Knock Reviews 212

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, helpful, and kind demeanor, highlighting their professionalism and knowledge. The service is frequently described as outstanding, with many appreciating the smooth, easy, and efficient process, especially for complex transactions like bridge loans. Reviewers also commend the excellent communication and quick response times, noting that questions were answered promptly and thoroughly, making the overall experience stress-free and pleasant. However, some customers also noted issues with communication, experiencing poor responsiveness from loan officers and a lack of continuity when dealing with multiple team members. A few other people also felt that the process involved too many requests for documentation and a lack of clarity regarding who to contact for specific information.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being attentive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, seamless, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about my Knock Loan experience. The staff that I worked with were so supportive, helpful and most of all kind. The patience they demonstrated when they explained terms... See more

Company replied

Rated 5 out of 5 stars

Everyone was very professional and knew their job well. I never asked a question that was not answered immediately. After this experience I would never think of using anyone else. Everything happe... See more

Company replied

Rated 5 out of 5 stars

An OUTSTANDING experience with KNOCK! Every step of the process was smooth and easy. The information and communication was excellent every step of the way. The ability to use KNOCK as a bridge loan... See more

Company replied

Rated 5 out of 5 stars

The people at Knock are remarkable. They are always accessible, always getting back to me within an hour or less. They were patient with me when answering my inane questions. The conditions of the l... See more

Company replied


Company details

  1. Mortgage Lender

About Knock

Written by the company

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Buy before you sell with our first-of-its-kind Knock Bridge Loan™, enabling you to use the money “tied up” in your current home to purchase your next one!

Buying before selling with the Knock Bridge Loan allows you to pay only one mortgage at a time, skip double moves, and avoid living through showings and repairs. It also means you can maximize the return on your departing property by taking advantage of funds made available to prepare it for sale. Knock partners with real estate agents and lenders to provide you with cash flow, along with more certainty, convenience and competitiveness on your home buying and selling journey.

Founded in 2015, Knock has earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in 75 markets across the US. Knock is backed by leading investors, including Foundry Group, Second Century Ventures, RRE, Greycroft, and Parker89. With a 5-star rating from over 750 reviews, Knock prides itself on building a better bridge between homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Dustin Davis is the best!…

My husband and I worked with Dustin Davis and he was incredible! From start to finish he made the process so easy and took so much stress off of us. His best quality is his promptness. He always responded to emails within 10 minutes, even in the evening or on weekends! He was extremely knowledgeable and was patient even though we asked a million questions. Everything worked out exactly as he stated it would and we were so grateful to have him be apart of this journey. We would give him 10 stars if we could!

September 7, 2022
Unprompted review
Knock logo

Reply from Knock

Hi Nicole, thank you for taking the time to write this excellent review! We are so happy to hear you had such a positive experience working with Dustin and the team! We pride ourselves on promptness and communication. We hope you enjoy your new home and are looking forward to working with you again in the future!

Rated 5 out of 5 stars

Dom Roher was great to work with at…

Dom Roher was great to work with at Knock. We were new to the knock process and Dom took the time to explain everything to us. When we had more questions he again explained everything in a clear easy to understand way so that we knew what to expect. I would recommend Dom and Knock for your home buying source.

September 3, 2022
Unprompted review
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Reply from Knock

Hi Mark!, thank you for taking the time to write this spectacular review! We are thrilled to hear you had such a top-notch experience working with Dom. Thank you for choosing Knock and we look forward to working with you again in the future :)

Rated 5 out of 5 stars

Shana was an incredible communicator…

Shana was an incredible communicator from start to finish and she w closed the loan for us seamlessly. The bridge loan option allowed my buyers to purchase their dream home without having to sell their primary home. Without this option, they would not have been able to move forward.

August 31, 2022
Unprompted review
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Reply from Knock

Hi Jill! We appreciate your review. We're so happy you had a great experience with Shana! Thanks for being a great partner!

Rated 5 out of 5 stars

I highly recommend them for your mortgage needs

It was worthy working with both Dustin and Travis on our bridge loan option. They structured our loan so quickly and we were able to close on our new home in record time. Both were so knowledgeable and professional, and always prompt to assist. I highly recommend them for your mortgage needs.

August 31, 2022
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Reply from Knock

Hi Ulrich, thank you for these kind words. We appreciate you taking the time to write this wonderful review and are so happy to hear that you had a great experience working with Dustin and Travis! Thank you for choosing Knock and we look forward to working with you again in the future :)

Rated 5 out of 5 stars

Dan Norak with Knock was amazing

Dan Norak with Knock was amazing! He made our buyers dream come true - he put us in a strong and stress free position to purchase their new home without having to list their home at first. The fees were more than fair because our profit from the sale of the other home will be 10x their fee. Dan and his team went above and beyond for my buyers. 5Stars, A+ and 2 thumbs up!!! Thanks Dan!!!

