This is a great company supporting creators and freelancers in doing what they love. Even their customer support is thorough and polite. Can't say enough about what they're offering. Thank you, Ko-fi!... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having repeated issues trying to link my Kofi to my Youtube account, and the error page mentioned emailing support so I did. Sometimes I'll just give up on stuff because I'm busy, but I'm glad I... See more
Company replied
I’ve used Ko-fi as both someone with a page and someone who subscribes to pages and the experience from both sides has been flawless. When I’ve needed help, the folks at Ko-fi went above and beyond; n... See more
Company replied
I was skeptic at first, there were so many conflicting opinions online about Ko-fi. I figured the best way to know for sure was to try it out for myself and I loved it. The aesthetics are so pretty, t... See more
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Company details
Written by the company
Ko-fi is a fast and free way to make an income from your passions! Receive donations, subscriptions and sell products and services directly to your fans! 0% fees for donations!
Contact info
United Kingdom
- support@ko-fi.com
- ko-fi.com
4.6
Excellent
725 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best Creator website
Kofi is the best site to support creators and it works very well. The site is good looking and very useful.
October 16, 2025
Unprompted review
Reply from Ko-fi
Hey,
So happy that you are part of the Ko-fi Community, thank you!
Harry
CS Team
Quick with help and effective!
Ko-fi have always been quick to help solve my issues whenever I have had any, and the communication has always been clear snd great. I feel able to sell things to others without stress or worry :)
October 16, 2025
Unprompted review
Reply from Ko-fi
Thank you so much for your 5-star review! We’re thrilled you had such a great experience with us.
Harry
CS Team
Fast response and issue resolution
Fast response and issue resolution, support was super nice and understanding. They let me know when they plan to fix the issue, and actually fix it even faster than expected.
October 16, 2025
Unprompted review
Reply from Ko-fi
We’re delighted you’re happy with our service. Thank you for the 5-star rating and your trust in us.
Harry
CS Team
Lovely support
Lovely support, cool creators and who doesn't love coffee.
October 16, 2025
Unprompted review
Reply from Ko-fi
Fantastic news, thank you for your very kind words : )
Harry,
CS Team
Tech support was helpful
Daniel from Tech support was helpful fixing my issue with a transaction.
October 16, 2025
Unprompted review
Reply from Ko-fi
Great news :)
Glad to hear Daniel could help!
Harry
CS Team
Ko-fi’s support team is amazing
Ko-fi’s support team is amazing! They investigated my issue and resolved it incredibly quickly. I’m really impressed with their responsiveness and helpfulness. Highly recommend!
October 16, 2025
Unprompted review
Reply from Ko-fi
Awesome! Glad to hear this.
Thank you for the 5-star review :)
Harry
CS Team
Reply from Ko-fi
Hey there,
Thank you for the 5 star review!
Harry
CS Team
Great platform, great support
A great platform for creators and artists!
The support team was incredibly helpful and understood my issue without requiring me to repeat what I had already attempted. They quickly resolved an issue with my account that had prevented me from editing and saving existing draft posts. I think it's one of the best support teams I've dealt with from any company!
October 14, 2025
Unprompted review
Reply from Ko-fi
We really appreciate your support and kind words. It means the world to our team!
Harry
CS Team
Reply from Ko-fi
Hey there,
Thank you for the 5-star review!
Harry
CS Team
Wonderful platform
Ko-fi is amazing! Such a kind and creative platform with truly wonderful customer service — fast, friendly, and full of heart. So happy to be here! 💛
October 13, 2025
Unprompted review
Reply from Ko-fi
We’re delighted you’re happy with our service. Thank you for the 5-star rating and your trust in us.
Harry
CS Team
Helped me fix a problem
They were able to help me with a problem really quickly. The process to donate is really smooth and they have security measures so the right people can confirm their subscription.
October 7, 2025
Unprompted review
Reply from Ko-fi
Fantastic news, thank you for your very kind words : )
Harry,
CS Team
10/10 Service
Fast and Responsive in resolving Technical Difficulties. No issues whatsoever when it comes to service
Big shoutout to Harry.
October 8, 2025
Unprompted review
Reply from Ko-fi
Great news, glad to hear this!
Thank you for the 5-star review :)
Harry
CS Team
Great customer service
I've been with Ko-fi for many years, and customer support has always been helpful as far as I can remember.
Honestly, I think there's a bit of lack of transparency about Gold subscription as there are no reminders of the renewal, and also that I wasn't aware they phased out the annual subscription.
However, support was very willing to help me on the issues I had, so I would still say I'm a satisified user of the platform.
As a platform overall, Ko-fi is a fun and interactive way for people to support me, in contrast to sterile donation links.
On the other hand, growth is pretty much limited to what creators can achieve outside of the platform. I've driven a lot of traffic to my Ko-fi page but it does not seem to lead to substantial amount of long-term growth, especially when there's no easy way to encourage supporters to perform a Call to Action (eg. joining newsletter).
This isn't a criticism, though, as I understand Ko-fi is not primarily designed to help with discoverability and growth, but is something that I see a lot of new creators misunderstanding.
Overall, Ko-fi is a great platform to monetise your creations using your existing supporters, and the solid customer support helps me feel that they care about me as a user.
October 7, 2025
Unprompted review
Reply from Ko-fi
Thank your for your feedback and I will pass this to the team : )
Thank you for your review and for being here!
Daniel
CS Team
Kofi is pretty cool
They're a very cool company and let me support the creators I like, and they have good customer support.
October 7, 2025
Unprompted review
Reply from Ko-fi
Thank you for being here!
Daniel
CS Team
Ko-fi Customer Service
Accidentally created two accounts, submitted a help request, got a response the next day, was fixed with accuracy and kindness within two days. Thanks Harry.
October 1, 2025
Unprompted review
Reply from Ko-fi
We’re delighted you’re happy with our service. Thank you for the 4-star rating!
Harry
CS Team
Email Typo Resolved Quickly
Made a ticket for email typo and got a response along with a quick fix the next day.
September 29, 2025
Unprompted review
Reply from Ko-fi
Hey,
Glad to hear this! Thank you for being a part of Ko-fi.
Harry
CS Team
Impressive Customer Service
Love the Ko-fi platform & its ease of use. Great & prompt customer service too :-)
September 17, 2025
Unprompted review
Reply from Ko-fi
Hey,
Glad to hear this! Thank you for being a part of Ko-fi.
Harry
CS Team
I suspect that they have fake positive…
I suspect that they have fake positive reviews cause if you read them, they are all very similar.
This platform is an absolute trash. Imagine being blocked and removed without explanation because of your political opinions. The level of censhorship disgust me. This is not the right platform if you are an activist. This is also NOT the right platform if you are doing art and it somehow resembles 18+ content. They will remove you without explanation. The positive reviews about the customer support are because if there are minor issues they will answer to you, if you got scammed or have been treated unfairly they magically disappear and stop responding
September 12, 2025
Unprompted review
Reply from Ko-fi
Hi there,
Thanks for your feedback.
All decisions we make are guided by our Content Guidelines and the requirements of our payment providers. Where a page is unpublished, this is entirely based on whether the content/activity complies with those policies.
If you’d like more clarity on your own case, you can reach out to us at help@ko-fi.com.
Best wishes,
Ko-fi Trust & Safety Team
I was able to fix my account problem…
I was able to fix my account problem and Ko-fi support helped me fix it
September 9, 2025
Unprompted review
Reply from Ko-fi
Hey there,
Thank you for the 5 star review!
Harry
CS Team
Reply from Ko-fi
Glad to hear this! Thank you for being a part of Ko-fi.
Harry
CS Team
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