This is a great place to buy tools. One guy there, David, is super knowledgeable - goes "above and beyond." He makes very good suggestions, and doesn't come off as a "salesman" at all.
Company replied
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See what reviewers are saying
A thank you to Sharron for helping me find the perfect solution for applying a little bit of oil to difficult places to reach on my sewing machine. She headed off to the woodworking area and located... See more
Company replied
I have shopped at KMS for over 15 years, in Coquitlam, Langley, Victoris, and now Nanaimo, and the Nanaimo sttore is top of the list. The staff are friendly and very helpful. This visit I was looking... See more
Company replied
I went to KMS for warranty work on a Milwaukee tool I purchased from KMS. Somehow, all my information was missing from the computer. Ok, fine, how about a serial number search? Nope. I indicated the s... See more
Company details
- Tool Store
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
KMS Tools & Equipment is an industrial distributor of tools and equipment with 16 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!
Contact info
Wellington Road 4900, V9T 4B8, Nanaimo, British Columbia, Canada
- 250-824-2442
4.7
Excellent
65 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff
Tried to find a specific bandsaw blade in store, we could not find it, a few days later I was going to do a online order but thought I would phone and see if they could check in store. I phoned, talked to Russ, he found it about 15 minutes later, phoned me back and set it aside. Excellent customer service
August 16, 2023
Reply from KMS Tools & Equipment - Nanaimo
Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.
Customer service is excellent
Customer service is excellent. Cheerful at the checkout counters, and very helpful. Brayden in Nanaimo Is especially attentive to my needs, and returns phone calls almost immediately. He goes the extra mile for his customers. Thank you KMS tools.
August 16, 2023
Reply from KMS Tools & Equipment - Nanaimo
It's rewarding to know you had a good experience with us. We look forward to serving you again.
there are still employees that go beyond
team member Kaia delivered on promise to address some account issues. first time in a long time that someone did something above the minimum required.
August 15, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.
Reply from KMS Tools & Equipment - Nanaimo
We appreciate the great feedback! It's rewarding to know you had a good experience with us. Thanks for choosing KMS Tools & Equipment.
Fast service and great products
July 31, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for choosing KMS Tools & Equipment. We're pleased to hear about your positive experience.
KMS Tools is like Harbor Freight of the North
The website is easy to use and the prices are fair for the Canadian market.
August 16, 2023
Reply from KMS Tools & Equipment - Nanaimo
Your support is valued. Thanks for trusting and choosing KMS Tools & Equipment for your needs.
Great selection in stock
July 19, 2023
Reply from KMS Tools & Equipment - Nanaimo
Your feedback emphasizes why we do what we do. Thank you for opting for KMS Tools & Equipment.
Reply from KMS Tools & Equipment - Nanaimo
Thank you so much for taking the time to leave us a positive review, Hartmut! We truly appreciate your kind words about our products and fast delivery. Your satisfaction is our top priority, and we're delighted to hear that we met your expectations. If you have any further feedback or questions, please don't hesitate to reach out. Thank you again for choosing KMS Tools & Equipment!
Fast pulling my order
July 30, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for taking the time to leave KMS Tools & Equipment a 5-star review, Brian. We appreciate your feedback and are glad to hear that your order was processed quickly. We look forward to your next visit!
Pretty convenient
Pretty convenient as they are just up the road. Sale prices are competitive but regular pricing is no different than other stores.
August 10, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for taking the time to share your positive experience with KMS Tools & Equipment, Ed! We are glad to hear that you find our sale prices competitive. We strive to provide a wide range of products at fair prices for our customers. We look forward to your next visit!
Always have everything I need
August 1, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for sharing your positive experience! We are delighted to hear that we consistently meet your needs. At KMS Tools & Equipment, we strive to provide a wide variety of products to ensure that our customers can find everything they require. Your satisfaction is our priority, and we appreciate your continued support.
Poor Stock on Some Items
Hi…mostly, I love your store:) Your staff has always been friendly and helpful! However, I find that most of the time if I am looking for something online, but I would like to see it in person at my local (Nanaimo) store, it is almost always “out of stock”. This happens much to often. Any chance of getting Nanaimo better stocked? My hobbies are pen making, various wood projects on my lathe, etc. Thanks for reading this! Cheers!
August 16, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you, Peter. We appreciate your kind review of KMS Tools & Equipment and hope you will visit again soon.
So far I’ve been very happy with the…
So far I’ve been very happy with the service and product!
August 2, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you, Darren, for sharing your positive experience at KMS Tools & Equipment! We are delighted to hear that you are satisfied with both our service and product. Providing excellent service and high-quality products is our top priority, and we are glad that we met your expectations. We appreciate your support and hope to continue serving you in the future.
Great products and very helpful staff
August 3, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for taking the time to leave KMS Tools & Equipment a positive review, Darryl! We're thrilled to hear that you found our products to be great and our staff to be helpful. We strive to provide excellent service and top-notch products to our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Over priced but good selection
While KMS has a great tool selection, the prices are EXTREAMLY high compared to other places in town.
August 1, 2023
What I wanted was in stock and mostly…
What I wanted was in stock and mostly on sale !! The girls at the desk were very friendly and efficient .
August 1, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for taking the time to share your positive experience at KMS Tools & Equipment, Doug! We're delighted to hear that we had what you were looking for in stock and that you found our staff to be friendly and efficient. We appreciate your kind words and hope to have the opportunity to serve you again in the future.
Verey helpful staff and good product selection
I have shopped at KMS for over 15 years, in Coquitlam, Langley, Victoris, and now Nanaimo, and the Nanaimo sttore is top of the list. The staff are friendly and very helpful. This visit I was looking for new ear defenders, and selected the Honeywell model VS130D, which are vvery comfortable and have a dB reducing rate of 29 dB.
August 16, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you so much for your continued support and for taking the time to share your positive experience with us. We're thrilled to hear that you found our Nanaimo store to be top-notch and that our staff provided friendly and helpful service. We appreciate your loyalty and look forward to seeing you again soon at KMS Tools & Equipment!
Great selection
Great selection of quality tools with competitive pricing, everything in one place. The only criticism that I have is that I was in the store for approximately 1 hour and not once was I acknowledged by any employee or asked if I needed help.
July 9, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you so much for your review of KMS Tools & Equipment! We truly appreciate the feedback and hope to see you again.
All around great.
Tons of selection, prices are competitive, Tool quality is good. staff is helpful. good sales, useful search function on website. This is now the first place I look for tools.
July 15, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you, James, for your positive feedback about your experience with KMS Tools & Equipment! We appreciate your kind words about our wide selection, competitive prices, good tool quality, helpful staff, and user-friendly website. We're glad to hear that you consider us as the first place to look for tools. WE look forward to your next visit!
Great customer service
Great customer service. Easy site to navigate if you’re an online shopper. Reasonable shipping times.
August 16, 2023
Reply from KMS Tools & Equipment - Nanaimo
Thank you for taking the time to leave us a 5-star review, Lucas! We're delighted to hear that you had a great experience with our customer service and found our website easy to navigate. We strive to provide a seamless online shopping experience at KMS Tools & Equipment for all our valued customers.
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