The entire experience was smooth and straightforward. From placing the order to receiving the delivery, everything went perfectly. There was no need to get in touch with Koble, which was great. The ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
2 desks with lift system bought, one desk stopped moving up or down with error, I contacted Koble, in less than a week I had replacement parts, no question asked, total transparency. Desk back to norm... See more
Ordered the Elin sit stand desk a few weeks back and I’m really impressed with it. It took a couple of weeks to arrive but it’s a really good quality desk. Assembly was very easy, considering... See more
Packaging arrived in perfect condition, everything protected and neatly organised. The instructions were clear, easy to follow, and even included spare fixings, which took the stress out of assembly.... See more
Company details
Written by the company
Kobledesigns.com is the home of smart furniture. Our UK based team design and manufacturer premium smart furniture. We specialise in home office and gaming furniture and accessories. Owned and opperated by Justwise Group Ltd.
Contact info
Unit 6 The Shires, Shirehill Ind Est, Saffron Walden , CB11 3AP, Essex, United Kingdom
- 01799513466
- cs@kobledesigns.com
- kobledesigns.com
Love it!
Love, love, love my desk!
It's ridiculously indulgent and my colleagues have called me a princess. It's a little bit of luxury that has cheered up my work day. Thanks Koble!
May 4, 2024
Reply from Koble Designs
Hi Nicola,
I am pleased to read you are enjoying your new KOBLE product!
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Very good and value for money
Simple to order, was delivered very quickly and was easy to put together.
Now I'm using it, its very firm and doesn't wobble when In use.
Very pleased and impressed with my purchase.
May 6, 2024
Reply from Koble Designs
Hi,
I am pleased to read you are enjoying your new KOBLE product and were satisfied with our service.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Reply from Koble Designs
Hi,
I am pleased to read you are enjoying your new KOBLE product and were satisfied with our service.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Reply from Koble Designs
Hi Ian,
We agreed that the first desk you received was not up to the high standards we would ordinarily expect, so we promptly issued you a replacement. We are sorry you had this experience with your KOBLE product.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Extremely unhappy
Extremely unhappy! Have been sent videos to follow and it’s now made issues worse! The bed is brand new and we was told that someone would be coming out to sort it, not sending us videos of what to do and causing more problems!
April 19, 2024
Unprompted review
Reply from Koble Designs
Hi Emma,
An engineer will be visiting you on 02/05/2024 as requested. We were however hopeful that there would be an easier fix for you, as advised by our factory, which is why we sent those potential fixes over to you.
It may be better to leave this feedback with Bensons for Beds rather than ourselves, as you are their customer, not KOBLE designs. You can leave feedback on the following link: https://www.bensonsforbeds.co.uk/products/saros-ottoman-tv-bed-frame-with-surround-sound/?sku=800420000&utm_custom=ppc_shopping&gad_source=1&gclid=EAIaIQobChMIpLmcoOfVhQMVcptQBh0JdwvZEAQYASABEgLL-fD_BwE&gclsrc=aw.ds
Regards
David (Customer Service)
Great design and functional as well, love it, thank you
Great design and functional as well I
March 22, 2024
Reply from Koble Designs
Hi Tony,
I am pleased to read you are enjoying your new KOBLE product.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Great product and customer service
Great product. There were a few problems with the delivery company they used (Yodel) but Kobel arranged for another desk to be sent out via a different courier.
March 22, 2024
Reply from Koble Designs
Hi Stephen,
I am pleased to read you are enjoying your new KOBLE product and I am happy to see we resolved those delivery issues for you.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
connection issues
I loved my Koble Copenhagen bed with surroundsound a lighting but after 1 month the bluetooth was not discoverable and I cant find the bluetooth connection. I have rewired the bed 3 times and still can't connect. Very disappointed as It had great sound.
March 30, 2024
Unprompted review
Reply from Koble Designs
Hi Bridget,
I am sorry you have had an issue with your KOBLE product. If you get in touch with us directly we can get that resolved for you right away, and get your smart features working as they should be. Please email cs@kobledesigns.com.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Fast delivery and excellent quality
Fast delivery and excellent quality - good value all round
February 20, 2024
Reply from Koble Designs
Hi Dan,
I am pleased to read we were able to deliver good service for you and that you are happy with your KOBLE product.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Excellent products
Excellent products. Packaged well, delivered quickly & good quality instructions to allow for easy assembly. My first order wasn’t perfect, I received a lamp instead of a chair. However, I ordered a further product due to the fantastic customer service received when I advised of the error. Timely & honest communication demonstrated to me that this is company who genuinely cares about the service it provides its customers. I wouldn’t hesitate to recommend Koble.
