Kokoon Reviews 

911
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I purchased the Philips Kokoon Sleep Headphones expecting quality, but the cable has completely disintegrated despite normal, careful use. Because these are sleep headphones, they should be design... See more

Rated 4 out of 5 stars

It's certainly an upgrade from ear buds. While it isn't a perfect solution for side-sleepers due to a bit of discomfort when wearing all night, Kokoon is certainly an upgrade from what I was doing... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the Nightbuds I purchased! The sound quality is excellent and the comfort is outstanding. I can't tell I am wearing them. I am a side sleeper and have tried about a dozen differ... See more

Company replied

Rated 1 out of 5 stars

Wish I had read Trustpilot reviews before buying. These headphones offer no benefit compared to generic Bluetooth earbuds in terms of noise masking or comfort, and are far more expensive. They are far... See more

Company replied

Company details

  1. Internet Shop

Written by the company

The Ultimate Sleep Sanctuary. Kokoon uses clinically validated audio techniques, personalized to you, to help you get the rest you need. Wherever you are, just press play, and relax.


Contact info

  • 245a, Coldharbour Lane , SW9 8RR, London, United Kingdom

  • kokoon.io

1.9

Poor

TrustScore 2 out of 5

911 reviews

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1-star

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1.9

All reviews

(911)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

The perfect sleeping headphones.

I’ve been searching for headphones comfortable enough to wear during sleep FOREVER. I’m a side sleeper and these headphones have finally done it!

They stay perfectly affixed and you barely know they’re there.

February 1, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi John, thank you so much for your wonderful review. Your feedback is invaluable to us and we are so glad to hear you are enjoying your headphones! Best wishes, The Kokoon Team

Rated 4 out of 5 stars

I really enjoy the headphones

I really enjoy the headphones. I mainly use them for sleep. They are very comfortable. The data doesn't seem to be too accurate but I honestly just like listening to music while I sleep. Also, once my playlist is done the background sounds are kind of nice. I really do enjoy them. The only reason for a 4 is probably just my ears but the ear pieces just don't fit quite right. One ear is good but the other is a little to big I think.

February 20, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Sean, thank you so much for your wonderful review. Your feedback is invaluable to us and we are so glad to hear you are enjoying your headphones! In regards to the ear piece, have you tried the different size sleeves to find the best fit for your ear? Best wishes, The Kokoon Team

Rated 4 out of 5 stars

9.5/10

I have enjoyed these headphones so much. I feel like the buds do go a little further into the ear canal than I'd like but they're not totally uncomfortable.

February 20, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Barriospeedwagn, thank you so much for your wonderful review. Your feedback is invaluable to us and we are so glad to hear you are enjoying your headphones! In regards to the ear buds, have you tried the different size sleeves to find the best fit for your ear? Best wishes, The Kokoon Team

Rated 4 out of 5 stars

The headphones are amazing and exactly what I needed!

The headphones are amazing and exactly what I needed! They are extremeley comfortable and the sleeping times measured are accurate. Only downside is the mobile app is very annoying to use.

February 20, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Alistair, thank you so much for your wonderful review. Your feedback is invaluable to us and we are so glad to hear you are enjoying your headphones! In regards to the App, Our Tech team is constantly improving and resolving issues with the App. If you need any assitance with the app, please do not hesitate to reach out to our support team via https://help.kokoon.io/hc/en-us/requests/new
Best wishes, The Kokoon Team

Rated 1 out of 5 stars

Theres no Connection to the sleeping…

Theres no Connection to the sleeping Dates. Only: die Sitzung war zu kurz. Bad

February 20, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Frank,
Thank you for reaching out, our product team are aware of this issue and are creating a solution. Please ensure your app is on the latest version. Reach out to us here: https://help.kokoon.io/hc/en-us/requests/new where our customer support team can help you further.
Best wishes,
The Kokoon Team

Rated 5 out of 5 stars

Has massively improved my sleeping!

The headphones and app have been an absolute revelation. In terms of physical presence, you barely know they’re on but what a difference they make sleeping - I did have to use the size 4 ear bud. The app and headphones are amazing and have massively improved both falling asleep, my quality of sleep and monitoring my sleep. Would highly recommend!

February 19, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Jordan - thank you so much for your kind review! We are really glad you are enjoying your headphones. Many thanks, The Kokoon Team.

Rated 1 out of 5 stars

Total sham

I paid for 2 sets of headphones on kickstarter. Never received. Tried contacting Koko on directly and through kickstarter. Complete sham.

February 16, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Baba,
Thank you for reaching out, I am sorry to hear you are yet to receive your Nightbuds. I can see a member of our team was arranging the shipment of these units last year however we are still awaiting your shipping details. I have directly contacted you via our Kickstarter page and I will ensure these are shipped out for you today so you won't have to wait for good sleep any longer!
Best wishes, The Kokoon Team

Rated 5 out of 5 stars

A relaxing night's sleep!

