I purchased from Kojiva Shop thinking it was a one-time purchase. I was later charged additional recurring fees that were not clearly explained or expected. No clear subscription confirmation was pro... See more
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I would rate 0 stars if I could. Like all the reviews on here, they charged me for an item I did NOT receive AND they also charged another 2 payments from my card. When I asked them, allegedly I sign... See more
I previously wrote a review on my experience with this company. Not a good one either. With that being said I retract my previous comments. My package was finally delivered even though you never wo... See more
Company replied
DON'T DO IT! Biggest scam! Now I'm looking at trust pilot every time. Everything people are saying is 100% true. They will not send you confirmations emails but they'll send you email saying you didn'... See more
Company details
Written by the company
KojivaShop, all the latest in care and beauty.
Contact info
United States
- support@kojivashop.com
- kojivashop.com
You should know
1.6
Bad
98 reviews
Replied to 72% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM UNAUTHORISED MONEY TAKEN Beware of…
SCAM UNAUTHORISED MONEY TAKEN Beware of Kojiva they are deceptive between Amy & Erika the robots whom responded to emails in their so called customer service see my email:
Cancel this original order ASAP
due to your company going into my account today and creating an unauthorised purchase for the sum of £37.43 today date?
My original order was placed 19/03/26 which I added 1 extra brush as part of your deal and still is not confirmed for delivery.
I have contacted my bank and zilch to notify them that your company is fraudulent.
I will also take to social media and Trustpilot review to notify others this is a scam.
On Thu, 2 Apr 2026 at 8:52 pm, Amy Kojiva wrote:
Hi Diane,
Your subscription has been successfully cancelled and your refund processed to your original payment method.
Sorry for the inconvenience.
Greetings
Customer Success – Kojiva
Yet here I am today being told I will not be refunded
March 26, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Ordered 1 item 10 days ago-No…
Ordered 1 item 10 days ago-No merchandise has been received and they have tried to charge my Credit Card now 3 more times-Credit Card Company declined this thank goodness-Scam Scam Scam!!!
April 28, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
They are a scam
They are a scam, they secretly subscribe you to a membership club where they take $48 or more from your account every month
April 1, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Massive subscription scam
I ordered the facial contour brushes, which I have no complaint about, they are lovely to use. What is NOT lovely is the fact that after purchasing them (for £25-30 so NOT cheap) I was then charged a further £38! I was told I’d signed up for some vip BS subscription, so I could buy more crap, cheaper.
At NO point was I made aware I was signing up for any further charges or nonsense and I would never have knowingly done so
this is a massive scam and subscription info must be hidden away so while you act like a normal person and BUY one item - assuming this is all you are involving yourself in - they are quietly signing you up for any further charges outrageous and expensive scam
I am currently demanding a refund
It is a breach of the Consumer’s Rights Act 2015 & the Consumer Protection from Unfair Trading Regulations 2008 for a company to sign you up for a subscription without clear consent.
April 28, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
This company keeps charging me even…
This company keeps charging me even though I wrote them to cancel. And they are charging me AGAIN!. I'M SUING.
April 28, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Be careful
NDO NOT PUT IN YOUR CREDIT INFORMATION
I did receive my 3 brushes, but I was also charged $140 for them because apparently I had signed up for the VIP membership? And no returns. So be careful.
April 25, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Waited a month for 2 facial contour…
Waited a month for 2 facial contour brushes and never received them. I emailed kojiva, they said it was delivered but it was not. Ups tracking doesn't recognize tracking number, and no pictures of drop off location.
Can't get a refund very disappointed.
April 24, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
This website is a SCAM
This website is a SCAM. They charged me $29.99 and never send me a confirmation email or the product. I wrote them an email but never heard back. Two weeks later, they charged me $49.99 for absolutely no reason. Again, no email confirmation from them or response to my email or the actual product. I filed a dispute with my credit card. Stay away from this scam.
April 26, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
do NOT buy
do not buy, similar to everyone else, no confirmation email, loads of emails to deceive me into thinking i didn’t complete the transaction and to pay again, then they try and take £38 every other day from my account, oh and my products not arrived yet, scamming dirty tramps
UPDATE - they replied with some rubbish lie, because the same day they sent the reply about new management they tried to take £38 from my account again
April 14, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
I previously wrote a review on my…
I previously wrote a review on my experience with this company. Not a good one either. With that being said I retract my previous comments. My package was finally delivered even though you never would had known I had anything coming. The lack of communicating and being more focused on basically tricking you into buying another product with the over load of incomplete purchase emails and texts received. I rate a 3 star only because the product actually showed up. The quality well I would say it looks nice. So that is my final comment on this. Will not order anything else from with the time wasted to try and figure out what east going on.
April 25, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Been charged over £38 twice over the…
Been charged over £38 twice over the last two days and not received the lymphatic brush I originally paid £22 for two months ago. Total scam I would not purchase from them. Now going through the hassle of getting my money back. The reply below does not fill me with confidence as I have been in contact with them already yesterday and been informed that the charges are for a subscription that I never signed up for. The reply below seems like a delaying tactic. I have now raised the issue with my bank for all of the charges.
