Kolabtree Limited Reviews 325

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for its ability to connect them with clients and experts, finding it an outstanding space for professional collaboration and high-level consulting services. They often describe the website as excellent and professional, making it easy to find clients and ensuring projects are funded before work begins, which facilitates negotiations and timely project completion. However, a significant number of people express dissatisfaction with payment delays and the overall payment process, noting that funds are often withheld or not released on time, leading to financial pressure. There are also widespread complaints about unresponsive customer service, with many reporting that their emails and support tickets go unanswered for weeks or months, making it difficult to resolve issues, especially concerning payments. Some users also find the platform's fees high and the available payment methods limited, suggesting that alternative options would improve flexibility and reduce wait times.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many experiencing significant delays in receiving funds... See more

Response time

Clients share negative opinions on response times, with many reporting that emails and support tickets often... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing extreme disappointment... See more

Customer service

Customers had negative experiences with customer service, often reporting unresponsiveness and a lack of... See more

Website

Users describe positive interactions with the website, with many considering it an excellent platform and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ongoing issue. First couple of months went very smoothly with no delays in payments. From work in December, despite there usually being 2 payments released, one mid month one end, I am still waiting t... See more

Rated 3 out of 5 stars

It provided a good amount of candidates for the project I was working on, but the interface is not the easiest to use, and when I went to pay a freelancer, the site claimed there were insufficient fun... See more

Rated 3 out of 5 stars

Things were going great the first 8 weeks as a mathematical physicist. There are a few minor issues with one or two bad clients who do not release payment and then have to chase up. Which is not sorte... See more

Rated 3 out of 5 stars

I was able to meet a hard working statistician who met my needs. Unfortunately communication with the support staff via email is poor and contributed to a delay in payment of the statistician.


Company details

  1. Business to Business Service
  2. Business Networking Company

Written by the company

Hire freelance scientists and researchers at Kolabtree. Search over 10,000+ research freelancers and PhDs - Post your project for free.


Contact info

3.0

Average

TrustScore 3 out of 5

325 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Email unsubscribe does not work

Email unsubscribe does not work, no account deletion. I don't want to know what else is implemented poorly.

December 1, 2021
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

Dear David,
Thank you for your feedback, we greatly appreciate all feedback we receive as it assists us in improving our platform.
In regards to your query you have raised: in order to delete your account on Kolabtree, our users have to contact us directly at contact@kolabtree.com. Currently, we do not have an option for our users to deactivate their own account.
The email unsubscribe option allows our users to opt out of our automated emails, (and our emails that are sent out when we invite you to projects that are within your area of expertise.)
We apologise that this was not made more clear, if you have any other questions or queries, please feel free to contact us at contact@kolabtree.com.”

Rated 5 out of 5 stars

Secure platform

My first project recently got completed an funded. The platform gives payments security for freelancers unlike some other platforms. Project recommendations are also very good.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

A nice platform

The concept of this company is really great. It creates a platform for bridging scientists with people from non-scientist community in the necessity of both.

September 14, 2021
Unprompted review
Rated 1 out of 5 stars

BEWARE OF SCAMMERS ON KOLABTREE

I engaged with a Kolabtree freelancer who was very adamant about getting paid before the work was fully reviewed and when we had both agreed that the paper was fine. This gave me anxiety as to whether the work done was quality or not. I keept on sending corrections to the said freelancer but every time it kept getting worse. He seemed to be very irritated by reviews of the document, all I wanted was quality work. I am very disappointed and feel like I have been scammed on Kolabtree, I thought it was a very safe platform with reputable freelancers.

September 13, 2021
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

Dear Johnson,

Thank you for writing to us! We sincerely apologise for the inconvenience caused by this We are currently investigating the matter and will help resolve your issue at the earliest. We noticed that you are in an on-going conversation with the expert, so we kindly request you to wait for their response. We will also reach out to the expert from our side if they do not respond to your messages.

Our platform allows our clients to Abort projects when they experience issues while working on the project with the expert. You can do so by going into your workspace for the project in question, there will be a “Settings” icon, which will produce a dropdown menu. There will be the option to “Abort Project”. We kindly ask that you add a 1-2 line summary of the aborted reasons. Our team here will then follow up with you and process a refund if it is required.

We understand this is a very frustrating situation for you, and we do sincerely apologise for this. A member of our team has reached out to you confirming that the refund has been successfully processed from our side, and the funding should be with you in 3-5 working days.

Please write to us if you have any questions or queries.

Best regards,
The Kolabtree Team

Rated 5 out of 5 stars

Kolabtree - an excellent platform for freelancers

Kolabtree is a great platform for the freelancers with an opportunity to choose diverse and interesting projects. As a beginner, the support extended by the kolabtree team was excellent and appreciate the transparent mode of working. Enjoyed working on Kolabtree and strongly recommend freelancers to explore this platform!

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

Kolabtree rocks!!

I found this platform extremely user-friendly. It is a great pleasure working here because you are in direct interface with the client. Hope to get many future projects through Kolabtree!!

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

The platform and workspace provided is…

The platform and workspace provided is very easy to work with. Plus they notify of any messages via email which is handy as well. Their service fee is a bit steep but I think justified for the service they are providing. Would love to do more projects here.

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

Kolabtree platform gives both the…

Kolabtree platform gives both the freelancer and the client the freedom to run the project as they wish. They also address the concern in time which is quite awesome. I really enjoy working on this site

August 31, 2021
Unprompted review
Rated 1 out of 5 stars

These folks never paid me for the work…

These folks never paid me for the work I did. The client took one month after I finished to mark as complete. After that kolabtree never paid me and is ignoring my messages.
Dr. Sonya Dave

August 29, 2021
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

Dear Sonya,
Thank you for your review. We greatly appreciate all feedback we receive, as it allows us to better our platform.
We sincerely apologise for the delay on our side in terms of releasing the payment for the project you are referring to.
As a goodwill gesture, we will be waiving our 20% Service Fee, which will also be paid out to you.
Please rest assured, this is not a regular occurrence on our platform and we always vigilant when it comes to payments

Rated 1 out of 5 stars

Unprofessional…

The website is extremely poorly implemented. Profile information is randomly not saved, the profile is public (googleable and readable) even though it is set on private. You can not delete your account or your information. You depend on customer service to do this and be lucky, if they ever react (they did not in my case).

DO NOT JOIN

August 25, 2021
Unprompted review
Kolabtree Limited logo

Reply from Kolabtree Limited

Dear Bogdan,
Thank you for your review, we greatly appreciate it.
We sincerely apologise for the negative experience you’ve had on our platform.
On the 24th of August, you had raised your concerns with us regarding the Privacy of your profile, to which our Team responded and we had looked into this for you.
After your initial inquiry about your Privacy settings, your profile had been marked for removal from search engines.
Our team here are efficient in de-activating profiles as per the requests of our users. If you wish for your profile to be removed, please let us know.
Once again, I apologise for the inconvenience caused
Regards,
Team Kolabtree

Rated 5 out of 5 stars

5 of 5

I recently joined Kolabtree and so far it's been a nice surprise! The platform is clean, easy to work as a freelancer, and useful for those just starting out in this market.

August 18, 2021
Unprompted review

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