Knott Brothers Limited Reviews 164

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. The customer service is frequently highlighted as exemplary, with many people appreciating the clear communication and supportive approach from the initial contact through to the completion of services. Reviewers also commend the prompt response times and the thoroughness of the service provided. The expert surveyors are noted for their knowledge and attention to detail, often identifying issues that customers would have missed. The reports are consistently described as comprehensive, clear, and delivered quickly, sometimes within hours of the inspection.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and professionalism from... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Response time

Reviewers highlight positive aspects of response times. Customers consistently praise the prompt and quick... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the prompt responses... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the excellent communication from initial inquiry... See more

Based on these reviews

Rated 5 out of 5 stars

I was incredibly impressed with the expert that they sent out to do the snagging, he went into immense detail, picking up on things that we wouldn’t have noticed for weeks / months. The report was sim... See more

Rated 5 out of 5 stars

From the moment we made contact with Knott Brothers, their customer service and communication has been exemplary. This is the first time we've bought a new build and there's lots of information to tak... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. I cannot recommend highly enough, especially if buying a new home, you ask the Knott Brothers Limited to come in and complete a snagging survey for you. They pi... See more

Rated 5 out of 5 stars

Knott Brothers were great for our snagging survey. Hollie was brilliant to deal with organised everything and was very helpful and flexible when needed. Sorin's report was extremely detailed and outli... See more

Rated 5 out of 5 stars

Communication was excellent from the first enquiry through to receipt of the report. The process was clearly explained and staff were extremely helpful and supportive in their response to any subse... See more

Rated 5 out of 5 stars

Hollie made the booking process very straightforward and efficient. When Sorin visited to carry out the survey, he was really knowledgeable, explained the snags to us clearly and even gave us some tip... See more

Rated 5 out of 5 stars

It was easy to set up our Snagging survey with Knott Brothers. Wonderful customer services with getting it all arranged. They did the survey on the day agreed. I received the comprehensive report from... See more

Rated 5 out of 5 stars

I called up to arrange for a new home pre snagging survey report and Hollie arranged for the surveyor to attend within few days. Craig conducted the detailed survey on the property and was availabl... See more

Rated 5 out of 5 stars

The whole process with Knott Brothers Limited was smooth from start to finish. Hollie was incredibly helpful, promptly responding to all my queries and arranging a date and time that suited me.... See more

Rated 5 out of 5 stars

Couldn’t fault it. Hollie was fantastic from start to finish. We had to move the date of our visit 3 times due to delays on the house completing and she rescheduled and responded to us within minutes... See more

Rated 5 out of 5 stars

Hollie and the team at Knott Brothers smashed it out the park for us. We really had some issues going forward with our new house and had some real push back from the developer, Hollie helped us... See more

Rated 5 out of 5 stars

Highly recommend for a new build snagging survey, the work and support received was excellent and I couldn’t fault anything. I had contacted a few different surveyors and Hollie replied to my e... See more

Rated 5 out of 5 stars

Hollie was brilliant getting a survey booked in and really flexible for our time restraints after completing. The surveyor was really thorough and gave excellent advice, picking up much more than we c... See more

Rated 5 out of 5 stars

Booked my snagging survey with Hollie. Hollie was extremely helpful and nothing was too much trouble for her to sort out. Craig who carried out the survey did a very thorough inspection and produc... See more

Rated 5 out of 5 stars

Hollie was great from start to finish. She provided a competitive quote and then managed the whole process to get my new home surveyed quickly. The report itself was excellent. It was delivered by... See more

Rated 5 out of 5 stars

After I made the initial contact my case was handled by Hollie the customer service I received was excellent. I hired Knott Brothers to complete a snagging survey on my new build property the surveyor... See more

Rated 5 out of 5 stars

Hollie and Craig were an absolute joy to deal with for snagging of my new build. Sorin’s report was promptly delivered on the same day and was comprehensive, easy to understand and meticulous. Craig w... See more

Rated 5 out of 5 stars

From 1st contacting Knott Brothers, they were exceptionally professional, & expeditious in their approach. Done with personal touches that further makes a business stand out. If I ever moved again, I... See more

Rated 5 out of 5 stars

Knott Bros exceeded our expectations. Hollie was amazing and responded to our emails immediately. The report, with supporting photos, was received on the day of the survey. It was easy to understand... See more

Rated 5 out of 5 stars

Fantastic company to deal with, Hollie was superb, very helpful and responsive to my emails, I had a response and answer to any queries within the hour day and night. Report came back same day and was... See more

Rated 5 out of 5 stars

Great experience with this company. I hired them to compete a snagging survey on a new build. Hollie was very responsive and arranged the survey with no issue. The report received was thorough and was... See more

Rated 5 out of 5 stars

From booking the survey in to receiving the report, the service has been great. The report is detailed and clear and Hollie sent it to the developer on my behalf the day after the survey took place. I... See more

