KOICOMS  Reviews 

21
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Koicoms responded to my problem immediately, I spoke to a very competent gentleman in the first instance, then to Kris who resolved my problem within the hour. Very pleased with service and solutions.... See more

Rated 5 out of 5 stars

Great market leading price and fantastic after care. From start to finish Koicoms was a pleasure to deal with and has helped save our business time and money. The staff are always readily av... See more

Company replied

Rated 5 out of 5 stars

I have recently become a customer with this local company and cannot praise them highly enough. Sara was my point of contact from Koicoms and she made the whole process smooth and easy for me. There... See more

Company replied

Rated 5 out of 5 stars

Superb company with outstanding customer service team. I had an issue with my cash advance and they helped me resolve it within few days. Additionally they got me a new cash advance for my business an... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

KOICOMS was formed with one intention, to offer a range of essential Business to Business (B2B) Services. KOICOMS are providing quality products, services and support. The aim is to reduce business costs and increase profits. At KOICOMS the focus is Customers relationships. Advising SME’s on how KOICOMS can bespoke the best overall deal, when using the technology services that are crucial to their business success and growth.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

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4.6

All reviews

(21)

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Rated 5 out of 5 stars

KOICOMS is fantastic company to be with

KOICOMS is fantastic company to be with. They provided me with a credit card machine for my food truck within the same day. I have been with this company for a year now and have no complaints at all. The charges for the cards are the lowest in the market you can get. If you are looking for a company to provide you with business services, KOICOMS is the one to go with.

February 24, 2023
Unprompted review
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Reply from KOICOMS

Dear Dimitrios,

Thank you so much for your fantastic review! 😊 We're delighted to hear that you’ve had such a great experience and that we could get your card machine set up the same day! 🚀

Providing reliable and affordable business services is our priority, and it’s great to know you’re happy with our rates and service.

We truly appreciate your support and look forward to continuing to serve your business! If you ever need anything, we're always here to help. 🙌

Best Regards,
KOICOMS Team

Rated 5 out of 5 stars

Superb company

Superb company with outstanding customer service team. I had an issue with my cash advance and they helped me resolve it within few days. Additionally they got me a new cash advance for my business and I am extremely happy with their pricing and offers. Whoever is looking for cash advance or any other business services, KOICOMS is the one to go. 5 stars 🌟 company. Recommended

February 2, 2024
Unprompted review
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Reply from KOICOMS

Dear Alex,

Thank you for your amazing review! 🌟 We're so happy to hear that our team could quickly resolve your cash advance issue and help you secure a new one with great pricing. Supporting businesses like yours is what we’re all about, and it’s fantastic to know you’re satisfied with our service.

We truly appreciate your recommendation and your 5-star rating! If you ever need anything, we’re always here to help. 🙌

Best Regards,
KOICOMS Team

Rated 5 out of 5 stars

Chris been a long standing contact for…

Chris been a long standing contact for my business for a some years, and he's been great to work with and always gets the job done for me. Always on hand to fix any technical issues or negotiating better rates across business fronts. Reliable and always has time for you.

June 30, 2023
Unprompted review
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Reply from KOICOMS

Dear Colin,

Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a positive experience with Chris.

Your feedback truly means a lot to us and serves as motivation to continue delivering top-notch services to all our valued customers.

Our team works diligently to ensure a seamless experience for each customer, and it's incredibly rewarding to know that our efforts have made a difference for you.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

Best Regards,
KOICOMS Team

Rated 5 out of 5 stars

I am with this company from long time…

I am with this company from long time chris is excellent man .always there when we need him

June 29, 2023
Unprompted review
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Reply from KOICOMS

Dear Khalid,

Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a positive experience with Chris. Your feedback truly means a lot to us and serves as motivation to continue delivering top-notch services to all our valued customers.

Our team works diligently to ensure a seamless experience for each customer, and it's incredibly rewarding to know that our efforts have made a difference for you.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

Best Regards,
KOICOMS Team

Rated 5 out of 5 stars

Was recommended Koicoms by a fellow…

Was recommended Koicoms by a fellow business acquaintance.

Had my own contacts through my years in the restaurant and takeaway industry but wanted something new, something different.

When I first met their area sales manager I knew immediately the ‘different’ I was searching for, had arrived in my store!

