Kmart Australia Limited Reviews 35

Useless online chat service, doesn't work

Nothing special to mention about but then nothing adverse to say either.

Regular online purchases very impressive fast delivery & likewise great value for money on their product range and would rate them 5 stars all day & more if I could!
Missing 2 stars relates to excellent Anco stick vac purchase where k Mart won't stock spare replaceable batteries which are unavailable in NZ & Australian distributors can't/won't supply batteries to NZ because of Aus postal laws. - So when battery degrades & weakens the Vac becomes a throwaway vac destined for landfill! - K Mart should offer an option to purchase a spare battery with every unit sold & with each charge on full boost lasting only 12 minutes with a 5 hour recharge period, - then would expect most would purchase. Other suppliers offer spare batteries for around $50
Also unable to Post my review on K Mart website which begs the question "Why are all own website reviews so good in contrast to the bad reviews on this site?"

Toaster needed replacing so went into KMart Whangarei, found the toasters but not the one listed online as in stock. Checked my ph in-store to show the staff member who then told me they couldn’t bring them out because the shelf was too full of the plastic toasters. I then went to another staff member, an older lady, who promptly went and got a trolley load of them. 4 stars for the service and lack of staff training. I would like to give 0 for being called Karen for showing the website to the first staff member. Toaster was exactly as described.

I brought a lego set, which I would have liked have kept for collection. It arrived wrapped in a very thin cling layer of plastic only. I made a complaint only to be told, basically "too bad how sad", they don't consider it damaged, I can return to a store (Yeah right - can't guarantee the product will be stocked). One side of the box is completely crushed in. It would be nice if this could be retuned via courier and a better packed one sent out. I would not mind but a week later my other order of sheets, duvet, blanket arrived in big box, with air bags ...... What the heck. Lesson learnt - I will never buy Lego from here again - The Warehouse, ensure all items are well packed - and arrived perfect - unlike Kmart ..... As Rain man said ...... Kmart sucks!

Placed an order for an item marked as "Just landed". 15 minutes later I receive an email telling me it was cancelled because it was unavailable. The website still shows the item as available. The email explains they'll give me money back in 5 days. I lodge a query with their automated chat. No response from the chat whatsoever. It was clearly unattended.

I emailed them with my concerns. They send a cut and paste reply suggesting that the item sold out in the 15 minutes between my order being placed and the order being processed, but was restocked in the 5 minutes after that.

Basically, they are, in my opinion, operating a corporate fraud here. They accepted money for goods/services they never intended to supply, provided misleading/false information about the availability of the product and refuse to refund the money in a prompt manner.

I strongly suggest anyone wanting to purchase products from them do so in-store. Their online operation is untrustworthy.

Would be 5 stars if the store ever ever ever once in there life picked up the phone on any of there 5 lines because they dont 2 stars.

Every single time my wife and I order from Kmart online, some of the items are cancelled and refunded. This particular time was about a month after making the initial order. Every other online retailer seems to be able to have accurate stock on their eCommerce platforms - why don't you?

Even when building a cart. Adding items to the cart sometimes makes other items out of stock, only to appear back in stock when that item is removed again. This is a repeatable problem. Sometimes selecting 2 of the item instead of one makes it come back in stock. Your website is potentially irreperably broken.

I was looking forward to teaching my wife how to longboard this summer, but those items were cancelled this time. I can see that they are in stock at two stores, and the listing says "back in stock online soon".

I personally will never order from Kmart again, it's simply too unreliable, and you never actually know what you'll end up receiving.

For such a big business, you would expect their website to be up to date and work well. Their system for online orders is ineffective at best, and very frustrating for customers. If you add things to your cart that are marked as available, they will suddenly become unavailable. And it can take weeks for them to let you know a product you ordered is no longer available and refund your money.

Took 3 items in for a refund on 20/07/21, they only refunded me for 1 of the items. Have been trying to get my refund since! They don't seem to be phased that it's been a month. Worst customer service experience I've ever had.

In-store afterpay would make things so much easier, if everywhere else can do it I’m sure they can

Great products. Very affordable.

Areas in need of improvement by Kmart NZ online
.. less stars as let down by poor packaging .. or total lack of any packaging around breakables in the past .. china loose in box banging on other items arriving damaged and awful customer service on line. Hopeless.
So why any stars .. they have Some cool stuff at cheap prices .. and what is good and not broken on arrival is what I gave stars for.
But think carefully before buying loose china or glassware. it comes in a box with items unwrapped at bottom of box and bubble air bag on top ..so no protection at the bottom and nothing to stop things moving around breaking each other .. this has happened.

I am very impressed with the speed of delivery and quality of items for my recent order with Kmart NZ.

The online shopping platform is simple and user-friendly. My only gripe is that the website allowed me to add items to my cart, only when I opened the cart a message appeared stating products were "sold out online".
If products are sold out online, these should not be able to be added to a shopping cart. There were many products unavailable online, which I had to remove from my cart and seek alternatives for - a tedious process. It seems that stock-outs are an ongoing issue. I hope that they work on this.

Overall, I am happy with my experience and the products received, and would purchase online again.

Impressed with the free delivery and cheap prices. Very happy with my microwave, frying pan and grater and my girlfriend was happy with the earrings I got her (removed the packaging and she thought they were a lot flasher than they cost. I wish was a Kmart closer to mebut very happy with buying online deal. Arrived quicker than I expected.