Rated 5 out of 5 stars

An outstanding professional company. I can not speak more highly about Knott Brothers. Adam came to my property promptly and was so knowledgeable and informative. I would recommend this company to any... See more

Rated 5 out of 5 stars

The person I initially spoke to over the phone was very helpful. The process of hiring Knott Brothers was easy & swift. They carried out the work on time as planned, gave me answers to any questions... See more

Rated 5 out of 5 stars

Knotts Brothers carried out a snagging service on my new build property, Craig was through and the report was excellent. He picked up on areas I would not have been able to and this was fantastic to... See more

Rated 5 out of 5 stars

Knott Brothers recently carried out a snagging survey for me, and I was extremely impressed with their service. The inspector was incredibly thorough and checked every detail so meticulously that I... See more

Rated 5 out of 5 stars

At short notice Hollie organised our appointment with the builder for a snagging inspection on our new house. Craig carried out the inspection and emailed the report to me the same day and forwarded... See more

Rated 5 out of 5 stars

Great experience from start to finish. Hollie was excellent as the main point of contact—organised, responsive, and kept everything running smoothly. The two surveyors were punctual, professional, a... See more

Rated 5 out of 5 stars

We were very pleased with their service. Despite the short notice, they were able to arrange the snagging inspection promptly.

Rated 5 out of 5 stars

Excellent from start to finish. The arranging of the visit was very simple, competitively priced and the Surveyor was really efficient, thorough and engaging, with the full report being sent lat... See more

Rated 5 out of 5 stars

Thorough survey report received, really glad I had this done. Adam was very helpful on clarifying some points - very polite and professional

Rated 5 out of 5 stars

Great customer service, prompt responses from Holly even on a Sunday!!! We received the report really quickly would highly recommend

Rated 5 out of 5 stars

Very professional throught the whole experience from initial contact through to completion and timeliness of report. Very impressed with customer service and organisation throughout...it reminded me o... See more

Rated 5 out of 5 stars

A very thorough Snagging Survey. Extremely efficient and professional. Well worth the cost for peace of mind.

Rated 5 out of 5 stars

Everyone I spoke to was friendly. Couldn’t fault the snagger, he was very thorough and did an excellent job. 10/10 would recommend.

Rated 5 out of 5 stars

Easy from start to finish Staff Very professional and helpful Can't fault the service

Rated 5 out of 5 stars

Great service! Found lots of things we missed! Extremely polite and helpful. Would 100% recommend

Rated 5 out of 5 stars

Great service, from initial contact/ enquiry all the way to receiving my survey their response and service was just brilliant

Rated 5 out of 5 stars

All communication was perfect. Everyone involved were friendly, polite and accomodating. Very happy with the price, and efficiency of this service.

Rated 5 out of 5 stars

Superb service, all issues no matter how small identified and recorded in concise report within 24 hours

Rated 5 out of 5 stars

Outstanding service Hollie was amazing!! So attentive and helpful!!! Highly recommend!!

Rated 5 out of 5 stars

Excellent service with all communication & the report we received was extremely detailed. Highly recommend.

Rated 5 out of 5 stars

Professional and experienced surveyors. Mr Brian has got the determination to check all the points so that nothing is missed out in the report.

Rated 5 out of 5 stars

Very thoughtful and efficient administration. Professional snagger and quick turnaround for report.

Rated 3 out of 5 stars

The surveyour did a great job at looking at lots of minor snags and significant major ones. However, a lot of issues with kitchen cupboards, door stoppers and flooring that were prominent were missed.... See more

Company replied

Rated 1 out of 5 stars

Our 3 BHK property was snagged by an expert as per Knott Brothers. He talked and talked but was confused with basic tap functioning on hot and cold water. He did not even check for hot water runnin... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Building Inspector
  3. Home Inspector

Written by the company

We offer RICS Home Surveys and Accredited Snagging Surveys, so you can be confident about your property purchase and maintenance. Everyone in our company is individually qualified and accredited by RICS and/or RPSA to help you identify any concerns with a property you are purchasing or a property you own already. Use our RICS Surveys to get a clear idea of the condition of an existing residential property. Use our Accredited Snagging Reports to get full and timely remedies from the builder of your new-build home. See our website or contact us to learn about the New Homes Quality Board and the protection you can get with a Pre-Completion Inspection. We welcome all questions, please get in touch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great service from start to finish

Hollie was great from start to finish. She provided a competitive quote and then managed the whole process to get my new home surveyed quickly. The report itself was excellent. It was delivered by email the day of the survey. I am so impressed with the whole thing. The snagger found a bunch of stuff I would never have noticed. Thank you Knott Brothers.

