Knightspharmacy Reviews 56

Very good service, do appreciate it

I went into the pharmacy, and was greeted by James who was friendly and very helpful.
He was quick and efficient in his work, and helped me with all my questions and prescription
Thank you

So when you have obviously made a mistake you should not be blaming the customer ..
You should be more concerned about who you have handed prescribed drugs to in error .. not refusing to hand them to the person

You have come across very rude unhelpful with so lack of regard or thought of the implication of the error made ..

Pharmacist didn’t even know how to let me know how to raise my concerns regarding her and the error .. she gave me a number that is not in use

Excellent customer service from Knights Crabbs Cross, Redditch
Particularly like the text message to say medication is ready to be collected

Excellent service from Crabbs Cross pharmacy. Generally quick, always courteous and efficient, and I particularly appreciate the text I get when my meds are ready.

Rubery branch
Shame zero stars isnt an option.
Really poor service, especially first contact at the till where the person is dimissive and barely acknowledges you.
As one of my meds was out of stock was told id need to get my doc to change my medication which I didn’t want to do as have already tried several brands to find one that suited.
Didnt advise that i could have the script back and try elsewhere. When i found another pharmacy (thank you Rednal pharmacy ) who could order it, they advised me to ask Knights to return it to the spine and they would order it for me. Went back to Knights (as they never seem to answer the phone either) and asked them to do that, and was told I would have to return the other two items they had alreadydispensed to me.
Returned again for the third time to Knights and handed them back only to find that there was no need for those items to be returned as they were on a separate script.

Happy to never go in there again after using them for many years.Lost my custom forever.

Went to hollyhall chemist yesterday for our covid jab the wife and I could not beleive the courtesy and respect were given and the jab itself even the wife who hates needles never felt a thing she looked at me like have I really had it, well done knights especially jody your a star

Text message is a good idea saves me ringing them up friendly staff, easy parking no probs.

Not impressed when went to Knights Redditch for flu and Covid jab. I’m 64 and work in private healthcare. As such I fulfill the criteria for both injections. The nurse at the clinic told me she couldn’t do the injections. She said a pharmacist would be able to, but there was no pharmacist there. Illogical. Very disappointed

Realy can't cope here with online prescriptions coming though from docs plus all the jabs & other stuff!
No wonder people kick off at the staff! Ain't their fault most of which are ok! Poor Management somewhere there eh!

Knights pharmacy in Newbridge Gwent. Short largish lady in a green nurse top, black shoulder length hair is so rude! Absolutely no need civility costs nothing. I won’t be going there again. Management need to have a word with her!

Absolutely dreadful. How can a chemist go from being brilliant when it was Pearns/knights, then sadly Paul, Sue & Megan finished and it is now gone to utter chaos. Paul has run this chemist brilliantly with an excellent helpful team behind him, but now there is always a huge que awaiting to be served. The staff are so rude, they don’t listen to what you’re saying/asking, constantly accusing the doctors surgery for not sending prescriptions over when in fact the doctors sent it over nine days earlier and it has got lost in the mayhem. They don’t answer the phone and the person who is normally serving definitely needs a course in customer service.

Brilliant chemist
Best pharmacy within miles especially now its saying,simar,Bal and Aminah .They can't do enough for you and highly recommend

Dreadful. Since Knights took over our local pharmacy, the service and provision of medications has gotten much worse. They take a long time to do anything, they never answer the phone, and when they dispense medications there is invariably something missing. They never phone you to let you know they have been able to order your medication either, so you are constantly having to go in and ask. There is usually a long queue of mostly unhappy customers, and the staff turnover is really high. Would not use unless we had no choice (linked to our GP surgery).

Trying to get a prescription on time is like pulling teeth. Since the staff changed from pearns it's an absolute disaster. Myself and my husband put our requests in over a week ago and had to call only to find out they were waiting for one item. There was no reason the rest of it couldn't be delivered as there were anti seizure and heart medications in there. Simply not good enough!

The staff at this pharmacy are shocking! I am a Frontline worker in the NHS and work closely with many pharmacies in and around the locality, this is by far the worse! I will not be taking my prescriptions there again. We are all stressed and stretched on a daily basis within this line of business, but honestly to be that miserable, rude and unhelpful must take a lot of effort and energy. Ghastly place with ghastly people running it.

Since my Lloyds pharmacy of 30 years closed earlier this year I was automatically moved to the Knights Pharmacy in Newbridge Caerphilly. Well I’ve been there twice and will never go there again, the incumbent staff are rude, arrogant and completely incompetent. I feel sorry for the staff who transferred there from Lloyds it must be such a disappointment to work there. The entire place is chaotic, not to mention dangerous mistakes made with sending out the wrong prescription items labelled as something completely different. How this place has a license to dispense medication is beyond me. Visit to Doctors to tell them never to send my prescriptions there again, my nerves cannot abide this place.

Becky In Hawarden chemist is so helpful and kind !
It’s nice to be able to go to my local chemist and them always be so helpful! They work super hard in a busy chemist ! Thank you jo roberts

Overstaffed and under performing at Bedale. Back chatting customers, advising customers to shop elsewhere. It's never their fault, often blame the doctors attached for delays. No apology for waiting times nor acknowledgement of people entering or queing. I've never experienced this in 25 years of customer service management. Recruitment is a must and training. What a miserable place to have to visit! Now Wells pharmacy, but same staff.