I ordered 2 products from KMS Calgary. 1 was available immediately, while the second would be transferred from another store in a week or so. KMS had no problem holding the first until the second a... See more
Company replied
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See what reviewers are saying
Always great experience when I go to KMS in Calgary. On my latest visit the staff was very helpful in finding a particular saw rather than just telling me the aisle, which is what I had asked. The c... See more
Company replied
Wendy at cash is awesome friendly and quick like lightning. Also Wilburn is a living legend, always eager to help me find whatever I need and often has great suggestions for my next tool or acce... See more
Company replied
Everyone I spoke to at KMS Tools in Calgary, both on the phone and in person, was incredibly helpful. They answered my long list of questions thoroughly and with great patience when I didn't know an e... See more
Company replied
Company details
- Tool Store
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Contact info
6311 Centre Street SW, T2H 0C7, Calgary, Alberta, Canada
- 403-457-3537
4.4
Excellent
185 reviews
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are always very friendly and…
The staff are always very friendly and helpful.
August 9, 2023
Reply from KMS Tools & Equipment - Calgary
Thank you for your positive feedback. We're glad you had a satisfying experience with us at KMS Tools & Equipment.
Knowledgeable Staff and Great Products
Knowledgeable staff, great products and reasonably priced tools and equipment.
July 15, 2023
Reply from KMS Tools & Equipment - Calgary
Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.
Helpful Clerks
The clerks are so helpful. They have found items that I thought were sold out.
July 29, 2023
Reply from KMS Tools & Equipment - Calgary
It's rewarding to know you had a good experience with us. We look forward to serving you again.
If it a brand they handle they will go the extra mile for by ordering it.
The clerks are friendly, the pricing is always good and I just find everyone is helpful.
June 4, 2023
Reply from KMS Tools & Equipment - Calgary
Your satisfaction is our priority. We appreciate you choosing KMS Tools & Equipment and sharing your thoughts.
The place I like to check first
Good selection of tools. Easy to figure out from the website whether what you need is in stock. Helpful staff, good prices. No fee to become a "member" and get the discount, just your name and phone number IIRC, and there's been no misuse of my phone number. If I'm looking for tools, I always check the KMS site first.
August 1, 2023
Reply from KMS Tools & Equipment - Calgary
Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.
Staff are friendly and knowledgeable
Staff are friendly and knowledgeable
They showed me where to locate the items I was looking for
July 10, 2023
Reply from KMS Tools & Equipment - Calgary
Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.
Great service!
Great service from a friendly and knowledgeable staff. One of the best selections of brand name tools and machines that I've ever seen in a store!
August 1, 2023
Reply from KMS Tools & Equipment - Calgary
Your positive feedback is much appreciated. We're glad to be of service. Thank you for choosing for KMS Tools & Equipment.
If you need tools this is the place to go ! The staff makes the Store !
The employees are what make this location a good place to go for information and the right tool to do a job!’
August 16, 2023
Reply from KMS Tools & Equipment - Calgary
We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!
Helpful staff efficient checkout and…
Helpful staff efficient checkout and great location.
June 23, 2023
Reply from KMS Tools & Equipment - Calgary
Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.
The right tools and various price…
The right tools and various price ranges. Knowledgeable staff who care about the product and customer.
July 22, 2023
Reply from KMS Tools & Equipment - Calgary
Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.
I like shopping there however they have…an inventory management problem
I like shopping there however they have a problem with inventory management. Sale items are frequently sold out and not available when I go to the store
August 2, 2023
I ordered auto parts that took over 6…
I ordered auto parts that took over 6 months to arrive, by then I had sold the truck… Since posting this review KMS has reached out and given me additional credit to offset the inconvenience
Update: the credit never materialized, dropped rating back to 1
June 29, 2023
Reply from KMS Tools & Equipment - Calgary
Hello Mike
We can understand your frustration with long backorders. Unfortunately sometimes our suppliers are unable to provide accurate or timely lead times. It sounds like we missed the mark on our communication on this with you.
Normally backorders are filled relatively quickly and our communication is up to date so you are notified with accurate information. We appreciate your business and hope this experience has not discouraged you from shopping with us.
Update: Hi Mike, I see in our system a credit was added to your account on Aug 24th 2023. It is still there and available for you to use.
Thank You
The KMS Tools Team
Honest to Goodness reliable service.
I got exactly what I was expecting to get. The service at this location is simply the best. I recommend anyone who appreciates friendly service, to visit this business. Lastly, I've shopped at this KMS Tools & Equipment for many years and will continue to do so. Thank you. Hector McGrath (Inspector Hector).
June 29, 2023
Reply from KMS Tools & Equipment - Calgary
We appreciate your support and thank you for sharing your experience at KMS Tools & Equipment!
Excellent customer service
Excellent customer service, knowledgeable staff, wide selection of products at affordable prices
August 14, 2023
Reply from KMS Tools & Equipment - Calgary
Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.
Non professional
Positioned as professional tools sellers KMS not even close to this rank. My back order for Milwaukee voltage tester was dragged 3 months and as a result (after 3 appearances in Calgary store and discussions with customer service and store manager) I decided to cancel this order. I returned all tools purchased from KMS and asked to unsubscribed me from KMS member and email as well.
April 5, 2023
Reply from KMS Tools & Equipment - Calgary
Hello Val
We apologize for the experience you had ordering this item from us. This item is on a long term backorder from our supplier due to manufacturing delays. Sometimes these situations are out of our control and our supplier may not give us accurate or up to date information.
We understand this can be frustrating. We strive to provide accurate and timely communication on backorders and it sounds like we missed the mark on this one.
If you would like to shop with us again please reach out to the Calgary Store Manager. We have a vast supply of in stock items in our catalog and most backorders are filled timely.
Thank you
The KMS Tools Team
I ordered two pipe stands and only…
I ordered two pipe stands and only received one. I'm still waiting for the other one ....Can't really do anything with just one pipe stand, you need two.
August 14, 2023
Reply from KMS Tools & Equipment - Calgary
Hello
It seems we only had one pipe stand in stock at your local store at the time of your order. We are sourcing the second one from another KMS Tools location. We do our best to keep our stock levels up and as a service to our customers we offer free transfers from other stores when we happen to not have what you need.
We are following up with your item and will make sure we contact you as soon as it is ready for pick up at your selected store.
We appreciate your feedback.
The KMS Tools Team
Friendly staff with tons of variety but…
Friendly staff with tons of variety but make sure your credit card is paid off because there’s always something that you miraculously need !!
August 4, 2023
Reply from KMS Tools & Equipment - Calgary
Your kind words are greatly appreciated. Thanks for making KMS Tools & Equipment your choice.
A wide range of in stock tools.
August 16, 2023
Reply from KMS Tools & Equipment - Calgary
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
The best tool store in Calgary
I always get my questions answered and leave with what I come for. Jay in Calgary is a wealth of knowledge and information, he is very helpful. KMS is my go to tool store. All the staff are very friendly and helpful
July 20, 2023
Reply from KMS Tools & Equipment - Calgary
Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.
Country Rich Craft Homes Ltd loves Kms tools
It’s a great place to shop if you’re running a construction company like we are. They post deals monthly and have everything we need tool wise in one location. We also own a 1969 gmc and we use the c.a.r.s section that they have for replacement parts.
August 16, 2023
Reply from KMS Tools & Equipment - Calgary
Your words are encouraging and much appreciated. Thanks for making KMS Tools & Equipment your choice.
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