knownwell Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and supportive staff, who are often described as kind, empathetic, and attentive. Many people appreciate the excellent service and user-friendly experience, noting the ease of the process from appointments to medication delivery. Reviewers frequently highlight the personalized care, feeling heard, understood, and supported throughout their health journeys. The company's assistance with insurance and provision of valuable nutritional information are also highly valued by customers, contributing to successful outcomes.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their knowledge, support, and helpfulness. Many... See more

Service

Reviewers mention positive feedback about service, highlighting excellent care, knowledgeable providers, and... See more

Customer service

People report positive experiences with customer service, highlighting the staff's knowledge, responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the telehealth visits easy and the... See more

Product

Consumers find the product to be positive, with many reporting life-changing results and successful weight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Knownwell has provided excellent service through my weight loss experience. My personal advisor, Allyson Vogel, has been amazing. She is available to answer questions and always knowledgeable quick... See more

Rated 5 out of 5 stars

I finally found a place that understands the struggle of weight management. In only 2 months, I have learned so much about nutrients and how they affect our body processes. The staff is knowledgeable... See more

Rated 5 out of 5 stars

First visit with Knownwell Dr. Amy was so encouraging! She is extremely knowledgeable about the program and how it relates to my specific needs as well as medical issues! She made me feel so comfort... See more

Company replied

Rated 5 out of 5 stars

I researched a large number of online weight management services. I checked on them for legitimacy and quality. Knownwell stood out. The user friendly website design caught my attention as well as the... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Medical Group
  4. Nutritionist
  5. Specialized Clinic

Written by the company

At knownwell, we provide comprehensive primary care, weight management, and expert nutrition counseling with our world class clinical team. We’re redefining healthcare to be inclusive of all body sizes. Our care is available both in-person at our clinics and through virtual visits, making high-quality, judgment-free healthcare accessible to you. Book your visit today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

appointments are punctual

appointments are punctual, no waiting, very friendly staff, very professional, concerned for my health, great advise and suggestions. I highly recommendthis team of staff and doctors. The are so wonderful.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Really appreciate them!

I found known well on the Eli Lilly website to check on a prescription. I made an appointment with them and couldn’t have been more pleased with their caring attitude, their efficiency, their professionalism, and in general how engaged they were during our entire conversation, I felt very relaxed and comfortable talking about everything as we move forward I feel very good about having them as my partner in my health

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Best Dr Office

The location is great. The staff is so friendly and welcoming. The office is really clean and organized and decoded so nice. Gina is hands down the best ever!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

A legitimate Telehealth provider that will treat you well

I found Knownwell looking for a partner for Lily Direct. I've found everything very easy. They are very organized: I was easily able to sign up, make an appointment, and get my medication with the knowledge it was the genuine article. Communicating with my clinician has been painless and my drugs always come on time. They send me reminders for appointments and make it very easy to log on. I don't feel the visits are rushed. Also, Holly is the GOAT.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great organization

My provider was great. She listened to my concerns and offered options. This is my first experience with telehealth and the process was easy. Clear instructions were given and the visit was on time. My work day was not impacted by a medical appointment.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Easy to set up an appointment, excellent communication about my appointment, the app is easy to maneuver and most importantly the care and attention I received from Holly was amazing! I finally feel heard!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Knownwell Plano Texas

As a nurse I've very impressed with the care I'm receiving at Knownwell. Gina is an excellent provider. Go see her you won't be disappointed!

August 5, 2025
Unprompted review
knownwell logo

Reply from knownwell

Thanks for the review! We'll be sure to share your kind words with Gina.

Rated 5 out of 5 stars

My clinician

My clinician, Jill Day, is amazing. She is highly knowledgeable, empathetic, and thorough. She listens carefully and offers guidance with just the right balance of advice and encouragement. It is the best experience with healthcare I’ve had in my adult life.

July 17, 2025
Unprompted review
knownwell logo

Reply from knownwell

This is great to hear! We'll be sure to share your kind words with Jill.

Rated 5 out of 5 stars

Dr Britta Rierson is amazing

Dr Britta Rierson is amazing. She listens and cares. Very knowledgeable. The Eli Lilly pharmacy contacted me a few minutes after my appointment. My medication is already on its way.
My whole experience has been exceptional.
Thank you!

July 17, 2025
Unprompted review
knownwell logo

Reply from knownwell

Stella, that is great to hear. We'll share this positive review with Britta. Thanks!

Rated 5 out of 5 stars

I’m a new client at Knownwell

I’m a new client at Knownwell. Having met with Magda and Samantha so far, I have been extremely pleased. Both of them have been exceptionally friendly, professional, and thorough. Samantha and I worked out an action plan, catered to my liking, for weight loss. Hoping for success.

July 17, 2025
Unprompted review
knownwell logo

Reply from knownwell

Thanks for sharing with us, Diane. We're proud to be trusted with your care.

Rated 5 out of 5 stars

New client

Everyone was very nice . Welcoming , nonjudgmental.
Each person I encountered took the time to explain everything to me . Answer my questions . It was very impressive .

July 17, 2025
Unprompted review
knownwell logo

Reply from knownwell

Thanks for sharing your positive experience with us, Laurie.

Rated 5 out of 5 stars

Knowledgeable & Caring

My doctor is so knowledgeable, friendly, and never makes me feel rushed. She is so understanding and I feel so comfortable. I was switching from compound semaglutide to name brand, so some doctors seem to only care about my current BMI, but knownwell factored in my past BMI which was such a relief.

July 10, 2025
Unprompted review
knownwell logo

Reply from knownwell

Hey Sara, we're glad to hear that you're having a positive experience. Thanks for leaving a review.

Rated 5 out of 5 stars

The real deal

I’m just starting with knownwell but so far I’m impressed! They responded to my questions prior to meeting with the doctor and the check in process was painless. Many companies say they work with insurance but they don’t actually…knownwell really does which was a relief on a tight budget. The doctor was extremely knowledgeable and didn’t rush. She took the time to listen to my concerns and took a detailed history. I would definitely recommend trying them out!

July 10, 2025
Unprompted review
knownwell logo

Reply from knownwell

Thank you for the kind words, Elizabeth!

Rated 5 out of 5 stars

My experience with Sherri Powell has…

My experience with Sherri Powell has been nothing short of excellent. Every appointment feels relaxed and easygoing, and the information she shares is incredibly helpful. I really appreciate how personable she is—it honestly feels more like catching up with a friend than a formal appointment. I’ve already recommended her to several people and will continue to do so without hesitation.

July 9, 2025
Unprompted review
knownwell logo

Reply from knownwell

Thanks Jenise! We strive to provide high quality care, so your positive comments mean a lot to us.

Rated 5 out of 5 stars

MD at knownwell

I had my first visit today with Britta Reierson, MD she is nothing short of amazing. I've worked in Healthcare 20+ yrs and met alot of Dr's along the way. I can tell she is truly in this for best interest of you as a patient. She is thorough covered everything. Im so excited and blessed to have her on-board for my journey with zepbound after meeting with her for one hour I feel she truly will help me be successful. I've worked with other telehealth companies for weightloss and never had this level of care and concern. Im so happy I made the switch

July 3, 2025
Unprompted review
knownwell logo

Reply from knownwell

That's great to hear, Amy! Thanks for being here and sharing your experience.

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