I received my headphones, eye mask, and pillow mist about a week ago via the Kickstarter campaign . I'm very happy with them so far. The headphones are much smaller than I imagined, and I've been able to sleep in them all night without any discomfort. At first, I thought the audio was a little quiet, but when I changed to a bigger ear tip, it made a better seal, and I was actually able to turn the volume down quite a bit. I like that it's noise masking rather than noise cancelling as I still need to be able to hear my surroundings at night. The auto turn off and fading in of white noise features are working really well. I've been listening to Peloton meditations mostly but I'm enjoying the content on the Kokoon app too. The night mask looks very big on me, but it's still very comfy! In conclusion, I'm very pleased with the headphones and get excited about having some me-time before sleep!

February 15, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Lindsey,
Thank you so much for your wonderful review - we are so glad to hear you are enjoying your Kokoon products!

Rated 2 out of 5 stars

These are not very good as a sleep…

These are not very good as a sleep product. The earbuds do not fit the ear and slide out. I found the battery life to be very good. These are better if used with a sleep band to enclose the eyes and the product

February 12, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Charlie, thank you for your feedback. Have you tried trialling the different sizes of ear sleeves to find the best size suited to your ears? Ensuring you have the best fit will ensure that the earbuds won’t slide out. Regards, The Kokoon Team.

Rated 2 out of 5 stars

Not impressive

Having trouble connecting via Bluetooth
It will no longer turn on
It isn’t comfortable to sleep with on
Really needs noise cancelling
The app is good though
Shame I had high expectations for this device and for me it fell very short.

February 13, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Andrew, Thank you for your feedback. We are really sorry to hear that your are experiencing issues with your headphones. Please can you get in touch with our support team via https://help.kokoon.io/hc/en-us/requests/new and we can look into these issues. Kind regards, The Kokoon Team.

Rated 1 out of 5 stars

Terrible customer service

Whilst I like the variety of audios provided by the app, I have experienced a number of issues with the product, along with a dreadful customer service. As I write this, I haven't received a single reply to about 3-4 emails sent since early January, trying to get answers on the following issues: 1) sleep data not transitioning to app - some nights it works, others it doesn't, despite not changing any settings and having performed various 'resets'. 2) spotty transition to 'coloured noise' after finishing an audio, meaning when I fall asleep, there is literally nothing that blocks out or masks noise (the headset itself has no ANC functionality), leaving me exposed, regularly waking up, and reverting back to my €5 silicone earplugs in the middle of the night 3) request to exchange the product, given I am still within 12 month warranty.

With no contact number provided, and being ghosted by customer service, you literally have no way to resolving the issues you may encounter with you €250 product.

January 12, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Kirstin, Thank you for taking the time to reach out. We would like to offer our deepest apologies for the delay here - this should now have been actioned. Kind regards, The Kokoon Team.

Rated 1 out of 5 stars

Thoroughly disappointing...

These headphones are very heavy and uncomfortable to wear around. The battery life is very poor and the sound is weak. They might be sturdy enough not to break if you wore them to bed but they are probably too uncomfortable to sleep with. The controls are irritating and confusing and the price is exorbitant.

February 13, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Jules, thank you for your feedback. We are really sorry to hear that your are experiencing issues with your headphones. Please can you get in touch with our support team via https://help.kokoon.io/hc/en-us/requests/new and we can look into these issues. Kind regards, The Kokoon Team.

Rated 4 out of 5 stars

Kokoon Sleeping Earbuds: A Mixed Experience

I have been an avid user of Kokoon's sleeping earbuds for over five years now, and I can confidently say that they have transformed my sleep routine in the most extraordinary way. These little wonders have become an indispensable part of my bedtime ritual, and I simply cannot imagine sleeping without them anymore.

Whether you sleep on your side, back, or stomach, these earbuds stay put, allowing you to enjoy uninterrupted sleep.

What sets the Kokoon sleeping earbuds apart from others on the market is their seamless integration with sleep stories and audible books.

Adjusting the volume, skipping tracks, or pausing the audio is as simple as a gentle touch, making it incredibly convenient when you're ready to drift off to dreamland.

Durability is another noteworthy feature of these earbuds. Despite using them consistently for over five years, I have never encountered any issues with their performance or build quality. They are built to last, with a robust construction that can withstand the rigors of daily use.

Furthermore, as someone who initially purchased the sleeping earbuds through Kickstarter, I have reservations about recommending this route to others. While Kickstarter campaigns can offer exciting opportunities to support innovative products, they can come with risks such as delays, communication challenges, and uncertainties. In my case, the experience was not as smooth as I had hoped, and it has left me cautious about participating in future Kickstarter campaigns.

