Koalababycare Reviews 9

I ordered a baby carrier sling on 23.12. The expected delivery was 29.12 at the moment of purchase. On 30.12 I received an automatic email confirming the shipment. Since then (after 6 working days), I haven't received the product nor any information about a shipment delay. The tracking information wasn't updated since the product was handed to BRT/DPD courier. No additional information on the order page. No response from the customer service.

I placed an order almost two weeks ago; it should have arrived a week ago and I’m still waiting. I wrote to the store and they told me it wouldn’t take long to arrive, but I’m still waiting. The shipping and customer service are a disgrace—if it even shows up at any point, of course…

loved my koala wrap, or the parts I received should I say, the material was great for my small newborn but I did only receive 1 part, when I messaged them to rectify they told me to buy it again and they'd refund 10%, meaning I'd of spent £85 total to get the same thing I should've received first time, but other than that, the wrap was lovely and I imagine very supportive with all the correct pieces, shame really,
Edit: since this review they’ve rectified the issue promptly and have send me a wrap directly from Italy, it turns out I’d ordered from a company on Amazon called BWSUPPLIES which wasn’t selling genuine wraps