / delivery sent to my phone , otherwise 5 stars thanks anyway as watch ordered was a present and gratefully received

April 8, 2022
Klick Direct Limited logo

Reply from Klick Direct Limited

Thnaks for the review Malcolm, Sometimes your order confirmation goes into your spam folder. We are glad the watch was recieved well and look forward to your next order.

Kind Regards

Klick Support.

Rated 1 out of 5 stars

AVOID!

AVOID!!
Ordered a Hugo Boss watch, got no confirmation email, I had to look for my order and when it arrived it was absolutely fake!! Emailed them and of course never got back to me!!! Their phone number doesn't work.

April 6, 2022
Klick Direct Limited logo

Reply from Klick Direct Limited

Hi Eva.

Thank you for taking your time to leave a review i am sorry you are unhappy with your product however every item we sell is 100% genuine. Your email was responded to by a member of our team on Monday at 13:23 it may have gone into your spam folder. You are more than welcome to return your item for a full refund.

Kind Regards

Klick Support

Rated 1 out of 5 stars

Unfortunately the wallet did not seem a…

Unfortunately the wallet did not seem a genuine product.

March 24, 2022
Klick Direct Limited logo

Reply from Klick Direct Limited

Hi.

All the products sold are 100% genuine, Im sorry that you are unhappy with your purchase. You are more than welcome to return it for a full refund.

Regards

Klick Support

Rated 1 out of 5 stars

Ordered 2 watches as a gift which were…

Ordered 2 watches as a gift which were never delivered. Phone number is invalid which sent alarm bells ringing. I emailed them many times only to be ignored. I attempted to contact them through Facebook messenger only to be told my items had been dispatched but they could not provide tracking details. After waiting days nothing and beyond the date I needed to gift them I asked for a refund, Im still waiting and it has been several weeks. You will never receive a reply to your complaint. Completely fraudulent company, you will never receive your items or your money back. I will be reporting them to the police and any other authority.
Update following the companies reply:
No they have not refunded me yet, Barclays have covered me through their insurance and are pursuing Klick Direct for my refund or items which I have in writing from them so yet another fraudulent lie by the company.

March 19, 2022
Unprompted review
Klick Direct Limited logo

Reply from Klick Direct Limited

Hi Mehdad.

Thanks for the review, You placed an order then contacted your bank to dispute the payment, So we refunded your order and the case was closed.

Kind Regards

Klick Support.

Rated 1 out of 5 stars

Received the wrong delivery

Received the wrong delivery, wrong watch. It was a birthday present and had to go and get a new present very inconvenient.

February 23, 2022
Klick Direct Limited logo

Reply from Klick Direct Limited

Hi Amal.

We are very sorry we sent out the wrong product i understand that this was a birthday present we will endevour to improve this in the future.

Regards
Klick Direct

Rated 5 out of 5 stars

Great service

Great service, was delivered very promptly, i was uncertain after reading some negative reviews, but amazing service! Will definitely be useing again

February 17, 2022

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