Kollar Clothing Reviews 755

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Guy keeps re adding me to newsletters... totally illegal and they dint respond. I wouksnt support these guys... be aware.

Rated 5 out of 5 stars

The 701 clark's are a great addition to my Kollar collection. I've been trying to find a nice semi-tapered fit to wear with a high top sneaker or boot. These fit the bill perfectly. The carpenters sty... See more

Company replied

Rated 3 out of 5 stars

Ordered a lot of items in the past from Kollar. I have had some products that weren’t the best quality (buttons coming off, zippers ripping) after 1 wear. Other than that the rest were good and overal... See more

Company replied

Rated 5 out of 5 stars

These are the jeans I’ve always wanted but could never find. The 203 Rockstars are the perfect pair of skinny jeans that look amazing and fit even better. They’re super skinny but still comfortable,... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Kollar | A Result of refusing to conform. Kollar Clothing is a Canadian brand that specializes in ready to wear, forward-thinking men's clothing that combines traditional streetwear sensibilities with luxury brand level refinement & timelessness. Walking the line between street grundy and luxury fashion.


Contact info

3.7

Average

TrustScore 3.5 out of 5

755 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Customer Service 10/10

Customer Service 10/10

Very helpful. Helped me with my order within seconds

March 16, 2023
Unprompted review
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Reply from Kollar Clothing

We love to help all of our customers :D

Rated 5 out of 5 stars

Great customer service

Great customer service. Hugh was extremely positive and accomodating. Explained to him my situation, and he was happy to process the refund with no further questions asked.

March 14, 2023
Unprompted review
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Reply from Kollar Clothing

Thank you so much for your kind words!

Rated 2 out of 5 stars
Kollar Clothing logo

Reply from Kollar Clothing

Hey Freddie! We really apologize for the hassle. Could you please send us an email at customerservice@kollarclothing.com and we'll make sure to resolve your issues right away!

Rated 1 out of 5 stars

Still have not received order hasn’t…

Still have not received order hasn’t even shipped paid for express shipping

February 17, 2023
Kollar Clothing logo

Reply from Kollar Clothing

Hey Julie! We ship out all the orders we receive. Can you please email us your order ID and we'll be more than happy to look into it.

Rated 5 out of 5 stars

I have purchased over a dozen of jeans…

I have purchased over a dozen of jeans from this brand(all 203 skinnies, my favorite denim), a dozen t shirts and handful of other season specific items, quality is always top notch and i love their silhouette cuts and design language. have been a customer for a couple years now.

February 3, 2023
Unprompted review
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Reply from Kollar Clothing

Thank you for all the love <3

Rated 1 out of 5 stars

NOT "14 Day hassle free return"

Ive been a customer with kollar with some time now, and have enjoyed the products.

But with my past 2 recent purchases, it just hasn't been great.

With wrong products being sent, and being told "its final sale"...and its not returnable.
How is that right? They send you the wrong product, and won't offer you a refund..that is fraud!

My recent purchase I was told by Hugh to size up as the cargos didn't have stretch in them.
So I did, and they are just too big, not he responds, 4 days after saying that I won't be getting the full refund due to shipping label fees.
My purchase was 98.01, and with attempting to do a return, it was saying I was only getting 55$ back.
It is very dissapointing to see a great clothingcompany that I use to enjoy supporting, but just not sure if I will recommend to others anymore or continue to shop here.

*Feb 22 update
I got my refund back, and they have asked me multiple times to take down this review. It's pretty crazy how a company thinks becuase they have refunded your money it means that this incident just dissapears. I have been trying to get a hold of the manager for 4 days now, and no response. I have tried to contact them through IG, and they have no response to as to why I haven't received a response yet.
I also still haven't received a personal response from this review yet, only thing I got is they asked me to take this down.
I have seen the other reviews here, and they only seem to care about the 5 star reviews.

February 2, 2023
Kollar Clothing logo

Reply from Kollar Clothing

Hi Kendrick!

We apologize for any inconvenience caused by the recent issues you experienced with our products and customer service. It is always our intention to provide the highest quality products and customer service possible, and we regret that we fell short in your recent interactions with us.

We understand your frustration with the wrong product being sent and the issue of returns. While we strive to ensure that all orders are correct, sometimes errors can occur during the fulfillment process. As for the return policy, we have certain guidelines in place to protect our company and customers, but we understand that it can be frustrating when a product doesn't meet expectations. We will certainly review our policies and procedures to ensure that they are clear and fair.

Regarding your recent purchase, we apologize for any confusion caused by the sizing advice you received. We will make sure to address this with our team to ensure that accurate information is given to customers in the future. As for the shipping label fees, we understand that this was an unexpected cost for you and we apologize for any inconvenience caused. We will certainly look into ways to improve our returns process to minimize these costs for our customers.

We appreciate your feedback and understand your concerns regarding our response to this issue. We are committed to providing excellent customer service and want to make things right for you. Please know that we are reviewing our internal processes to ensure that our team is better equipped to handle these types of situations in the future.

We hope that you will give us another chance to serve you in the future. If you have any further concerns or questions, please do not hesitate to reach out to us.

Rated 5 out of 5 stars

I am 100% pleased with Kollar because…

I am 100% pleased with Kollar because of their customer service!! Hugh is one who responded back to me when I thought I wouldn't have received an email at all. So far I've purchased two items from them and the quality is great! In addition to having pieces many do not have. I will continue purchasing from this brand and for those that are reading this, I hope this review helps you lean towards giving them a shot. Trust me, you won't be disappointed! God forbid a hiccup were to occur, they'll promptly solve it. From shipping to packaging, and even deals... this brand provides high quality and checks all the boxes. Won't be disappointed.

January 23, 2023
Unprompted review
Kollar Clothing logo

Reply from Kollar Clothing

Thank you for taking the time to give us your valuable feedback.

Rated 5 out of 5 stars

Local Business - Incredible Customer Service

I think this is my 5th order with Kollar. Even when I’ve made a mistake with my order details/selection they are always so prompt to respond back. It’s obvious that they have my repeat business for their style and quality of clothing. Though I have to salute the great customer service on the back-end for attributing to that loyalty too!

#supportlocal

January 11, 2023
Unprompted review
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Reply from Kollar Clothing

We are glad to have customers like you :)

Rated 5 out of 5 stars

Easy to deal with!

Hugh is always very helpful and makes things easy!

January 5, 2023
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Reply from Kollar Clothing

Hugh is our superstar! :D

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