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Rated 1 out of 5 stars

As soon as ordering placed our email provider shut down our account, this was due to unusual activity. Beware

Rated 1 out of 5 stars

Werelieve is a cheap chinese product hyped to be something wonderful. Don't pay more than £10 for this if you really must try one. Plain packaging; no product label or information; returns only to Ca... See more

Rated 1 out of 5 stars

If I could give a minus review I would. Poor quality goods. Only one size & slipped down my leg so absolutely useless. Feel that I’ve been taken advantage of by company that doesn’t care about their... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting company. I e asked for a refund and now face a constant barrage of obstacles. I purchased the knee product but before doing so I checked that this company had a UK address a... See more

1.6

Bad

TrustScore 1.5 out of 5

193 reviews

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1.6

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(193)

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Rated 1 out of 5 stars

Extraordinary claims

This review is written as per request of the Knee Relieve Support.

Because the advertising of the product makes some promises I found extraordinary, I contacted the Support, as they were the only written word contact found on the product minisite.

I asked the Support to guide me to research data or similar scientific evidence concerning the product and the claims made in its advertising.

I received this answer:

"KneeRelieve®, has developed a cutting edge knee compression sleeve innovation called the Ultra Knee Elite™. It is completely changing how knee pain patients treat their tendonitis, osteoarthritis, rheumatoid joint inflammation, bursitis, and many other knee conditions.

"KneeRelieve's creator, initially created the Ultra Knee Elite™ to solve his own knee issues which are meniscus and tendonitis for quite a bit of time. It got so awful at a certain point, that he could hardly stand on his own feet for 30 minutes. They are made to help reinforce and secure your knees without feeling inconvenience or distress.

"Medically approved, natural alternative to surgery, shots and medications.

"Please let me know if you have any more questions. They are currently on sale right now - (link removed)

"Plus, if you order now, you can take advantage of this discount code: KNEER15 to get 15% off your order. Avail it now!"

I then further inquired to see some research and especially to claims of "Medically approved, natural alternative to surgery, shots and medications."

I made an effort to be concise and polite. No reply has been made to this date.

Based on this experience I can not recommend this product. If the product marketing were to be based on pseudoscientific claims, such marketing is intrinsically untrustworthy and potentially harmful. Allegedly.

September 28, 2020
Unprompted review
Rated 1 out of 5 stars

Did not receive my order

My order was sent to my billing address— not my shipping address

September 27, 2020
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hello Lawrence,

We do apologize for the inconvenience. We checked on your order and it was delivered last Sept 25, 2020 on your address. If you are having an issue locating your parcel and you have already contacted your local post office to confirm with them, I suggest you email us back, and we would be happy to help you further.

Looking forward to your feedback.

Thank you,
Knee Relieve Team 💙

Rated 5 out of 5 stars

Customer service

I received my order and the Knee Relieve sleeves were to big. I emailed Knee Relieve and they replied very quickly, saying that a new pair would be sent to me. The customer service is great.

September 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience, she is a definite asset to your company!

September 25, 2020
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hello Joe,

Thank you for your feedback, and we are glad that you like the service that you have received from our company. 💙

Stay safe,
Knee Relieve Team

Rated 1 out of 5 stars

Will not provide an address for returns

I'm glad to see one review that says they shipped a replacement without requiring return of the replaced item. But BE AWARE that if they do require a return, they would not disclose the return address to me before buying this product. I wrote, "IF needed, to where would I have to send the returned product? What's the return address?" They responded, "We only give the details for the people who ordered." When I persisted, they wrote, "We have multiple warehouses around Asia and Europe, which we ship from according to our customers’ location." Their website says, "If you are not 100% satisfied with the Ultra Knee Elite™ and the service we offer - you are protected by our 90-day guarantee on all purchases. Should you have any problem at all then e-mail us at [their support email] for a fast response and no questions asked exchange or refund." Sounds like a good guarantee. However, I've been stung before by companies that require a return to a Chinese (or other overseas) address, which would cost more than the product is worth, making any returns or exchanges impossible.

September 13, 2020
Unprompted review
KneeRelieve logo

Reply from KneeRelieve

Hello Jan,

Thank you for your feedback, and we sincerely apologize for the inconvenience and confusion. You don't actually need to return the product to us if in case it did not fit you well or you need a replacement. You may keep the knee sleeves that you have received and all you need to do is to contact us for a replacement. Our customer support is open 24/7 and you can contact us via Email, Live Chat, and phone.

We have a 90-day money-back guarantee and you are protected by that as a customer.

Once again, we do apologize for the inconvenience and please do not hesitate to contact us if you have any questions.

Thank you,
Knee Relieve Team 💙

Rated 5 out of 5 stars

Old fashion customer service with a good product to boot.

What can I say, firstly the customer service is second to none and the product equally excellent. I purchased 2 knee supports, having taken up running recently.
The first sleeves I received were too big. After contacting knee relieve support, I was asked to measure my thigh and after reviewing my measurements, Michelle, a lovely lady from the company organised replacements to be sent out. They did not even require me to send the old sleeves back. I have now used the new sleeve and it really offers huge support to the knee cap when pounding cross country.
I would certainly recommend the product and the service of knee relieve. Thanks again Michelle for your great service and product 👍

August 24, 2020
Unprompted review

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