KMS Tools & Equipment - Abbotsford Reviews 132

The extra effort made by a staff member to help me in the return of a defective product, to determine that even if I got a new one to replace the defective unit, I would end up with the same problems.

Very good and professional service.

Very high-quality tools and Very helpful and friendly staff particularly Kayla M who is one of those wonderful staff who works at Abbotsford location. Other retailers should learn from KMS Tools. It is gold standard retailer in my opinion. I always shop my tools from KMS Tools, here you can find Very expensive tools that are great quality and value for their high price as well as find some what less expensive but still work able and useful for their value. Highly recommend it.

The staff was very knowledgeable and helpful.

There are people there that can answer my questions

Great customer service, helpful and friendly staff, great prices!!

Item was shipped in a timely fashion with no charge.

Helpful staff and generally good selection of tools available.

Great store, well organized and excellent staff.

Exactly what I ordered and delivered when it was stated.

Great staff, and the only place in ton for a lot of hard to find tools.

I have been waiting for a guard for my joiner since March. Been promised delivery several times,told it was ready for pick up and upon arriving at store discovering it isn't in yet. It is a bit of a drive for us coming from Maple Ridge so this is getting very frustrating. It would have been a nice gesture to at least offer me a discount on my next purchase, but nothing? Still getting absolutely terrible comunication from the Abbotsford store. Still waiting as of Aug 16th?

Everyone from start to finish was awesome. Brett is extremely knowledgeable very helpful and had my product out the door the same day.

On entering store sale person found item I came for plus more.
Hard to find knowledgeable people theses days
Thanks

The staff at KMS are great! Jonathon Williams in Abbotsford, is professional and quick to respond; thanks, Jonathan!

The store employee was very helpful, so I found exactly what I needed

Great prices and friendly, helpful staff

Bought a part for my plasma cutter. Salesperson told me Miller products weren't very good and KMS would be phasing out supplies for them. I told him the model of my unit and he sold me a drag cup that turned out to be incorrect, it would not fit my older Miller plasma handle. Wasted my time and I had to drive back to return the part. Sounds like you don't want me to come to KMS for Miller welding parts and supplies anymore. Fine by me.

I received my order right on time was happy with the service.

The customer service is unmatched. They are constantly working on upgrading the training for their employees and it shows. There is definitely different levels of experience throughout the staff but you can always find someone who has the expertise that you need. The warranty is better than the big box stores and you get a straight answer when you ask about quality issues.