I knew this wasn’t just a sale for him but a connection, done with modern state of the art technology and old fashioned human interaction.

A simple job like installing card payment terminals, WiFi, digital phone line, EPOS system and other services became, due to infrastructure issues, which were impossible to predict, therefore, the team at Koicoms did in my opinion the impossible.

The huge array of issues they managed to untangle for my business is the greatest peace of work I have ever received by any company in all my years in business.

They didn’t stop once or masked any delay with conventional methods of passing the blame on to this or that! They came out on site with their IT Team and solved one problem after the other…

Their area manager constantly updating me and requesting feedback - accepting my feedback and delivered the remedies based on this.

Last but least…
On Sunday, Easter weekend, out of their own time they called from their own homes to make sure everything they had done was to the highest standard and operating smoothly.

In my opinion ,
it is near impossible to find dedication and commitment as the service provided by the koicoms team - and towards me as one of their new clients.

Luigi Angiolillo
Chief Executive
LORENOL Ltd
Asporto by Mancinis

April 21, 2022
Unprompted review
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Reply from KOICOMS

Dear Luigi,

Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a positive experience. Your feedback truly means a lot to us and serves as motivation to continue delivering top-notch services to all our valued customers.

Our team works diligently to ensure a seamless experience for each customer, and it's incredibly rewarding to know that our efforts have made a difference for you.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

Best Regards,
KOICOMS Team

Rated 5 out of 5 stars

Recommended

Chris is always helpful. Quick and easy update of card machines.
Recommended, very good service.

April 18, 2022
Unprompted review
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Reply from KOICOMS

Hi Megan,
We are happy to see that Chris was able to resolve the issues with the card machines.
Thank you for the 5 star review and the recommendation.

Rated 5 out of 5 stars

Koicoms was such a pleasant and nice…

Koicoms was such a pleasant and nice environment. Very helpful ,polite ,professional personnel, high level of service.
Christos was such a patient and nice guy , helping and answering to every single detail….

February 17, 2022
Unprompted review
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Reply from KOICOMS

Hi Vaggelis,
We are happy to see that Christos was able to answer all your questions and that you have received a high level of service from our company.
Thank you for the 5 star review.

Rated 5 out of 5 stars

Excellent service

Steven from Koicoms quickly and efficiently took care of all our business needs, we were paying far too much with other providers and receiving little or no customer service, since switching and renewing with koicoms we are much happier with our charges and always receive a excellent service.

May 3, 2021
Unprompted review
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Reply from KOICOMS

Hi,
We are glad to see that Steven has managed to help you make a smooth transition to our company.
Thank you for the 5 star review.

Rated 5 out of 5 stars

Reliable company to deal with also…

Reliable company to deal with also answer the phone in times of need quickly
(Very important) in retail
George
Clydebankbabywear

April 16, 2020
Unprompted review
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Reply from KOICOMS

Hi George,
Our customer service team is ready to receive your calls at any time and make sure that your issue is resolved as soon as possible.
Thank you for the 5 star review and your kind words.

Rated 5 out of 5 stars

Great service all round

I have recently become a customer with this local company and cannot praise them highly enough. Sara was my point of contact from Koicoms and she made the whole process smooth and easy for me. There was plenty of follow up visits to my shop and phone calls to make sure everything was working perfectly. I would highly recommend Sara and this company for anyone needing a new card terminal contract.
Thank you from Paper Moon, Battlefield Road, Glasgow

December 29, 2019
Unprompted review
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Reply from KOICOMS

Hi Irene,
We are happy to see that you had a nice sign up process with Sara and everything was explained to you.
Thank you for the 5 star review and the recommendation.

Rated 5 out of 5 stars

Love Koicoms low processing charges and customer services.

