Part came fast but unfortunately it did not fit my DM tube 1.500 Titanium Tube x 1.375 ID Threads are 24 TPI. It appears each manufacturer has a different tube. This would definitely not hold solvent... See more
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This is a Chinese manufacturer and distributor. The Grade 5 titanium unit purchased blew up after a little over 100 cycles. Literally the biggest waste of money I’ve ever experienced. On top of that t... See more
Company replied
First rate people to deal with, recently had an issue requiring replacement parts and they were extremely prompt to respond and the necessary parts arrived quickly. Will definitely contact them first... See more
I was concerned of the quality do to the low price but took the chance anyway. There was some issues with initial shipping but I chalk that up to 2021 Covid, Christmas, current political situation. T... See more
Company details
Written by the company
solventrap shop is focused on developing safe and environmentally friendly solutions for cleaning firearms. We specialize in Solvent Trap & other cleaing technologies and proudly design, manufacture & assemble our products in Dallas, Oregon.
Contact info
United States
- kmwhisper.com
I have an issue with an order I am…
I have an issue with an order I am hoping to get resolved immediately.
December 20, 2021
Unprompted review
Shipping took forever, missing item, lousy customer service
Shipping took forever. I was told my order was shipped via USPS, when really, it was shipped via DHL e-commerce (the worst shipping service available). When it finally arrived (over two weeks after I ordered), not everything I ordered was in the package. I've been waiting three days for a response regarding the missing item, but have heard nothing. I doubt I'll order from KM Whisper again, nor would I recommend others order from them.
Update 12/17/21: the company is now sending the missing part. I’ll update again when it arrives.
Update: 12/28/21: the jig arrived on 12/24, just in time for Christmas. The jig is okay, nice and solid, but no bushing in the drilling hole to protect the jig from slips of the drill bit. Overall, the product seems to be well-made. The tube has some slight marring, but for the price, I'd say it was a reasonable purchase.
The company could still do a bit better with their communications. I'm thinking that this is a Chinese company (though the website seems to indicate it is based in the UK). I'll give them credit for making this right and increase my rating from 1 star to 3.
December 16, 2021
Reply from solenttrapshop
Hi, Chad
Sorry for the delay in delivery. There are too many orders during Black Friday, and some of the orders are indeed shipped by DHL. But the order shows that you only bought one tube. I don’t understand the missing items, and I don’t seem to have received your email. Please contact me kmwhisperofficial@gmail.com or online chat in the store
Very nice quality and great customer…
Very nice quality and great customer service! Will be back!
December 15, 2021
No honor among thieves....
Even though I cancelled my order within the 24 hour time period, I cancelled it in less than 10 hours, they claimed it already shipped and would not honor their no questions asked cancelation policy...
December 6, 2021
Reply from solenttrapshop
KMwhisper offers a “No questions asked”money-back guarantee. This means that you can cancel your order anytime pre-shipping. A 100% refund will be made if you cancel the order within 24 hours before the order is shipped out.
#1596 No shipment. 100% refund already
#1595 We did ship within 10 hours. So you can't cancel it, but you can return it
https://kmwhisper.com/pages/return-policy
Fast shipping and good machining of the…
Fast shipping and good machining of the parts 🇺🇸
November 14, 2021
Solvent traps preformed better than I…
Solvent traps preformed better than I expected and the products arrived sooner than previous suppliers I definitely would recommend this store to anyone who asked
November 3, 2021
Fast shipping
October 23, 2021
My order Shows Delivered
My order Shows Delivered, incorrectly, to Stockton California, yet I live in a different state.
I did receive my order, thanks KMwhisper
October 14, 2021
Reply from solenttrapshop
Hi, Sresco
I am sorry that I filled in the wrong tracking number, but I shipped it correctly, and it was delivered on October 14. AZTEC,NM .In/At Mailbox
Still waiting
I would really like to rate you all hire but you have not done anything since 10-04-21 but charge my CC, my order is still in the unfilled status.
October 13, 2021
Reply from solenttrapshop
Hi, Lewis
Some of the items in U.S. warehouses have been sold out. Shipping delay caused All Items will be restocked on October 17th. orders from October 1st to October 15th will be shipped on October 17th.
We regret this unfortunate situation over which we had no control and apologize for the inconvenience.
10/10 customer service, shipping, value, and quality
Great customer service, and fast shipping. Items arrived quickly and exactly as described and the quality is very good. I had some questions for them and they were very quick to reply and accommodating. I'll definitely be making more purchases from KMwhisper in the future.
October 13, 2021
Another satisfied customer
Debited my account, no communications and even with tracking number no information available on product that was ordered on the 2nd of October
After more communications everything worked out great! Product arrived and is as described. Thanks for being open and communicating. Will definitely buy from you again!
October 11, 2021
Reply from solenttrapshop
Hi, Tom
Expected to be delivered on October 13
2021-10-12 05:58
Chicago:2021-10-13 Scheduled Delivery Time (Local):2021-10-13
Very well built
Very well built, the one I got is heavy,but should last,tight tolerances, fast shipping,reasonable pricing,would definitely buy from this seller again...
October 9, 2021
About a month since I ordered and still…
About a month since I ordered and still waiting, not a lot of communication. I’d love to use the product but can’t exactly give a good rating until I get it 🤷🏼♂️
October 9, 2021
Unprompted review
Reply from solenttrapshop
Hi,Cody. I'm sorry about that, the 6-inch solvent trap has been restocked on October 10th. We have already shipped it immediately.
Still waiting
Product arrived. Design needs modification, but overall, not disappointed. Thank you very much.
Will use this site again
October 8, 2021
Unprompted review
Reply from solenttrapshop
Hi Rob
Again, sorry to keep you waiting. Some solvent traps that are not in stock will take about 14 days to ship.
2021-10-06 08:46, Arrived Shipping Partner Facility
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