Klira Reviews 

286
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective skincare products and bespoke daily routines that noticeably improve skin texture, reduce fine lines, and provide a healthy, natural glow. People also appreciate the exceptional customer support, noting that the expert team offers prompt guidance, helpful advice, and genuinely caring personalized care. Some reviewers were not happy with the formulas, mentioning that the active treatments caused unexpected severe dryness, uncomfortable burning sensations, and painful skin irritation. Consumers also noted that adjusting the subscription or dealing with ongoing adverse skin reactions proved challenging without receiving adequate resolutions from staff.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the skincare formulations have significantly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the skincare products leave... See more

Customer service

Reviewers express high satisfaction and positive appreciation regarding customer service. Consumers... See more

User experience

Users describe positive interactions with user_experience, highlighting a simple and streamlined daily... See more

Staff

Customers report appreciation for the staff, highlighting prompt assistance, expert advice, and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m 62, I’ve had a skin condition pora keratosis /DSAP for a couple of years now . Slightly raised circles , not itchy or sore , on my shins . After investigation and recommendation from St Thomas... See more

Rated 5 out of 5 stars

I’ve been using Klira for a little while now, and I can honestly see a real difference in my skin, especially in the texture and the appearance of my pores. The products feel gentle yet effective,... See more

Rated 5 out of 5 stars

I have been using the klira product for around 2 months now. It’s absolutely amazing!! My skin feels so smooth and has a natural glow. I’m starting to notice my fine lines are starting to smooth o... See more

Rated 5 out of 5 stars

The team at Klira have been exceptional. I have been using Klira The Special for over 2 years. The journey from diagnosis to delivery and review has been outstanding. The Special has vastly improved... See more


Company details

  1. Skin Care Clinic

Written by the company

Incredible skin doesn’t come from guess work. What a friend uses isn’t important. And latest does not mean greatest. What does work? A Special cream prescribed and custom-blended for you with the right ingredients, at the right dose, in the optimal base. Dr Emma Craythorne has created the concept of SkinSizes and an online diagnostic that decodes your skin in a meaningful way, enabling Klira to deliver a rigorously researched, tailored routine and formula. We can reveal your best ever skin. No hype, just results. Your skin, decoded.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(286)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Luxe products and great customer service

The packaging is lovely and sleek, the products are really good i've received several compliments and today someone mistook me for being much younger than i actually am which i'm thrilled about. The customer service team are also really helpful and friendly.

January 8, 2025
Unprompted review
Rated 3 out of 5 stars

Happy with the skin treatment so far but treatment reviews are non existent

Happy with the skin treatment so far but treatment reviews are non existent. I used to subscribe to a cheaper company (Dermatica), they got in touch regularly to ask how things were going and asking for photo updates to check everything was okay. I expected at least the same if not more from Klira (being more expensive) but there has been no check ups from them at all, which seems poor for the price. I am going back to Dermatica.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

I used Klira for nearly 9 months

I used Klira for nearly 9 months. My skin was a mess nearly all of the 9 months. I knew there would be some adjusting, but this was much more. Every issue I had, Klira advised me to use different products, which made my skin so much worse. Different people replied to my emails, giving me different advice contradicting the previous person. I sent endless emails, questions, and photos. But, kept being told to persevere and that my skin would improve. Ended up going to the doctor who was shocked at my skin and the advice I had been given.
Endless issues, spent a fortune both in Klira special and other products. A week off Klira and my skin is so much happier.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Happy skin at last !

I have been using klira for 6 months, my skin is the best it has ever been.
I am 63 yrs old , have always looked after my skin , but never found my happy place with my sensitive reactive dry skin.
Since using klira my skin is calm , less redness, no flushing and feels great .
The derm team keep in contact with you to ensure everything is ok .
Thank you klira team.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to wait until I reach my 3…

I wanted to wait until I reach my 3 months with Klira but I couldn't wait because I just have to praise the customer service team that works at Klira - each case is taking seriously and they take time to investigate and give a proper reply to your individual needs. This rarely happens nowadays and I just want to say huge huge thank you!