We have been a customer of Koicoms for the last three months and now I can give an honest review based on the experience so far.
Move your merchant services to Koicoms is my strongest advice, especially if you have a high sales turnover based on credit card payments.
Originally a nice sales Manager called Sara Shoaib approached us with a view to saving us card processing fees. At first, I was very sceptical as I thought I was already with the best in the industry, but I was wrong. Please read on;
We had been a customer of Worldpay for over 10 years, and we never looked at their actual monthly invoices, as we thought WorldPay is well known in the industry so there would not be anything to worry about.
To my HORROR and under the guise of ‘Premium charge’s and ‘Miscellaneous charges’. World pay was legally extorting money from our company.
After carefully reviewing the current invoices from Worldpay, it turned out that Koicoms was telling the absolute truth and that they really could save us 1000’s of pounds in a year. We discovered that Koicoms does not have any hidden charges whatsoever, and their card processing fees are lower. There is no such thing as ‘Premium’ or Miscellaneous’ charges with Koicoms and they gave this agreement to us in writing. They couldn’t be any fairer than that.
I suggest you don’t just go by my recommendation but review your current providers invoices and start asking question on the charges they apply to process payment transactions. Review them carefully with what Koicoms offer you, and soon you’ll discover that substantial savings could be made, and no hidden charges to worry about.
With reference to their customer services, again Koicoms easily beats the likes of Worldpay who has a premium rate number to contact them for whatever reason, and they always make you wait on the line thus increasing your telephone bills. Whilst Koicoms has a standard rate number, they answer calls quickly and employs very friendly and helpful staff with good product knowledge. My praise’s goes to Chris Pataridis and Steven Shaan as they guided me thoroughly from my transition to Koicoms.
A big thank you for the savings that we have already gained in the last few months. Very happy with Koicoms.
Raj - Proimpressions.com

December 3, 2019
Unprompted review
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Reply from KOICOMS

We are happy to help your business.
Thank you and enjoy your savings !

Rated 5 out of 5 stars

We have had top of the range service.

We have had top of the range service.
Been with Koicoms for over a year and can only offer our best recommendations for such a professional and competent company.

February 14, 2019
Unprompted review
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Reply from KOICOMS

Hi William,
We are very happy that you had a top of the range service for a year with our company.
Thank you for the 5 star review and the recommendation.

Rated 5 out of 5 stars

Communication is great

Communication is great. This company is a pleasure to work with. We are looking forward to working with them again in the future.

November 29, 2018
Unprompted review
KOICOMS  logo

Reply from KOICOMS

Hi Susan,
It is a pleasure to hear those words. We are happy that you had a great experience with our team.
Thank you for the 5 star review and the recommendation.

Rated 5 out of 5 stars

friendly team and efficient service

friendly team and efficient service. Managed to get us the best possible deals on the market! Highly recommended

October 10, 2018
Unprompted review
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Reply from KOICOMS

Hi Michael,

We are happy that you had a good and friendly experience with our team and also had the best deal for your business.
Thank you for the 5 star review and the recommendation.

Rated 5 out of 5 stars

Highly Recommended

Great market leading price and fantastic after care.

From start to finish Koicoms was a pleasure to deal with and has helped save our business time and money.

The staff are always readily available to help.

Our switch over and set up was done on time and efficiently with no interruption to our business.

We highly recommend Koicoms to anyone who wants to beat the banks and save on their merchant services costs.

August 7, 2018
Unprompted review
KOICOMS  logo

Reply from KOICOMS

Hi,
We are happy that you had a good experience with our company and you are enjoying the competitive rates and saving money at the same time.
Thank you for the 5 star review and the recommendation.

Rated 5 out of 5 stars

Excellent Service

Staff were very helpful & explained everything perfectly, service is fantastic & our new card machine is running smoothly. Would recommend koicoms to any small business looking for a better service.

August 4, 2018
Unprompted review
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Reply from KOICOMS

Hi Patricia,
It is good to hear that you had a nice experience with our staff members. Thank you for the 5 star review and the recommendation.

Rated 5 out of 5 stars

Fantastic and professional service from…

Fantastic and professional service from the initial introduction to installation of the machines and continued help and support following installation. Very competitive rates, offering a great saving to our business.
A massive thank you to Andreea for her first class service and a bigger thank you for ensuring we had our machines in place prior to opening.
Would highly recommend Koicoms to any business and if you have the opportunity to work with Andreea you will not be disappointed as she is a great asset to their business.

May 30, 2018
Unprompted review
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Reply from KOICOMS

Hi Ryan,
We are glad that you had a great experience with Andreea and that you received the terminals prior to your opening.
Thank you for the 5 star review and the recommendation.

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