April 23, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
I wish that I’d read some of the…
I wish that I’d read some of the reviews before I ordered their Lymphatic drainage brush.
I did receive the product - which I was charged £23 for (it’s not worth the money by the way). They didn’t send an email confirming the order though, so I didn’t receive an order number or details about delivery.
I was also horrified to find that 1 week after charging me for the brush, they took £39 on the Monday AND the Tuesday of the same week.
They have responded saying I signed up for a subscription, which I definitely didn’t do and there is no mention of it at any point in the order process.
Please BEWARE of buying from this company.
April 20, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
SCAMMERS
SCAMMERS
DONT BUY FROM HERE I PAYED FOR ONE BRUSH ON THE 17th April and today a further 2 payments of £38 have been taken from my account!! Will be making a complaint with my bank I want that money back
April 24, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Thieves!!!
I would give zero stars if I could. I warn you now, do not buy from this place. They keep taking money from my account. 3times!!! After the first one they said they signed me up to a subscription, which I did NOT know about nor ask for. They said they would cancel it, ignoring my refund request, and have taken a further 2 payments from my account. I’ve had to now block my card. Thieving ba****ds!!! AVOID. Fuming 😡
March 22, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Had a great experience
had a great experience with KojivaShop. Shipping was quick and hassle-free, and the products are really high quality everything arrived exactly as expected. I’d definitely order from them again
March 21, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are truly happy to hear that you are satisfied with your purchase and our service. Your support means a lot to us and motivates us to keep improving every day.
We look forward to serving you again in the future!
Kind regards,
KojivaShop Team
I am very satisfied with my experiene
I am very satisfied with my experience at KojivaShop. The shipping was fast and punctual, and the products stand out for their excellent quality, fully meeting expectations
March 8, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are truly happy to hear that you are satisfied with your purchase and our service. Your support means a lot to us and motivates us to keep improving every day.
We look forward to serving you again in the future!
Kind regards,
KojivaShop Team
Kojivashop.com = ABSOLUTE SCAM!!
Kojivashop.com = ABSOLUTE SCAM!!
I NEVER RESAVED
April 17, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
THIS IS A SCAMMER
I placed an order through YouTube advertisement for a lymphatic brush from Kojiva, they didn’t only charge me for the brush but also a subscription fee of $49.99 which was never mentioned on their website and worst of all I have never received the brush!!!
March 12, 2026
Unprompted review
Reply from Kojiva Shop
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Kojiva/Kojeva/Kowhatever is a Scam
Kojiva/Kojeva - buyers beware! One week after purchase they charged my card $49.99. I sent email to have it refunded. They claimed it's a subscription (there was no mention of any subscription a the time of purchase). They stated the subscription fee is not refundable and that they cancelled further charges. Well, the next day they charged my card again $49.99. I asked why was I charged, the response: “for membership”, I have not signed up for any membership, nor subscriptions. I’ve been sending emails to Amy/Erika @ kojiva for the past few days. I have called my bank to dispute the charges and changed my card. As of today, 2 unauthorized charges for $49.99 each, have been finally refunded. I’ve received the product 2 days ago that I ordered on April 11th which was priced at $40,00 with feee shipping, however I was charged $4.95 for the shipping fee. The tracking nr is not USPS, I’ve never in my life had such terrible experience with any other website or merchant. Charging people for made up memberships or subscriptions is just evil. Let people buy what they need to buy and call it a day. Don’t impose made up subscriptions or memberships.
April 8, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
Kojivashop.com = ABSOLUTE SCAM!!
Kojivashop.com is an ABSOLUTE SCAM!!! STAY AWAY from these Chinese SCAMMERS!!!!
We placed an order and have NOT received anything from them! They keep saying it's on the way.
Today, as we checked our account, we found out that we have another two UNAUTHORIZED pending charges on the card, for the same amount each that they charged us initially! No honest, reputable company charges a client repeatedly without their consent!
BIG RED FLAG ALERT!!!
We suggest that you STAY AWAY FROM THIS CHINESE COMPANY as if they were the PLAGUE because THEY ARE WORSE THAN THE PLAGUE !!! They are stealing people's money!!!
As of today, canceled the card and disputed the charges from this company with the bank, and now I have to wait for a new card!
April 14, 2026
Unprompted review
Reply from Kojiva Shop
Dear customer,
Thank you for sharing your experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to inform you that KojivaShop is now under new management, and we are actively working to improve all aspects of our service, including customer support, product quality, and shipping times.
We understand your frustration and would appreciate the opportunity to assist you and, where possible, find a suitable solution. Please feel free to contact us at [email or support channel] with your case details so we can review it personally.
Thank you for your understanding, and we hope to provide you with a much better experience in the future.
Kind regards,
KojivaShop Team
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