On top of that I can also leave my comment regarding the Klira special. I'm using it just over a month now and I can see huge improvements already from within. You can just tell that the job Klira special is doing it's not just on the surface level, it's actually working within deep layers of the skin, making it adapt, heal, transform and I love to be part of this journey - I love seeing gradual results, rather than a temporary quick fix - this is truly an experience and I'm excited to see how my skin continues transforming in the next months.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Product, Amazing Customer Service

I've been using Klira for a few months now, and I'm blown away by both the results and the amazing customer service from the dermatologists and the team — especially Sarah. I've noticed such a positive change on my face, so much so that friends and strangers have commented on my glowing skin. I have asked for the dermatologist's recommendations for increasing my prescription's strength, which has seen an even greater impact on my skin. I have had quite sensitive, dry skin in the past, chronic eczema coupled with sun spots, and I've found that the actives have not irritated my skin at all due to the gradual dosage. My sun spots have improved significantly as well. Safe to say I highly recommend this brand!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

I started using klira about 2years ago…

I started using klira about 2years ago after suffering with rosacea for 20 plus years this product has changed my life can't recommend it enough well worth every penny and as a company you can get in touch with them anytime they always get straight back great customer service

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous product fabulous customer service

I’ve been with Klira about 9 months now. The change in my skin is huge. It’s smoother, less pigmented and looks rather nice ! Their approach isn’t a one size fits all, it’s very personal and there, are I think, 9 different skin types you could be, not just the usual 3. The customer service is second to none. Personal replies from dermatologists with up to date excellent advice. Lots of recommendations and they really take the time to listen and engage with you. Yes, it’s a little bit more than some companies but with that you get a product to suit your own skin from thorough analysis and you get a fabulous customer service experience. They moved me through the different strengths of Tret regularly checking in with me. I don’t have any regrets and I am seeing changes in my skin.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

I am now 6 months in to my Klira…

I am now 6 months in to my Klira journey and can definitely see an improvement with pore reduction and a generally fresher skin tone. It's definitely worth the investment and the expert dermatological support is a huge asset. I am looking forward to even more improvement over the coming months

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

My skin has never looked better

My skin has never looked better. It's all down to Klira. I have tried everything and spent ££££ since my teens trying to sort it out. This has been a game changer for me and given me a huge boost. For the first time in my life, I'm confident in my own skin.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Love the personal approach of Klira

This is far from my first experience with prescription skincare products. And I was truly impressed with the stage of choosing the right product for me. First of all I was asked much more questions to identify my personal skin needs. I consider myself to be well educated in the field of skincare and do research on new products and techniques. Obviously I own lots of products but didn’t have anything they recommended to use to accompany the prescribed treatment. So I have sent the list of items that I already have and think will go as well as the recommendations. And here is a massive difference of Klira from other firms. I have received a reply which made perfect sense. No matter how informed I am as a user I can’t be better than a professional. Considering that Klira doesn’t make any profit on recommendations I was impressed with the amount of support that was offered.

As for the product itself, it was formulated especially for me. Not only the actives and the dosage but the base itself was chosen to benefit my skin. To my surprise there were no irritation or burning sensation that comes with skin adjusting to tretinoin. And I almost have used up my first bottle.

I didn’t expect any results so early. Four weeks is nothing to write about when it comes to skincare. But I definitely see little improvements.
And the routine itself became so much easier. 3 steps in the morning and 3 steps in the evening.
My dry menopausal skin loves Klira. And I recommend this firm. They don’t cut corners and take their time to understand the needs and develop the right product!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

fantastic experience

I had a fantastic experience! The dermatologist personally reached out to ensure the ingredients were suitable for my skin. My parcel arrived on time, and I was impressed by the beautiful glass dispenser included. Highly recommend!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Product

I discovered Klira by mistake really, but really glad I did, what a difference it has made to my unhydrated skin (due to illness) I know it is rather on the pricey side but it is really worth the money and I would recommend Klira to anybody. Well, and as for the customer service what can I say about Sarah, what a lovely, helpful, knowledgeable lady. Absolutely nothing was too much trouble. She came back with answers to my questions so quickly. Fabulous.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent derm team

Really helpful support from the derm team when my skin started protesting after I used too many actives. It’s worth the extra money for this product because it lets you simplify so much of the rest of your skincare routine.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Clear, calm skin at last

Klira has made a great deal of difference to rosacea-sore, sensitive skin. I wanted to use a retinol but they have always been to harsh - not so with Klira. Klira also adapted my serum blend as my skin changed. So many complements about my complexion which looks clearer and healthier than ever. I strongly recommend Klira.

September 13, 2024
Unprompted review

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