However, I must acknowledge Kokoon's recent partnership with Philips, which may lead to improvements in both their product availability and customer service. Considering purchasing the earbuds through established retail channels, where you can benefit from the resources and infrastructure of a well-established company like Philips, might be a more reliable option.

In summary, while the Kokoon sleeping earbuds themselves are exceptional, my experience with their customer service has been disappointing. As someone who purchased them through Kickstarter, I would caution against this route and suggest exploring purchasing options through retail channels, especially with the new agreement with Philips. This may provide a more reliable and satisfactory experience overall.

February 13, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Jean-Michel, thank you so much for your kind review! Kind regards, The Kokoon Team.

Rated 5 out of 5 stars

This is a game changer for me sleeping

This is a game changer for me sleeping. I go to sleep listening to the app or a medication. The device is OMG comfortable I can sleep on my side left or right and I don’t feel any discomfort at all, I don’t know they are there. And I’m asleep so quickly. Listening to the relaxing music getting ready for bed LOVE LOVE with the app! So worth the investment and then some.

February 11, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Thank you so much for your kind review! I will this onto the rest of the team and I am sure they will be delighted. Kind regards, The Kokoon Team.

Rated 5 out of 5 stars

great for side sleepers

much improved materials compared to initial kickstarter. it remains to be seen how it holds up over time

February 5, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Thank you so much for your kind review, Don! We have worked really hard on ensuring the product is suitable for side sleepers, so it is great to hear they work well for you. Kind regards, The Kokoon Team.

Rated 1 out of 5 stars

Way too much EMF from Bluetooth and Wi-Fi. And not reliable data collection

In this day and age where folks are much more aware about EMF sensitivities and problems, that I have to have Wi-Fi turned on while wearing these headphones ALL the time (!!!!) while sleeping and any other time for that matter! That is ridiculous. it should be set up to record data and upload when reconnected in the morning or any other chosen time. Just like my other smart devices. I am not interested in a device even though I now have two, that have to be connected to Bluetooth and Wi-Fi to work properly and track. Very disappointed. They also easily dislodge enough to stop recording data even though when I wake up in the morning, they feel snug. Not reliable, unfortunately.

February 11, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Michelle,
Thank you for reaching out, we are sorry to hear you aren't getting on with your headphones. Our product team are constantly improving and updating the Kokoon app and having downloadable/offline content and usage is something we're looking to add in the future. Please reach out to support https://help.kokoon.io/hc/en-us/requests/new where we can assist you further.
Best wishes, The Kokoon Team

Rated 5 out of 5 stars

Great Product!

I have really bad insomnia and I've been using Kokoon for over 4 years. When I am able to sleep these help me to relax and stay asleep longer. They're easy to use and comfortable to wear. Highly recommend!

February 9, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Steve,
Thank you for your wonderful review, we are so pleased to hear you are loving your Kokoons and they are helping your sleep!

Rated 1 out of 5 stars

Absolutely Horrible in all ways

The app doesn’t work no sleep metrics recorded. The sounds are not relaxing and the earphones are junk and uncomfortable. I truly regret this purchase and hope the Oslo buds are better like my original bose sleepbuds.

January 29, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi John, Thank you for your feedback, we are sincerely sorry you are experiencing issues with the app and the headphones. Please can you get in touch with our support team at https://help.kokoon.io/hc/en-us/requests/new and we will help resolve the issue you are experiencing. Thank you.
Best wishes
The Kokoon Team

Rated 1 out of 5 stars

The headphones are horrible

The headphones are horrible. The sound quality is tinny and you can't even tell if you've turned them off or on while wearing them. Not to mention that the app that I was supposed to get free for a year is hidden behind a pay wall! Do NOT waste your money on these!

February 7, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Kay, Thank you for your feedback, we are sincerely sorry you are experiencing issues with your headphones. I can assure you that there is no pre-payment for the free 12 months until the renewal date. Please can you get in touch with our support team at https://help.kokoon.io/hc/en-us/requests/new and we will help resolve the issue you are experiencing. Thank you.
Best wishes
The Kokoon Team

Rated 4 out of 5 stars

Good Experience w/Kokoon

I’m enjoying the Kokoon after a few weeks of use. It took me several nights to get used to wearing the device while sleeping but now I don’t seem to notice it too much. It has helped me get to sleep faster and I appreciate the many options (meditations, music, etc.).

February 7, 2024
Unprompted review
Kokoon logo

Reply from Kokoon

Hi Chase, thank you so much for your wonderful review. Your feedback is invaluable to us and we are so glad to hear you are enjoying your headphones! Best wishes, The Kokoon Team

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