January 12, 2026
Rated 5 out of 5 stars

Snagging Survey, First class service

It was easy to set up our Snagging survey with Knott Brothers. Wonderful customer services with getting it all arranged. They did the survey on the day agreed. I received the comprehensive report from them on the same day. They were also able to share the results with the builder. First class service all around. I would highly recommend their service. Not cheap but did seem value for money.

January 9, 2026
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. I cannot recommend highly enough, especially if buying a new home, you ask the Knott Brothers Limited to come in and complete a snagging survey for you. They pick up problems you would have never have seen, that potentially would have given us a much bigger issue at a later date. Sorin was very thorough and very personable, and the report was back with us that night, which enabled me to send it back to the builder, who then sent someone in the very next day to begin fixing the issue. Best money I’ve ever spent. Highly recommend the Knott Brothers Limited

January 5, 2026
Rated 5 out of 5 stars

At short notice Hollie organised our…

At short notice Hollie organised our appointment with the builder for a snagging inspection on our new house.
Craig carried out the inspection and emailed the report to me the same day and forwarded onto the builder, found 4red reportable defects which we won't have known about, all rectified by the time we moved into the property

November 13, 2025
Rated 3 out of 5 stars

Could be better

The surveyour did a great job at looking at lots of minor snags and significant major ones. However, a lot of issues with kitchen cupboards, door stoppers and flooring that were prominent were missed. It was much easier to capture these issues while the house was empty.

October 21, 2025
Knott Brothers Limited logo

Reply from Knott Brothers Limited

Hi,

I am sorry to hear that we did not meet your full expectations but thank you for mentioning that our surveyor did a great job on the minor and significant issues that were identified.

We are always happy to amend and update the report with any items a client may have noticed that were not included. Whether these are items that would usually be included, or items may be outside the scope of what a professional surveyor would include, we are happy to incorporate them into the report in a suitable way before the final version is submitted to the builder.

As far as I can see you did not contact us upon receipt of the report to advise about these issues, but our post-survey support is always included as standard so please do get in touch via hello@knottbrothers.com or 0116 403 0404 if you feel we can help further in any way.

Kind regards,
Adam Warren - Director, Knott Brothers Limited

Rated 5 out of 5 stars

Amazing service

Everyone I spoke to was friendly. Couldn’t fault the snagger, he was very thorough and did an excellent job. 10/10 would recommend.

October 31, 2025
Rated 5 out of 5 stars

Couldn’t fault it

Couldn’t fault it. Hollie was fantastic from start to finish. We had to move the date of our visit 3 times due to delays on the house completing and she rescheduled and responded to us within minutes (even outside of working hours). Communication was incredible, the surveyor arrived early, and the report was thorough and received within hours of the inspection

October 30, 2025
Rated 5 out of 5 stars

I would give 6 stars if possible.

The whole process with Knott Brothers Limited was smooth from start to finish. Hollie was incredibly helpful, promptly responding to all my queries and arranging a date and time that suited me. She was polite, professional, and very responsive throughout.

The surveyor, Sorin, was extremely knowledgeable and generous in sharing valuable information. He took the time to listen to all our questions and provided priceless advice on how to proceed with getting the snags fixed.

It’s clear why this company has such solid reviews, they truly know what they are doing, and their prices are very competitive. I honestly can’t recommend them enough.

Pedro

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent 👌

Booked my snagging survey with Hollie. Hollie was extremely helpful and nothing was too much trouble for her to sort out.
Craig who carried out the survey did a very thorough inspection and produced a very indepth report.
On the whole this is an excellent company and I would definitely recommend.
Thank you

September 19, 2025
Rated 5 out of 5 stars

Amazing service

The person I initially spoke to over the phone was very helpful. The process of hiring Knott Brothers was easy & swift. They carried out the work on time as planned, gave me answers to any questions I had.
Must say, very happy with their approach to the customer and job.

September 17, 2025
Rated 5 out of 5 stars

Snagging Survey

After I made the initial contact my case was handled by Hollie the customer service I received was excellent. I hired Knott Brothers to complete a snagging survey on my new build property the surveyor was very knowledgeable and answered any questions that I had. The survey itself self was very thorough and I received the report the same evening. I would highly recommend Knott Brothers and this type of survey for all new build home owners. Overall I’m extremely satisfied with the service provided.

August 21, 2025
Rated 5 out of 5 stars

Exemplary customer service and attention to detail

From the moment we made contact with Knott Brothers, their customer service and communication has been exemplary. This is the first time we've bought a new build and there's lots of information to take in. The report we have received is comprehensive and includes things we simply would not have spotted ourselves. Hollie in particular has been brilliant throughout. Thank you! Highly recommend Knott Brothers. With a house costing hundreds of thousands, the survey is well worth it for piece of mind. The report is laid out extremely clearly and it will allow us to address issues easily with the developer.

August 16, 2025

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