Richie Torrance
Richie Rich Atlanta KW

August 30, 2022
Unprompted review
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Reply from Knock

Hi Richard, we appreciate this wonderful review! We're so happy that you and your clients had an amazing experience with Dan and the team. We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Joe Prestia at Knock was great!

Joe Prestia at Knock was wonderful to work with. Very knowledgeable, friendly, and prompt with his replies. The process went very smoothly overall and I would highly recommend using them.

August 30, 2022
Unprompted review
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Reply from Knock

Hi Greg, thank you so much for taking the time to leave this great review. We are so glad to hear you had a wonderful experience with Joe! Thank you for choosing Knock and we look forward to working with you again in the future :)

Rated 5 out of 5 stars

Dominic Roher was our loan advisor and…

Dominic Roher was our loan advisor and he was fantastic: friendly, knowledgeable, patient, and helpful. I was helping my elderly aunt and her cousins (all immigrants) find a new home, and sell my aunt’s old home in the process. Traditional routes wanted her to sell first and then look for a house, but understandably my aunt didn’t want to sell without knowing where she was moving to! My real estate agent recommended knock.com and we were fortunate enough to get Dom. He made the dream a reality! My aunt and cousins found their new home, moved in, and then my aunt was able to sell her old home quickly. We definitely needed help with all the loan paperwork needed for these transactions. Dom and his team made it easy for us to understand and work through. Thank you, Dom! Keep up the great work!

August 30, 2022
Unprompted review
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Reply from Knock

Hi Alyssa, thank you for taking the time to write this excellent review! We are so happy to hear you and your family had such a wonderful experience working with Dom and the team! We pride ourselves on our customer service so these kind words mean so much. We couldn't be happier that your aunt and cousins found their dream home! Congratulations!

Rated 5 out of 5 stars

Rudy Zaccaria is probably one of the…

Rudy Zaccaria is probably one of the best loan officers I have ever worked with. Very responsive, professional. Proactive and personable. He really cares about his clients and goes above and beyond. Ask to work with him. You will NOT be disappointed.

August 29, 2022
Unprompted review
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Reply from Knock

Hi Michelle, thank you for taking the time to write this spectacular review! I am thrilled to hear you had such a top-notch experience working with Rudy. Thank you for choosing Knock and we look forward to working with you again in the future :)

Rated 5 out of 5 stars

Knock Home Swap was painless!

Trisha was awesome! She made the whole experience painless, answered all of our questions and was always on the ball. The Knock home exchange was exactly what we wanted, and I’m so glad we had Trisha working with us the whole time.

August 25, 2022
Unprompted review
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Reply from Knock

Hi Alexis, thank you so much for letting us be a part of your homeownership journey and for taking the time to leave this wonderful review! We’re thrilled you chose to work with us and had an awesome experience with Trisha. Nothing makes us happier than you being in your dream home. Congratulations!

Rated 5 out of 5 stars

The bridge loan option with Knock…

The bridge loan option with Knock allowed us during the peak of a hot Seller market to get the house we wanted before selling our existing home. Unlike the local lender we were originally working with, Tammie Brethower with Knock was easily available with a knowledgeable answer and a friendly voice. A winning combo. The online application was as easy as a complicated process can be and the app made for transparent status tracking. Everyone needs to make their own assessment whether the fees are worth it. For us it was. Thanks, Knock!

August 25, 2022
Unprompted review
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Reply from Knock

Hi Victoria, thank you for taking the time to write this excellent review! We are so happy to hear you had such a positive experience working with Tammie. We pride ourselves on our customer service so these kind words mean so much! We hope you enjoy your new home and are looking forward to working with you again in the future. Congratulations!

Rated 5 out of 5 stars

The knock loan process was easy and a…

The knock loan process was easy and a great solution for buying a new house prior to the old one selling. Everyone at knock has been great.

August 24, 2022
Unprompted review
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Reply from Knock

Hi Brian, thank you for these kind words! We appreciate you taking the time to write this wonderful review :)

Rated 1 out of 5 stars

Read this before considering Knock...

[Update: Per Knock's reply, they are considering paths to resolution/restitution. I will update this review based on the outcome]. Imagine you find a house you love, the seller accepts your offer, you're under contract, all your stuff is packed, you've got time off work, and you're closing in 3 days. Then Knock calls and says - sorry, the loan isn't going to go through unless you can get an additional $25k that we forgot to tell you about until now. You don't have an additional $25k lying around. So the loan falls through, you lose the house, $12k earnest money, and there's no recourse. Welcome to working with Knock - where the line between legal and illegal is razor thin. You can have sterling credit, great income, get pre-approval, do everything that's asked of you on time and to spec, and Knock will still ruin your life.

August 23, 2022
Unprompted review
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Reply from Knock

Thank you for providing feedback and we’re sorry to hear about your negative experience thus far with Knock. We pride ourselves on providing a seamless home buying experience, so we’re incredibly sorry to hear your experience has been anything but.