January 29, 2024
Unprompted review
Reply from Koble Designs
Hi Jemma,
I am sorry there were issues with your original order but I am happy we were able to get that resolved for you and deliver excellent customer service.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Really great stuff!
January 27, 2024
Reply from Koble Designs
Hi,
I am pleased to see you are enjoying your new KOBLE products.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Easy to use website and items were as…
Easy to use website and items were as they looked on screen.
January 22, 2024
Reply from Koble Designs
Hi Carole,
I am glad you found our website easy to use.
I am glad you are enjoying your new Zain side table!
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
zain smart side table
Purchased a zain smart side table. sound it fantastic and looks great. This is my second one I purchased. And the good thing about that is you can cennect both together by bluetooth and have music playing in different rooms 10/10
January 2, 2024
Unprompted review
Reply from Koble Designs
Hi Karl,
I am glad you are enjoying your new Zain side table!
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Great light excellent price and a…
Great light excellent price and a promotion was launched while the item was on its way making the item cheaper and they refunded me the difference.
January 2, 2024
Unprompted review
Reply from Koble Designs
Hi,
I am glad you are enjoying your new light and have had a great customer experience with KOBLE designs.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Recently bought the Zain smart side…
Recently bought the Zain smart side table Bluetooth speaker and absolutely love it. Looks terrific, sounds fantastic and the nice little added touches like wireless phone charging are just a great bonus. Great product.
January 18, 2024
Unprompted review
Reply from Koble Designs
Hi,
I am pleased to read that you are enjoying your new Zain Smart Table.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
THE DESK WAS A GOOD PRICE AND DESPITE A…
THE DESK WAS A GOOD PRICE AND DESPITE A FEW DELIVERY ISSUES ARRIVED GREAT! lOOKS FAB AND IS A SPACE SAVER BUT CANNOT CHARGE PHONE AND QUITE NARROW SO JUST A SLIGHT WARNNING THAT YOU ARE NEAR TO SCREEN
January 17, 2024
Unprompted review
Reply from Koble Designs
Hi Karen,
If your Silas 2.0 is not charging your phone, please get in touch with us directly and we will get that resolved for you right away.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
This is how to do customer service....
Have had a "Juno" electric riser desk from Koble for a few years which has been great. Yesterday the control unit just stopped working meaning I had to stand up all day....! :). I dug out the order details, noting I was now well out of warranty period and contacted Koble via the webform to see if there were any options to get a replacement control unit or if I was going to end up replacing the entire desk. David replied within 5 minutes and advised me that he could sent me a replacement control unit for tomorrow. This is what customer service should look like. Won't hesitate to buy more products from Koble when the time comes. Thanks David, superb service.
December 14, 2023
Unprompted review
Reply from Koble Designs
Hi John,
Luckily we still had a small number of those panels in stock, so we are more than happy to send you a replacement, it is not always possible but we aim to help as best we can with the older models of desks. I am glad you are happy with our Customer Service.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
I have a Silas smart desk
I have a Silas smart desk, which I love, and the bluetooth unit malfunctioned. Emailed customer service who replied within the hour and they offered to replace it straight away after checking a few details. Just amazing service so rare to see these days
November 22, 2023
Unprompted review
Reply from Koble Designs
Hi Gus,
That’s no problem, those parts have been tested and sent out for you today.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://www.kobledesigns.com/company?tab=contact anytime, and we will be more than happy to help.
Regards
David (Customer Services)
https://www.kobledesigns.com/
https://www.justwise.com/
Koble ARC light faulty AC/DC adaptor
Received a Koble ARC light, unfortunately, with a defective AC/DC adaptor. Contacted customer service to request a replacement adaptor rather than replacing the full product. They promptly sent the replacement, free of charge, and within 24 hours I had received the part and had my light up and running as expected. In my book this qualifies as excellent customer service. Well done.
November 9, 2023
Unprompted review
Reply from Koble Designs
Hi Pete,
I am happy we were able to get that issue resolved for you and thank you very much for the positive feedback on our customer service.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
Great customer service and great…
Great customer service and great products. When the KOble desk lamp developed a fault I contacted customer services and they sent a replacement light straigt away. Very efficient and responsive. Amazing, so pleased!
October 17, 2023
Unprompted review
Reply from Koble Designs
Hi Litsa,
That is no problem at all, we are just sorry your original product developed a fault in the first place, but we are very happy that has now been resolved.
If there are any queries or support-related questions you may need to resolve, please feel free to drop us a line at cs@kobledesigns.com or by using the contact form on our website here: https://kobledesigns.com/contact/ anytime, and we will be more than happy to help.
Regards
David (Customer Services)
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