Although we now have a path forward regarding the additional reserves, we understand the issues this has caused for you. We are conducting an internal investigation into this and the other items discussed during our conversation yesterday, and you will be updated by a manager when that is completed.

Due to the anticipated delay to your closing date, you and the seller will be receiving our Closing Guarantee credit as we work to get you to the closing table as soon as possible.

Rated 5 out of 5 stars

I had a great experience working with Trisha

I had a great experience working with Trisha and the team! They were easily reached and communicated with me often. Thanks again! - Aaron

August 23, 2022
Unprompted review
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Reply from Knock

Hi Aaron, thank you for taking the time to provide some feedback. We are so glad to hear that you had a great experience working with Trisha and the team! We’re thrilled you found your dream home. Congratulations!

Rated 5 out of 5 stars

Dom Roher has been great to work with…

Dom Roher has been great to work with so far! He is very responsive and is doing everything he can to ensure a smooth process in a quick manner for us.

August 23, 2022
Unprompted review
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Reply from Knock

Hi Ashley, thank you for these kind words! We appreciate you taking the time to write this wonderful review and are so happy that you are having a great experience working with Dom:)

Rated 5 out of 5 stars

KNOCK Lending was Fantastic!

KNOCK Lending was Fantastic! DOM ROHER was the utmost professional. He explained the options available clearly and followed through with everything from start to finish. DOM walked us through the entire process and if there were any potential delays he worked directly with us and the underwriter to make sure those did not happen.

The process was smooth and seamless. I give all the credit to our loan officer DOM ROHER but his support team was also responsive and helpful all the time.

I can not say enough about DOM and the KNOCK team.

Thank you for helping us achieve what we set out to do with out delay.

August 22, 2022
Unprompted review
Knock logo

Reply from Knock

Hi Stephen, thank you for taking the time to write this excellent review! I am so happy to hear you had such a positive experience working with Dom and the team! We pride ourselves on our customer service so these kind words mean so much! We hope you enjoy your new home and are looking forward to working with you again in the future!

Rated 5 out of 5 stars

I worked with Carm Benson who was…

I worked with Carm Benson who was wonderful. I had many questions and she took the time I needed to assist me from the start to the very end! I never heard of Knock before but trust I won’t forget them! I had a seamless experience. And the guarantee they offer were legit!

August 20, 2022
Unprompted review
Knock logo

Reply from Knock

Hi Rose, thank you for taking the time to write this spectacular review! I am thrilled to hear you had such a top-notch experience working with Carm. Thank you for choosing Knock and we look forward to working with you again in the future :)

Rated 5 out of 5 stars

We were told about Knock Lending by our…

We were told about Knock Lending by our real estate agent. At first we were cautious, checking all numbers and reading all documents. Dom Roher and his team were the ultimate in professionalism. Every call was answered or promptly returned. Every question was promptly answered. We had an excellent experience at closing. All numbers matched up perfectly. I would not hesitate to recommend Dom Roher and Knock Lending to any friend or relative.

August 20, 2022
Unprompted review
Knock logo

Reply from Knock

Hi Virginia, thank you so much for letting us be a part of your homeownership journey and for taking the time to leave your feedback! We’re thrilled you chose to work with us and that you had such a wonderful experience with Dom. Nothing makes us happier than you being in your dream home. Congratulations!

Rated 5 out of 5 stars

Awesome experience

Dom Roher was our rep, and was so professional during every stage of the process. He was able to give us accurate and informative answers to our questions, was very responsive and diligent at providing what we needed during our home search, as well as superb at letting me know what Knock needed from us to continue the loan process. I would highly recommend Dom and the Knock Home Swap program to people in my position; it really helped us get into a better home and financial position as our family grows! God bless!

August 20, 2022
Unprompted review
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Reply from Knock

Hi Grant, thank you for taking the time to write this excellent review. We are so happy to hear you had such a positive experience working with Dom! Thanks for choosing Knock, we’re so happy we got to be part of your homeownership journey. Enjoy your beautiful new home!

Rated 5 out of 5 stars

Getting started was easy

We just started the process and were delighted how easy it was to apply. Our loan officer, Rudi, has responded to every question v2v and txt

August 19, 2022
Unprompted review
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Reply from Knock

Hi Raven, thank you for your feedback. We are thrilled you chose to partner with us and so glad to hear you are having a wonderful experience working with Rudy!

Rated 5 out of 5 stars

This is such an amazing program

This is such an amazing program. It allowed my buyer to purchase their new home without the stress of having to sell their current home first, and trying to co-ordinate closing dates etc etc. Francine Bethune was our Advisor and she was excellent, always available to answer our questions no matter how trivial they were. The process was smooth right from the first day. My clients are extremely happy and said it was the best selling/buying experience they have ever had.

August 19, 2022
Unprompted review
Knock logo

Reply from Knock

Hi Stacey, thank you so much for taking the time to leave some feedback! We are thrilled you chose to partner with Knock and that you and your clients had a wonderful experience with Francine. We look forward to the next opportunity to work together!

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